I would kindly advise any customer to pursue other options in trailer dealers. I purchases a trailer from Pinnacle Trailer Sales in December 2023. I contacted them recently to discuss trading the trailer in to downsize. They were very receptive and ready to "make a deal". I followed the appropriate path of contacting my bank, getting the current trailer pay-off and selected a new trailer at a lower price. This granted me approximately $14,000 in equity in my current trailer. On the day I was advised to bring my current trailer in and trade, I had Kim, the sales person, on the phone with my bank with me present. I was confirmed approved, all we needed was the trade-in. After off the phone with the bank, Kim contacted her boss, Doug, who then revoked a trade-in and wanted to consign my trailer for sale. Kim then stated that they were "upside down on a lot of trade-in's that had sat for a while and they needed the cash flow" yet in the same breath assured me that "Doug thinks he can get your trailer sold right away". This seemed contradictory if my trailer as a trade-in will sell right away, yet they had so many sitting that they could not do a trade in. Then she advised that "Doug will do an across the board trade" and I inquired what she meant by that. Basically, she said he would not give me the equity in my trailer, however do an "across the board" for current pay-off and then take my trailer and I could buy the new one with a new loan. I sat there and did math with Kim and proved that with her "across the board offer" that meant that the business would pocket at least $9,000 from me, re-sell my trailer or consign it for a percentage of the sale price. She seemed very puzzled that I was aware of her dishonesty and scam. After calling her out on these calculations and their offer, I advised they would not get my business now or ever again if this is how a returning loyal customer is treated. Kim attempted to retract her statements, and I advised I was not willing to discuss anything further, I would pursue a trailer purchase elsewhere. In all sincerity, if you value your hard-earned dollar avoid this establishment. read more