My grandparents used Pipe Doctors and thank goodness they had someone experienced to look at the results. They had a shower base installed and everything imaginable was wrong with the installation. The pipes weren't aligned properly, the base wasn't tilted, Jason, the man they sent out, drilled through the base ruining it entirely. It was chipped in two places and had my grandparents used it, their bathroom would have flooded causing significant damage. The reason I'm not giving a 1 star review is because of how the owner handled the situation. My grandparents called and made him aware of the situation. He came out and immediately corrected the mistake. He bought an entirely new base and installed it. He was kind and made a terrible situation so much better. There was no extra charges for the extra labor and the situation was handled perfectly. If you intend on using Pipe doctors, make sure you see some credentials so you don't make the same mistake. Thank goodness my grandparents caught it before things got much worse. read more

Had a small PVC pipe replaced under the kitchen sink because it was leaking. The repair was completed properly. When I was told what the charge would be he quoted $250. I was shocked. He said that included a service fee of $49. I hired him through Thumbtack. He did not seem to be familiar, but it was scheduled a few days prior for Jan 18 at 2 pm. I thought it was a "no show" but called and he stated he had not received the information. I told him it was booked through Thumbtack and it showed 61 hires and the $49 service call would be waived if the work was done. He then said $200. He was here for about 45 minutes. The BBB review on this company all complain of overpricing. I think it would be fair to refund me $50. 1/22/24 Marilyn read more

We called a plumber because we had a stopped up kitchen sink. The plumber advised my husband it was going to cost $541.00 to unclog the sink. Thinking that was a bit steep. i had assumed he was going to have to go on the roof to complete the job, but he didn't. He replace the P trap and a few other parts and that was it. The price does not match the job at all. I will give the work he did a 4 but because the price was so outrageous i can only give a 2. i would have expected to pay at least $250 to $300 but not over $500. Beware of those who try and take advantage of you. I also think he used some of my baking soda on my counter to see if it would clear the drain. read more

These guys need some heavy work on their sales tactics especially when trying to upsell someone who does sales for a living. They tried to upsell us so hard on our hot water heater. Came and looked at it for (maybe) 2 minutes and said it needed replaced (We have a 30 gallon that does actually need replaced). He assessed our situation (3 kids) asked us if we plan on growing our family and quoted us upwards of 2500.00. We ended up getting the same brand he quoted us for, same size he quoted us for professionally installed for 1k cheaper. Look around elsewhere if you don't want to be absolutely robbed. read more

DO NOT use them!!!! $600 to fix a single joint that was leaking. I said that was too high and he responded with how much can you pay? The 'offers' went to $500 and then $400. I finally realized I was dealing with a crook. I paid the ridiculous $119 service fee and cut my losses. read more

Totally dishonest! Told us it would be $500 to snake the sewer line, it didn't work then charged another $200 to run a camera and couldn't see anything. Told us it needed to be dug up and repaired for $2500. Instead we called another plumber who snaked it for $200 and that's all it needed. read more

I can't explain how happy I am! ZEKE was so personable and gave me a price quote within 10mins of arriving. I paid $248 for my washer/kitchen drainage to be snaked. Zeke ran 45ft of snake to clear the entire line! He was great with my dog an respectful of my house. The job took him under 45mins an he went a little above an beyond to ensure no more issues! I know who to call in the future for all my plumbing needs! read more

Zeke came out and did an amazing job! He was very professional and curteous He even made sure that my father's garbage cans were picked up by the garbage truck as my dad is a disabled vet who gets house assistance with that. read more

Our toilet flooded in the middle of the night. They were here within an hour. Super professional and went over and above to fix things. Haskell was the man!! read more

Used them several times for rental properties. Last time was quoted over $8000 for a sewer line replacement. Seemed high to me so had another plumber come out. He found a partial collapse and replaced about 20 feet. Rest of the line was in good shape. Charged me $1850. read more

My business with pipe doctors was overall great. Brian helped on my call for a backed up drain. Initially that snake was getting the job unclogged, and Brian was able to look at things from a different lens and find a pipe on the exterior of the home in which i didn't know exist. He was able to snake from this pipe and remove the blockage. Great knowledge on his end. I would highly recommend Brian for his work. I would have given this review 5 stars, however i feel the company's pricing is a little on the steep end. If worried about the costs ask what they are upfront. read more

Haskell is awesome!! He single handedly took on our leaking hot water heater, and replaced it with an awesome tankless unit that works great, in one day!! read more

