Extraordinary customer service - great business model! Service technicians are well educated, communicate problem and options, polite, neat, and honest. Great value- I am a big fan and will contact Pipeworks again for plumbing and water heater issues. read more

They gave me an estimate via email without having to see the job, which I would expect since it was a simple bathtub drain removal and replacement. They were clear that if there were difficulties getting the drain out it might cost more if other parts had to be replaced. They confirmed the appointment, showed up on time and did the job. Jason, the technician was great. read more

Chase did a great job repairing a failed pipe that splashed water into our home. He carefully examined every aspect of the problem, determined what needed to be done, fixed the problem and tested the pipes to make sure everything worked -- and all of this at a very reasonable price. We've been using PipeWorks for several years to deal with plumbing issues and they've provided great service at reasonable rates. We'll continue to contact them when we have a plumbing problem. read more

PIPEWORKS plumber put holes in kitchen sink while installing faucets. He tried to use a sharp-pointed channel lock pliers, on a smooth round faucet housing--against faucet instructions. The tool slipped out of grasp, flew up and landed with points puncturing sink. After that, a Master Plumber confirmed the damage. The leaks necessitated a sink replacement, as well as re-installing the faucets. I was billed almost $300 for the $700 damages inflicted. When I asked the PIPEWORKS owner to fix the damages, he laughed and said "no one would believe your story"--so not even a refund for the $300 bill! You can imagine what I think about PIPEWORKS now! See the photos below! This is what to expect from PIPEWORKS! read more

PipeWorks Plumbing, Heating and Air - pliers slipped on round housing which instructions say "hand tighten". - Heating & Air Conditioning/HVAC Near Me - Gaithersburg, Maryland

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I was genuinely pleased with the all-around excellence and professionalism of the service technician who replaced 3 standard thermostats with 2 smart ones. He could have done a one-to-one replacement but chose to do the better and right thing. Furthermore, he was thorough in verifying through testing that the heat and cooling systems worked (two different types). A ***** job! Highly recommend in the Silver Spring, Maryland area: Pipeworks Heating & Plumbing. - M. Babar Shameem read more

PipeWorks Plumbing, Heating and Air - Another thermostat replaced by a smart one. - Heating & Air Conditioning/HVAC Near Me - Gaithersburg, Maryland

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Prompt service done well Professional staff on time Reasonable charges I would never use anybody else read more

A called and nice Terry provided excellent customer service and sent her people in less than an hour. It was a 40' deep job. Wonderful communication system by email and text. You get notifications of everything as these are happening. Very satisfied with the service provided read more

Would not recommend! State one price then invoice a different, extremely inflated price. Customer service was very poor. Look elsewhere for plumbing services! read more

DO NOT USE. This place has zero customer service, the owner is very rude and condescending. With so many other options, take your business elsewhere. They will quote you one price and then you get invoiced for another. Then when you raise the disparity to them, the owner will tell you that if you don't like it, they can schedule a plumber to come out and undo the work. Seriously, you cannot make this stuff up. They also have high turnover and different employees will give you different quotes and inconsistent "diagnosis" that maybe the owner will honor but its likely they won't. Had them change employees mid job and the second employee quoted something much higher and then had to keep coming back to correct the work. PAY ATTENTION TO REVIEWS THAT ARE NOT FAMILY & FRIENDS POSITIVE REVIEWS. read more

I highly recommend Pipeworks Services and I'm so glad I contacted them. Nick was our plumber, he figured out the problem and fixed it real fast and for a fair price. They couldn't have been more kind and helpful. Yay Pipeworks! read more

The Pipeworks people all have that customer service chip that most other service companies lack. They are not just great people to deal with, but everyone -- from Todd and Terry to Tony, Nelson, and the rest of the crew -- really dedicated to getting the job done right, whatever it takes and whenever it has to happen. Case in point: Pipeworks installed new AC and tankless heating systems in my circa 1880 house in Kensington. Not easy chores in and of themselves. Getting everything working perfectly has required some expert tinkering - including on Christmas Eve and then on the 26th first thing. No fuss, no muss, no complaining that it's a holiday, No egregious billing - They (Tony) came. They saw. They fixed it right. They are good people, a great team and their work...works!. read more

Click and Bait company. Refused to give an estimate other than $36 evaluation, even though I had a specific service. Then charged $250 just to measure natural gas pressure after the regulator. And that's for 15 min of work. read more

Jason arrived promptly and quickly assessed our issue. It ended up not being a plumbing issue (which is great) and I felt their price for diagnosis was reasonable. read more

AC companies know once it's getting hotter that's when it's time to make $$$! Many of them will also advise on during the majority of your services or buying things before the summer at times. Sadly knowing this we still wanted to wing it, in the end we ended up losing that bet. After having over 5 "specialist" come to check out our unit they all advised either super expensive fixes or buy a new unit. Made no sense. Finally, we called up Temperature Pro and they blessed us with an honest exam and fixed our unit right up. read more

I had an issue with what I thought was my supply lines in my kitchen. In the end the problem was all along in my faucet. The technician was very pleasant and diagnosed the issue right away. Work took less than an hour and all is in perfect working order. Will use their services again! read more

Discovered a leak under the kitchen sink. Pipeworks came quickly then diagnosed and completed the repairs efficiently. No more leak!

