I have always had this concern with anything that has a really long warranty... Will the company be…read morethere to service the warranty or is it all just a big scam. Well, I had a roof done about 9 years ago by a company that does not exist any longer. But that company was bought by Bakersfield Roofing. That roof has a leak, so I contacted the original company, which forwarded me to this one. It was a crazy stormy weekend, which is pretty rare in Bakersfield. I left a message that stated something about how I was surprised they were not working because of the crazy weather (it was a Saturday). They never call me back. So I follow up with them, and this is really what the review is about. When I call them again on Tuesday, the owner actually answers the phone. He tells me that he thinks my comments about working on the weekends is rude and that he is entitled to a vacation. That is how it started. I explain how he bought my warranty, and he says he doesn't think that is how it works. I told him I am sure it is how it works because I have seen lawsuits about it. He keeps making very aggressive comments at me, and when I try to respond (in a nice way, trying to get on the right foot), he cuts me off and says he is not going to argue with me. He did this like 5 times... Makes and inflammatory comment, I begin to respond, and then he cuts me off and says he is not going to argue. Then he started asking me if I did something to the roof, and I said, just go look at it. He finally does, which takes way longer than I would have expected. He did some kind of patch or sealing according to the tenant and is supposed to call me back and explain what is going on. He never does. I call him a week later and he made some excuse about HVAC people needing to seal things anytime they are up there (never heard that one before). Blah blah blah, he kept making weird excuses and speculating on what happened. I just want it fixed so it does not cause damage to my property. Bottom line is that even if his work is good and he is knowledgeable I would never work with a person that is this difficult to communicate with. At this point I think he still thinks he does not owe me any warranty service, so let's hope nothing else happens. Adding this after his response: This is exactly the response I would have expected from Jerry. I don't have a problem ordering or paying for work. I have a problem with vendors that are rude, call me names, and like to start blaming everything else before they even get to the job. You can tell from his response that Jerry doesn't understand that my issue is that he is rude, difficult, and unprofessional.

I called for an estimate for re-roof Before my 28 year old roof starts leaking. Jason arrived 2…read moredays later at time promised. He assessed condition, gave me brochure for products they use and provided a fair estimate the next day. Their crew of 4 craftsmen arrived 10 days later completed the entire job (single story home) in only 8 hours spread over 2 days. The crew was very respectful of my property and completely cleaned up the job site. The owner (Jerry) even payed a visit at the end of the job which i thought was a very professional and classy thing to do. The other thing which is impressive is Protec roofing is based in Bakersfield and my home is in the Tehachapi mountains which is about 58 miles away. The roof looks OUTSTANDING ! Thanks Protec roofing.

From start to finish the experience with diamond ridge was superb. Alex kept us up to date through…read morethe process, even while we were out of country. We had complete trust in him and the team to get the job done. Even with unexpected findings like multiple stacks of shingles, a pre existing wood shake roof, and some water damaged boards, they offered a fair price and fixed it like new. The new gutters installed also look great!

I was completely impressed with how Rodrigo handled the estimate to fix a leak in my roof. He…read moreexamined the entire roof - something the other companies didn't do - and pointed out that I had moss growing in several areas that would eventually cause leaks. I didn't know that my roof type should be power washed from time to time. He was thorough, patient and explained every phase, materials and cost. They started work right away because rain was forecasted. They use more current and efficient materials. They quickly repaired the leak and noticed water damage on the roof of the porch I had added about 20 years ago. The carpenter didn't slant the roof so water collected over time. Fortunately it was a small area and they were able to correct the slant. The work was completed in only a few days and has not leaked since. Because the leak went unnoticed for about a year, black mold developed in the master bedroom. Diamond Ridge also has a top notch team who took care of that mess. I can't say enough about the team led by Edgar. They're like a well oiled machine and know exactly what they're doing and how to be safe. Edgar explained how black mold develops, ensured me and the rest of my home was safe, how they will follow up with sanitation spray and was responsive to all of my questions and concerns. Edgar is very conscientious and thinks ahead on other things that could be done to avoid future issues or just to make the room more comfortable. Most contractors I've worked with just go in and do the job without anticipating or showing initiative. Denio, the field supervisor on both projects was really good about dealing with my anxiety around these unhealthy living conditions. He helped me remain calm by checking in from time to time or stopping by to see the work and making sure everything was to my liking. I knew I could count on him to answer questions and keep me informed. Actually, Rodrigo, Edgar and his team all kept me informed. Each team member was professional, respectful, knowledgeable, helpful, trustworthy and friendly. They are now my go to contractors going forward.

I hired Platinum to fix my roof and I wasn't happy with the outcome. What happened is that I was…read more having water damage in the ceiling & I paid over $1,000 for the owner to fix my roof but next time I looked he had his dad there working on it. Both of them never figured out how to repair the roof, but they thought they'd fixed it. Then we got a strong rain and I had so much rain that there was actual water coming out of the damaged area of the ceiling. I had to put a bucket to catch the water as it dripped down. All I can say is that the roof wasn't repaired and I lost my $1,000 on customer no service.

