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    Pins & Needles

    2.9 (21 reviews)
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    Pamela K.

    I hate to post a negative review but I feel that it's necessary. I recently had the straps replaced on my bridesmaids dress for my sister's wedding and my husband had 3 pairs of pants hemmed. We paid $60 for the services, pretty expensive and the work was very disappointing. First problem was that they notified us our order was ready but when we arrived (after a 45 minute drive - we live out of town), only my dress was ready. We had to make another special trip to pick up the pants. Secondly, the day of the wedding, I opened the dress bag to find that the straps, which they had replaced, were stained with a blue marker!! (Yes, I should have checked the dress when we picked it up but I was very busy with wedding prep and I trusted them). Thirdly, at least one of my husband's pairs of pants is 1/2-1 Inch too short. It has to be re-done. I have no idea how this happened as I watched them pin up the hem and it looked perfect when we dropped them off. Very frustrating. The only upside is that they are very kind people and easy to interact with. One of the gals even brought toys for my son to play with while we were there. That's why I'm giving a star at all!

    I was recommended to this place so I had high hopes and the ladies ARE really sweet but I paid about $400 bucks for a hem, a bushel and the bust area tighter and I'm really not even sure what they did. Nobody could get my dress to stay busseled- it would fall right out. My dress (whether busseled or not) absolutely hung on the ground on all sides it was way way way too long even though I came in 3 times for a fitting and under my armpits the dress was sticking out. We had to use so much fashion tape and I was pulling it up all night and felt so uncomfortable. I honestly think it was better off before they did anything :-( I added pics to show it hanging off the side of me and how freaking long it was... loved the dress but the length looked terrible!!!! I dropped it off in June too and it wasn't ready until like two days before October 7th

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    3 years ago

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    Carl K.

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    11 months ago

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    8 months ago

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    9 years ago

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    6 years ago

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    8 years ago

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    7 years ago

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    8 years ago

    Poor customer service. Ended up pulling the dresses before alterations as it was over three weeks passed when they said they would be done.

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    8 years ago

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    14 years ago

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    12 years ago

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    7 years ago

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    Pins & Needles - sewingalterations - Updated May 2026

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