I walked in thinking I had an appointment on the roster because I'd scheduled it through the Monro…read morewebsite. Turns out the website doesn't forward reservation information to this store and to make matters worse the phone number on the website is wrong. Stick to Google, that data is accurate and call the store to make a reservation. Thankfully, when I walked in at 3:30 on New Year's Eve 2024, they weren't busy. I expressed the frustration I had with my wife's car pulling to the right despite a recent alignment elsewhere (that other location has been hit/miss on alignments before so I was unsure) . They put the car on the alignment rack and verified it's straight which meant the car had a radial pull (damaged belt causing incorrect tire shape at speed) which would explain why it got worse the faster the car travels. Chris the store manager was friendly, and was quick to grab an impact himself and help the crew get the tire swap done in what had to be the fastest service I've ever seen (all four tires off and back on in under 20 minutes). It helped being the only customer there (showing up just a couple hours before close on the last day of the year) I'm sure. The website inventory listed more affordable tires and so the sticker shock hurt a bit, but frankly after the 45 minute drive home in pouring rain, I'm grateful that all they actually had in our size was the "Cooper Endeavor Plus", their grip in the wet and cornering at speed finally makes the car drive the way it was intended with a 65k mileage warranty, and the cheap Chinese Lexani tires the previous owner put on it are a distant memory. Plus with lifetime mount and balance, rotations are included, which will be nice. I will be back in the future.

I have a classic car so I am picky about who works on it. Chris at Monro is amazing. Any time I…read moreneed something done on my 69 Chevelle, he is my go to person. From radiators to oil changes, and from oil leaks to breaks....he knows what he is doing.

Had a 9:30 oil change/tire rotation appointment; dropped off vehicle at 9:20. 11:05 rolls around…read moreand they call to say that they don't have a filter that'll fit and in their 'professional' opinion the tires aren't worth rotating..waited over an hour and a half for them to do ZERO work on the vehicle and the worker and supervisor to have no good options for what could be done. WOW, waste of time and money!! Don't buy the warranties and maybe spend $10 to do the quick oil changes..

went to tiffin and selected tires for my pt cruiser,made an appointment for the next day was there…read moreearly,a half an hour later i was told my car had a knock and they couldn,t put on my tires,my car does not have a knock,they either did not want to work,or they didn,t have the tires,i will never shop there again.

I had an amazing experience the first time i needed help with my car. This time around when my car…read moreneeded work the price was crazy huge and being a single mom with one income things get rough for me. I spent all of 2024 getting new tires and dealing with tire issues. I brought my car to Fitchs early December because I had to wait a week due to their availability. That was fine because I felt like I could rely on them and still my car was going to get done right. after 3 weeks of me saving I go and pay my $840 bill only to come the next day to pick up my car and it has a flat tire and the tire is not a brand that I have ever purchased. Randy had nothing to say and basically told me it was my fault for bringing my car in with a flat tire but I assure it was not considering the tire that was flat was not a brand that I've ever purchased. Even with my proof of my tire purchases throughout the year, He refused to help me with the tire situation or give me a refund of some sort. my kids Christmas was ruined because of this and more stress was put on me as a hard working single mom. I will never use this shop again!

From the owner: Specializing in: - Automobile Parts & Supplies…read more- Auto Repair & Service - Brake Repair - Automobile Air Conditioning Equipment

We brought our car to them because our transmission light was coming on and it was shifting rough…read more Fearing we would need a new transmission, we were thrilled when they called to tell us we did not need a new a transmission, just a flush. When we picked it up the next day we didn't get two blocks before the transmission light popped back on and it started shifting rough again. $180 in repairs that did nothing, I wont be back. Don't make the same mistake we did go elsewhere.

From the owner: For quality automotive repair in Tiffin, Ohio, visit C.A.R.S. We are the Northwestern Ohio region's…read morechoice for a variety of vehicle maintenance services. Are you unable to keep your car cool during the summer months or warm during the winter? Do you need a new air filter or an oil change? How about a new muffler? Call our full-service auto repair shop at (419) 447-2277 for the following auto repair services: Auto Heat and Air Conditioning Repairs Electrical Repairs Engine Diagnostics Auto Repair

I have purchased 3 new vehicles in the past 4 years from this dealership. Shaun, my salesman is…read moregreat to work with and there isn't a better service department anywhere. Cherie, in finance is great and always willing to help. To sum this up ......I keep going back to this dealer because of the wonderful employees they have.