After our 1st Bako rain in November 2025, I noticed the roof leaking into our dining room ceiling…read more I called and Christian came out the next day for a free estimate, the price was reasonable and literally 2 days later Christian and his team fixed the roof on time for the next cycle of rain. I was so nervous that it would leak again but was ecstatic that the job was done well and no further damage was created. I'd totally recommend.

Excellent service, they did the best cleanup job and took extra time with us. Will definitely…read morerecommend.

Mike came to check my rental. He was great! He took pictures, explained in detail and even patched…read moreup on the same day. I will definitely use him in the future.

Their team came out and provided a free quote which was competitive with other quotes. The…read morere-roofing service was done over two days and communication and quality of work were top notch!

Communication challenges explained and fixed. Service was promptly completed and a quote was…read moreprovided. Service and follow-up have been very good. Still deciding on the project, so I can't speak on the quality of the work. I'll provide an update if I decide to proceed.

Pedro did a wonderful job with the Garage conversion! He's been extremely professional and would…read moreuse again!

Wanted to give them a chance for a large project but they no showed an appointment that I cleared…read moremy schedule for. Really wanted to support this business but unfortunately they were not reliable.

We are beyond satisfied with the results of this project--it was a genuinely stress-free experience…read moreand the quality is simply superb. The team didn't just complete the job; they took our aspirations and expertly brought our vision to life, achieving a final result that is even better than we imagined. This perfect 5-star rating is a testament to the dynamic partnership and sheer excellence of both Melina and Moises's team. Melina was highly effective and supportive throughout the process. Her clear, proactive communication was instrumental, keeping us informed and providing excellent support throughout the project. She managed the schedule and client relationship very well. Moises's team represents the highest level of craftsmanship. Their site management was impeccable--the worksite was consistently the safest, cleanest, and most organized we have ever seen. They operate with meticulous precision, implementing rigorous quality checks that guaranteed the work was perfect the first time. This is an elite-level operation; their combined skill, dedication, and professionalism set the industry standard. Hire them if you want a project executed with absolute excellence!

They charge too much and don't give any discount . Their quote are fixed . Non negotiable…read more No options on materials discussed . Just took some digital measurements and threw a price quote .

They did a fast a quick repairs to my roof and their price was very fair. Definitely a company to…read moreuse.

I was happy with the Roof Repair Specialist. I was worried that I would go under a huge expense to…read morefix the entire roof. After meeting with Mr Martinez, he suggested that he can repair the damaged areas with very reasonable price. He mentioned the the roof in in good condition and it'll still last another 5years or more. Rain water had gone under the shingles and damaged the plywood overtime. It created couple of dips and holes. I didn't mind if the roof shingles didn't match since we will be changing the roof. All the plywood was changed and repairs were completed. I trust he's work and will recommend he's business to family and friends. Thanks for your hard work.

Highly satisfied. I had them come and clean my roof today. Great crew. Friendly. All of the…read moredebris is gone and they cleaned everything up before they left Took photos before and after of my roof, as they cleaned, and showed me when they were done I will be having them back every spring to clean off the leaves and debris Highly recommend!! Reasonable pricing

Very satisfied!! Gilbert and his crew were on time to give me the estimate as well as for the…read moreactual job. Showed me pictures of before and after the job.Left the work area as clean as it was before the job started.I highly recommend Rooftops USA !!!! price was reasonable as well!!!

I had two leaks on my composite shingle roof and wasn't sure how much work I was actually looking…read moreat. A previous roofer had handled one side of my duplex but never offered to look at the other. Jesus returned my call the same day and came out to inspect. He did a thorough check and told me straight: the remaining roof needed to be coated and the sealing around all the AC units and vents had to be replaced. I had an estimate within two days -- very reasonable. When I asked about scheduling, he didn't sugarcoat it. He had another job lined up, weather was a factor, and it might be two weeks. I respected that. A week later he called -- a job had been rescheduled and he could start mine the next day. Two days after that, it was done. I went up on the roof and inspected the work myself. Everything was exactly as agreed. Glad I called K-9.

Residential metal roof from. K-9 Custom Roofing. Jesus and…read morehis crew provide prompt and professional service. Within minutes of contacting Jesus about a quote for a roof replacement on my A frame house he contacted me and came out within 3 days to look at my house for the quote. His quoted price was within what I figured it should be. After awarding his company the job he ordered materials and extra due to an add on I had that was not included on the original measurements. They showed up and start working next day after receiving material. They did an excellent job replacing a comp roof with metal as I requested at a very fair price. Jesus is very knowledgeable and professional. He answered all my questions and installed a beautiful new roof on my A frame. I highly recommend K-9 Custom Roofing!