I wouldn't even give one star but doesn't let you choose less. These guys worked at my neighbors behind me. Had to dig in my backyard several feet. Broke my grill hitting it with backhoe then tried to deny it till I pointed out cameras. Left 2 ft by 8ft mound no leveling attempt at all because it was a loose fill job that was paid for. Wow. However there's no giant mound In Neighbors yard. Took up a lg amounts of landscape stones and covered rest in the massive pile. Left my yard a huge mess. I'd never use these people read more

Extremely overpriced and dishonest! I was told the 65-gallon gas hot water tank was no longer available and agreed to a 75-gallon replacement. The quote was for $4800. For that price, I was expecting a very high-quality hot water tank. I should not have agreed to the price and done more research. After installation, I researched the tank I received and found it for $1750! Even with a 50% markup on their material, this is astronomical for parts and labor. I called the owner and the office manager said he wasn't available. Office Manager said she would check into it and never heard back from anyone. Integrity and ethics seem to be lacking in this company. If you decide to use this company, I suggest doing your homework and getting a few bids before agreeing to use them. Ask for an itemized quote including material and labor. There are a lot more reputable and affordable plumbing companies out there. I strongly recommend not using this company. read more

They came out week of thanksgiving and day of. That should have been my first clue. They snaked the kitchen sink, weren't able to fix the problem. Told us that we had a collapsed pipe in the foundation and that we would have to tear up our floors and foundation to fix the problem. Was quoted about $4000.00 (not including demo of cabinets). They probably do a good job with minor stuff like fixing and installing toilets etc. as with anything like this get a second opinion. We didn't have a collapsed pipe. It was just major buildup in the 90 degree bend of the pipe. If you need someone to come out day of these are your people, but be prepared to pay for it. They charged us about $200 to snake the line. read more

Had on a mask, but no feet coverings to waltz up and down my stairs in. Thought the pricing was pretty high for what was actually done. Wouldn't use again or recommend to anybody. read more

Rip off company. Called them out for an estimate for a couple of very minor repairs. Pricing was nearly $1000 for labor alone. We are talking replacing a faucet and a piece of pvc drain. The guy asks me what I think it's worth, I tell him and he says hang on and goes out to the truck to call his "boss". Guy comes back in with a price that's about half (which is still crazy high). Hang on a second. If you can do it for that price, why not charge that price in the first place instead of trying to rip people off? I work in the home repair industry. I know what pricing should be for things and I know what industry standards are. This company is a joke and I suggest avoiding them at all costs. read more

Let me start by saying that Cody was very friendly, efficient and diligent about getting this job competed. His work is worth 5 stars. However. I had an emergency plumbing problem, my hot water tank began leaking on Sunday and we did not have hot water. I called several plumbers on Sunday and many would have come out to replace my water heater except it is elevated, installed half in garage, half in attic. It is about 5 feet off of the floor. It is also a 50 gallon tank. Now I know these things and know I will pay a premium because it is Sunday, elevated and heavy. I was unsuccessful in getting a plumber to come out on Sunday and many stated they would not want the job at all. I understand. On Monday I called Pipe Doctors and set an appointment for Tuesday late Tuesday afternoon as I had some things I had to do early. When I completed those things early I called Pipe Doctors and Cody was dispatched to my house. I went to Lowe's and purchased an A.O. Smith 50 gallon, 9 year warranty water tank for $565 because I did not want the brand Pipe Doctors used, Bradford White. Same brand that was leaking. Once Cody arrived he asked about the one I purchased and asked if I wanted that one installed. He also explained he had never had a Bradford White that leaked, same thing several plumbers told me. Anyway I asked him to price the installation of mine and then price what I would pay if he acquired one from his wholesaler, Locke Supply, and he installed the Bradford White from them. Cody went to his truck and in about 10 minutes came back and stated he could sell me a Bradford White 50 gallon, 6 year warranty tank for $1089, and could install it for $1450 total cost. That tank would have been less than $500 ANYWHERE else. Seemed high to me for a lower warranty tank so I asked for just the labor charges for my tank. IT WAS $1050 TO INSTALL MY TANK. He jumped the labor charges by 2 1/2 times because I had my own tank. Seems shady and it seemed they were hell bent on charging me $1,000+ Now you may ask yourself why would I even do business with someone like this. Because I had already missed 2 days of work and would have to find another plumber and miss more work, too costly. Well, another glitch, I stated I had my own tank and it was too large in diameter for the opening by 2" so I had to return that tank and since Lowe's did not have a "slim" I had to go with the Bradford White. Now don't get me wrong, the work was quality. But how do you charge someone less than $400 to install one if you buy their overpriced tank but charge almost the price you are selling that overpriced tank for the labor to put in my tank. I think the company is shady when it comes to emergencies. I cannot even say they are a good company since they take advantage of someone during an emergency. I had much more work to do at my house and even told Cody at the beginning, BEFORE he overpriced me that I would use them for all of it if they were affordable or even reasonable. Needless to say they were neither. I even asked about the 10% senior discount and all that was deducted was $25 from an Internet coupon. Again, the work was quality but I think they are not an honest company. Good Luck of you use them. read more