Service Dept is not good / incompetent. I had an ongoing…read morepower steering issue for 3 years on my Ford I bought there. They were unable to fix the issue (either incompetent or unwilling). The Ford Company put a extended 10 year warranty on the power steering cause they knew they had an issue. The power steering completely went out (in year 11) and now Reineke Tiffin Ford wants to fix it for $2,650. If they would of did the right thing 3 yrs ago it was covered under extended warranty. Dave Bruns

I booked my appointment online, was offered two different time slots, I chose the time. I received…read morea confirmation email. The morning of the appointment I received an email and text asking to say "YES" I would be coming in (which I did to both). I showed up and was told there was no record of me in the system and was questioned the entire appointment by numerous staff members about how I booked it, if I was at the correct place, used the correct website, etc. I showed the emails and texts to confirm. I was questioned until I left the appointment. While sitting throughout my time there, there were two other female customers who were told they needed unnecessary and high priced items such as windshield wipers and filters. I went in due to suspected electrical issues or sensor issues. I was told I needed a new radiator which did not match up to what the issue was at all. This was an extremely overpriced ($1000+) outcome and would not have solved the issue I went in for at all. I paid for a $200 vehicle inspection but did not get those results, only "radiator needs replaced". Extremely unhappy that I paid $200 and didn't receive the actual inspection results. My vehicle is a 2020 and has not been in an accident, gone off-roading and is well-maintained. I proceeded to leave and go get three other opinions that all said my radiator was fine. I'm a female but I'm not dumb.

Bought a brand new car here 3 years ago. 700 miles on it. 4 free oil changes. About 6 months later,…read moreI decided I wanted the all weather mats for my car. Cashed in my GMC points, give the voucher to my salesman, who said he would get them ordered. Fast forward a few months (you know, Covid shipping delays) and I haven't heard anything. Stop in to speak with him in person, he no longer works there and no one there knows anything about the floor mats or my voucher from my GMC points. I asked if I had free oil changes on file, no one knows anything. Everyone tells me I have to speak with a manager, last name Conn. So I stop in around 9 am one morning, he's not there. Stop in another day on my way to work, about 2 pm, still not there. Had to tell them that I expect a call back from him today, because their salesman took my $100 GMC voucher and never ordered the mats. That's kinda theft. Got a callback, my mats were ordered, on the house, and I had my oil changes on my account. Then 6 months after that, I find out my car, which has the elevation package, should have the black GMC badges, which it did not. I had to go in, speak with the same guy, who then has to look it up in the GMC specs and says "Huh, it is supposed to have black badges!" WHY ARE YOU SELLING THESE PACKAGES IF YOU DONT KNOW WHAT THEY ARE TO CONTAIN?!?! Fast forward to today, 2 months out of my 3 year bumper to bumper, 35,500 miles, and now my tires need replaced!! Turns out, they put the cheapest tires possible on brand new cars! Makes sense right?!?! (Insert sarcastic font here) I will never buy another car from here, and I'm hoping I don't have to have any warranty work done because I do not want to go back. I would give zero stars if I could.

DO NOT TAKE YOUR CAR HERE! WORST SERVICE EVER!…read more I brought my car in for new brakes, and they told me I also needed a new belt. After getting it back, my car started making a horrible squeaking noise. I kept bringing it back to get it fixed and now it's 4 months later and it's still it fixed. Clearly, the mechanics have no clue what they're doing. I had to take my car to a different shop to get everything fixed properly. Save yourself the trouble and avoid this place at all costs!

Do not recommend! My daughter took her car there. Battery…read moreturned out to be bad Charged her 31.85 for a jump then charged 47.87 to check charging system then wanted over 400 for a new battery and to check for codes Would stay away

We had a flat tire after taking our daughter back to college. AAA dispatch tried to find us a tow…read moreservice company that would be able to take us the remaining 80 miles back home. There were a couple service companies that either had other calls or did not want to tow us the 80 miles. I can't say enough good things about Hensley's towing and recovery out of Bucyrus, Ohio. Once they received our info which actually came from the Ohio State Patrol, they reached us within 30 minutes. Jim, the tow driver, was awesome and helped immediately and got our vehicle back home. I really appreciate the service that Hensley's gave and the willingness to tow our vehicle the 80 miles on a Sunday evening when other companies bailed out.

I was traveling west to east coast and had a tire blow out on I 71. Had no idea where I was exactly…read morewas all alone and I called this company! They were amazing and so helpful. They were not able to do my tow (due to distance) but they referred me to a closer provider (two in fact) then directed me to the closet tire repair shop and a hotel (as it was 12am) talk about going above and beyond! Thank you for all your help

These guys were professional, helpful and fast. My music group's van broke down outside of town and…read morethese guys patched us up and had us headed back on our way in no time! Thank you to Dave, Tim & Jesse!

I called Fornes from Detroit as my son was on the Road and his car had some lights go on and wasn't…read moreperforming well. Matt hooked my sons car up to test some warning lights immediately upon his arrival diagnosed it and had him back on the road in 10 minutes. Oh and the complete bonus, he wouldn't take any money. If I lived here this place would get all of my business.