I never thought I would ever do a YELP because I have never really encountered service that warranted my time in sharing a bad experience. I am in my 50's and fortunate to have had more great restaurant experiences than bad.Recently, Pirates Cove changed that for me. I was invited to dinner by a group of friends who said it was really great. We walked in and had a drink and had to wait for a table, no problem. We immediately noticed no one on the staff was smiling. In fact, they all looked angry...scowls. Plus, the atmosphere was dead with no music, we could hear all the conversations around us. Absolutely, flat-lined in atmosphere.Then we were shocked to see little a young girl (around 10) and a little boy (around 9) take our name to wait for the table. Eventually, the little girl lead us to our table and the little boy was clearing another table near by. Our friends were sitting at the table next to us. One of our friends got up to play the juke box and he selected country songs (very mellow). The songs came on and nobody at either table could hear the music AT ALL. When the older lady (who was also seating people was asked if they could turn it up PLEASE, she very nastily replied, "WHAT? On a FRIDAY FISH FRY?" Our friend said, "well, I put in money in the box so I'd like to hear it". She was PISSED! She walked to the bar and the music was turned up slightly and we could barely hear it, but figured it was better than nothing....THEN it was abruptly turned off completely. THEN, right before the food came, the older lady (who was seating people)walked between our two tables and I HEARD HER SAY(she thought - under her breath) to the table of our friends, "GET LOST". I heard it plain as day. She was so ANGRY and the waitress also had a perpetual scowl on her face the entire time we were there. So NOT friendly. Unbelievable...what a disappointment...our fun festive night was horrible and the whole group agreed we would never ever go back. It wasn't so much about music, it was the principal of their behavior. Business must be great to think you can treat customers in that manner and it's OK to have your entire staff looks so angry...NO SMILES at all! Plus, children working is not acceptable in the bar area! I am sorry I have to waste time on sharing this, but in my 50+ years I have never seen anything like it and to actually hear her say/mumble, "GET LOST"...absolutely shocked me. It may only be that a few dollars in the juke box that was lost, but we are a hard working middle class group and were really looking forward to a nice festive evening. The old hostess completely ruined the evening...a nasty bitter woman clearly does NOT belong in the bar/restaurant. read more