My kitchen sink was stopped up with standing water which I could not clear. In addition, the pipes under the sink were leaking. Pipework came the next day as I asked. They snaked the pipe clear, replaced the pvc pipes under the sink, and replaced the garbage disposal (it was very old and not doing a good job) in less than 2 hours. Very courteous service and I would certainly call them again. They left the under sink area cleaner than how it was! I recommend them highly! read more

I had a plumbing issue come up about a week ago. I found TemperaturePro through home advisor and got a response quickly. The representative who called me was very friendly and worked to find an appointment time that would work for me. To be clear, I had another company call from my home advisor inquiry first but I canceled that appointment because the representative from TemperaturePro was just that nice! Today the plumber came out and I hate I did not write his name down because he was excellent. He was extremely polite and definitely knew his stuff. My plumbing issue turned out to be very minor and he had it fixed in no time and for a very good price. I have used other plumbers in the past and felt overcharged for poor work. My experience with TemperaturePro was the exact opposite and I would not hesitate to call them again when I need any service that they provide. Job well done! read more

There are certain jobs you leave to the pro's and Temperature Pro was the real deal. I called and they were at my home in half and hour...all priced up and ready to go. Tony Sperduto the GM came to my house...slipped on his booties and rebuilt a toilet in 20 minutes...guaranteed It and now I have a plumber for life. Great experience! read more

These folks are simply amazing. We had a major problem (cracked cast iron drain pipe) and I wanted someone to install a new drain and tie into the good drain line in our home (about 30 feet away). I contacted almost two dozen plumbers, and finally hired these folks to do the work. Why did I hire them: 1) they are licensed, 2) easy to get hold of, and had excellent/clear communication by phone and email, 3) best value among licensed plumbers, and 4) they are knowledgeable, especially with a convoluted case like ours. They were punctual and arrived on time, always polite, worked very clean (always wore booties), and did an excellent job. A few days later, I hired them again and they did another 7 hours worth of plumbing work in our home. All in all, we had them in our home for a total of about 12.5 hours knocking out about 8 different tasks and they all came out perfect. As the rating says: This is as good as it gets. read more

PipeWorks Plumbing, Heating and Air - Great job bypassing a cracked sewer line for us, at a fraction of the price of breaking through 20 feet of concrete. - Heating & Air Conditioning/HVAC Near Me - Gaithersburg, Maryland

Easily 5-stars. A very professional, helpful and knowledgeable staff. They provide free estimates even on weekends and are willing to answer all the questions the customer may have before, during and after doing the job. Money well spent. Highly recommended. read more

Great customer service and seasoned professionals. No b.s., just honest, insightful advice and hard work.

We had to replace one of our AC units and decided to use Temperature PRO. The owner Todd Cordell was actually on site and did a majority of the work along with his to coworkers. They were extremely professional and always kept me in the loop over the 7 hour installation. They are, by far, the best and most honest HVAC companies in the area. I would highly recommend them to anyone and please ask for Todd as he takes a great deal of pride in his company. I true professional! read more

I had Temperature PRO come by to do a check-up of our heating system before the winter and they did an extremely thorough job performing the checks. I have had another company perform a check-up in the past and they came and took some quick looks in the unit and were in and out in 15-20 minutes, but Temperature PRO came by and did a really complete job looking in the furnace and heat pump that took at least an hour. They took off all the panels and used a variety of multi-meters and tools to check the electrical connections, clean out the entire unit, and check pressures using some tools they brought. The service technician (Nelson) was really great at walking me through the entire process and what they were looking for, along with tips and personal experiences. They actually identified some major issues with my heat pump that the other companies on their checks missed. I felt really confident that i had found the right people so I had them actually come out and replace the furnace and heat pump for the house. They were also running a promotion for free hot water heater replacement and installation if i was replacing both the furnace and the heat pump too (lucky me because this was something i had wanted done anyways). They walked me through my options and didn't pressure me on any of the installation options which i appreciated. Once i selected my options they were able to come in the next day to install the furnace, heat pump, and hot water heater. These guys did a really great job! I was extremely impressed with their work (took a full day to do all the work - which was a lot of work!). The work was clean, they didn't cut any corners, and were very professional and helpful through the whole installation. I would recommend Temperature PRO for any kind of heating\plumbing needs. They were able to provide GREAT service and were very helpful and friendly to work with. The prices were reasonable and i will absolutely be calling them again in the future for any other maintenance, check-ups, or fixes that i need. I highly recommend Temperature PRO. read more

They very very prompt in determining my issue and gave me an estimate on the spot. They came out the next day and fixed my problem. The tech, Jason was professional and knowledgeable. Would recommend their services and will use them again in the future. read more

Excellent service from Temperature Pro which I understand now is part of Pipeworks Services now. Back in August 12,2020 contacted Temperature Pro (Gaithersburg, MD office). One of the few times I really enjoyed working with a company to do work at my home in Rockville, MD. Jason (Technician) and Terry (Office Personnel) as well as two other technicians that I failed to get there names. Had a gas water heater and chimney liner installed and all the work was done perfectly. Thank you to all. read more

I spent time looking for someone to verify the issues with the AC at our place of business and consider alternatives to our current service company for a new install of replacement equipment. From the moment I spoke with Temperature Pro on the phone they were courteous and professional. I always felt like our business mattered to them and that ensuring we got the right equipment mattered to them. I communicated a great deal with Todd, the owner. He spent a lot of time discussing options, talking through the unique aspects of how we do business and what would work best for our situation. I felt like Todd was talking to me the same way he would a family member. No pushy upselling, thoughtful consideration of pros/cons, ended up with mid-level model. They worked with us on making a schedule to service our multiple units that frees us from having to do maintenance checks and filter changes but ensures the systems are working well. They showed up exactly as scheduled and Nelson led the crew to complete the install in the timeframe described. They ensure we had what was needed to operate the new thermostat remotely. It was a huge win for us to transition our service to Temperature Pro and everything about them says courteous and professional. I don't take the time to write many reviews, but I felt compelled to after this kind of experience. Todd, Nelson, Terry and the rest of your folks... Thanks! read more