Exceptional customer service did job fast and in a timely manner would use them anytime

We had Pipe Doctors come within an hour of calling them. I was quoted a 49.00 service call for stopped up drain. The guy had me boil 2 pans of water and had a container of Thrift. He said it was 99.00 to clean kitchen drain with this. I thought what the heck, if it works, fine. The kicker is No warranty. He did this Tuesday afternoon, and here we are on Thursday stopped back up. We just flushed 148.00 down the drain literally, that is IF our sink would drain. read more

I originally gave this company a bad review as they didn't show up for the appointment, but they called back and apologized for the inconvenience as they had a shortage of workers. They came this morning and took care of the work free of charge. They also explained what was wrong with our leaking faucet while they repaired it and also showed us all the charges for what it would have been. Thanks guys for calling us back and taking care of everything free of charge! We will definitely recommend you guys to anyone needing plumbing services! read more

Be very careful when getting a bid from Pipe Doctors. I wish I had paid more attention to the other reviews about their predatory charges and billing methods and to find out that the plumbers they send are not always licensed plumbers. I called Pipe Doctors out to give an estimate on several jobs I needed, one of which included replacing a couple fittings on the main trunk from the home. The guy that came out quoted this specific part of the repairs at $1200 because he was unsure how much had to be replaced. They also wanted a deposit of $1200 to secure the job, this seemed high priced and odd to me but I unfortunately signed the quote thinking this was an estimate as most places do and with there being several other items I needed done I thought maybe it was just itemized this way as a package price or something. After the job the plumber called and said that the job was $699 and he needed to run my card again because they could not take it out of the deposit. Some other issues came up with our bathroom and we needed to hire out a general contractor instead so I wanted to get a refund on our deposit of $1200. The manager called me back 3 days later and told me that even though the technician that did the job billed it at $699, I agreed to pay more so that is what they are taking. So after this was completed I paid $1200 for 1 90 degree fitting and 1 45 degree fitting to be replaced, this took less than 3 hours to do. These guys charged me over $400/per hour for this job, more than double the average per hour cost of a plumber! The technician that did the work was nice and professional but the company and his manager are not honest with their prices and will take advantage of you when they can. DO NOT do business with pipe doctors. read more

Wouldn't recommend this company to anyone, they were way over priced and the guy that showed up wasn't licensed

Not only did they show up 3 hrs after they were "on the way", my pool guy spoke with them and they told him one price and then wanted to change me an additional $200. When I told him it was too high he started "negotiating" the price. All I needed done was my skimmer line in my pool unclogged. He then told me I needed to sign a liability waiver in case he busted my line. What's the point of having a "licensed" plumber come out? When I told him I wouldn't do that, he packed up his stuff and charged me $40 for telling me he couldn't do it. Total crooks! What gives plumbers a bad name! read more

This company is a joke. I was hired on as field supervisor. I worked for this company for 2 weeks ! They will screw you in price they have goal sets to make over 80k+ a month there goal is to sell you even if you dont need a thing fixed. I spent my whole 2 weeks fixing problems that these so called plumbers they hired that are not even licensed. I went to one home and the so called plumber they had before i started Ran gas lines and left them leaking so bad if they would not have had the attic and ventilation they had it would have blew up their home !!! This was not the only issue i did so many call backs. Not only that they lie to you estimate are not free with this company they will charge you no matter what and if you dont pay they will try to take you to court. The buisness owner homer Tipton is a theif and liar and will try to take you for every dime you have. Also. Im currently being sued by them for 8500 for no reason he got mad like a child becuase i quite his buisness he begged me to stay. And if you plan to work for this company i would not recommend it because nor has he paid me for my time!!!! I would not recommended this company at all in my 12 years of plumbing ive never in my life had a call back! Cant believe the work they let these guys do so many call backs! I can promise you this buisness will not be a buisness for long how its ran . dont be a victim and dont have your name associated with this company its nothing but bad news read more