This was truly the worst experience I've ever had with an appliance repair company. Without going into great detail, my 3-year-old, well-taken-care- of Bosch ventless dryer's panel light indicated there was a drainage problem...the Bosch Manual says to call for service for a clogged drainage pipe. I did...Pion's...and was immediately told sight unseen a $450 drainage pump replacement was needed (which is extremely rare in a 3-year-old Bosch). I asked about the clogged pipe possibility and he said, No, it was the pump but he'd send someone out. The next day he did. I was immediately told (through an interpreter) that I needed a new drainage pump before he even examined the dryer. I repeated that the Bosch manual stated the indicator light meant to check for a drainage clog and asked if he would please check it first and then at least check out the functioning of the pump before concluding an unnecessary, expensive repair was needed. It literally would have taken 5 minutes to check for a clogged pipe. They were unable to explain the rationale for making this sight unseen assumption due to language challenges, so they called Scott. I asked Scott if they could at least check the drainage pipe since that's what the manufacturer recommends and the dryer was only 3 years old, but he refused, saying his "experience" said it was the pump...again, the tech hadn't even tried using the dryer to see how it functioned, looked at the pump, OR checked the drainage pipe. I was told if they weren't replacing the pump I'd need to find another company...oh...and then I was charged me $79 for a 5-minute "service fee". Just truly have never encountered anything like this. read more