This was our first time staying at Pinnacle 180 which friends highly recommended to us. We were happily surprised it looked as good as the websites photos. Management certainly knows how to run a smooth, clean, friendly operation. We were greeted by Jennifer at the 24/7 concierge desk. She was helpful, patient and friendly. Over the next few days we met Daniel Alvarado at the concierge desk. He went above and beyond helping us, he was excellent! They both made our thirtieth anniversary celebration extremely special. When we were escorted to our ocean front one bedroom haven we were impressed with how well maintained the apartment was and of course, the magnificent views. To our surprise there was an anniversary card with a bottle of wine and glasses waiting for us. The waitstaff at the lobby bar and the maid service were all friendly. The Happy Hour is a fun and reasonable way to start the night before heading out to an evening on the town. A great Gay friendly location and neighborhood. We can't wait to return! read more

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We stayed recently at Pinnacle 179 and had previously stayed at Pinnacle 180. Beware the rooms at Pinnacle 179 are VERY VERY small! read more

Pinnacle Resorts - Vacation Rentals Near Me - Puerto Vallarta, JAL

We love this place. Conveniently located close to the Zona Romántica. It's on the hill and the views from the rooms and pool are amazing. Security is tight and they will only allow visitors from 7am to 11pm(they take the persons ID at the front desk and give it back when they leave) - for some this is a plus, others a negative. Everything is clean and new. AC is great and the bathroom is not too small. Overall a nice place. Staff are very friendly! read more

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Pinnacle Resort 220 was an enjoyable and relaxing experience. When we arrived Ramon assisted us into the correct lobby area to check in and was very helpful throughout our stay. The front desk staff were friendly and welcoming. I seen reviews complaining about the wrist bands but honestly it didn't even bother us. Only thing I didn't enjoy about wearing it was people knowing where we were staying. The rooftop pool area is beautiful and the bar staff were awesome. Loved the happy hour. Enjoyed waking up early watching the sunrise in the morning. The suite is clean and offers a lot of amenities during your stay and the washer and dryer with laundry detergent is a plus ! Wish that coffee would've been included, but no biggie going to the store which is right around the corner. Location is perfect and I would definitely stay here again. Thank you Pinnacle Resorts for making my birthday experience special. read more

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I don't know why this place has such low reviews. We stayed for 6 nights and LOVED it. Yes, we did not get to use the pools at the other affiliated resorts, but we didn't have that expectation. The pool bar was lovely, and the water was sparkling clear and nice and cool. The staff were super friendly, and even allowed us to exchange some US dollars for pesos on a Sunday, and they certainly did not have to do that. They gave us free bottles of water and excellent room cleaning service. Each time we left or came back they greeted us kindly. They even allowed our friends to visit and gave them free parking in the garage. We sure don't get that in Los Angeles! Lol We LOVED our room. We stayed in an ocean view one bedroom. The kitchen is gorgeous and the hot tub on the deck was heavenly. They came up to service it when the water got low, and they answered every call we made about anything else with quick responses. We appreciated the staff very much. read more

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The location of this hotel is literally perfect. Very close to the beach, the downtown area and many wonderful restaurants. The hotel itself is beautiful as well. We got two rooms. One is Penthouse 4 in Pinnacle180 with exquisite views. The other is a two bedroom apartment in Pinnacle180. Where they fall down and why they only get two stars is that for the $1000 per night just for the penthouse, they are lacking in many areas. It's supposed to be fully equipped. In the penthouse they do not have enough kitchen utensils, there's no Tupperware, no dishes for cooking in the oven, etc. They also have basic shampoo that you'd expect to get at a motel. No frills such as 3 QTips and some cotton balls, for example. The pillows are awful cheap lumpy foam pillows. I also had to sanitize and wipe down all the handles, the phone, etc because they were not clean when we received the room. They don't mention anywhere when taking your $1,000 per night plus tax when you book the room that there is a construction site across the street and so expect to be woken up early to banging and jackhammers every day. We were not introduced to the room. So we had to search for the hidden switches to turn fans and aircon on and off, etc. In the third bedroom of the penthouse the curtain is very thin and the outside hallway light shines directly into the room making it way too bright to fall asleep. The concierge is the concierge in name only. They barely speak English and can't assist with much. Not even directions. The lady who checked us in was lovely but when I went down to ask a question at the front desk, IF someone was actually there, they were not very approachable. read more

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The pool view is amazing. The service is fantastic & I loved our corner room view of the water. Definitely a hotel to consider since it includes breakfast every morning & all suites have a kitchen & washer/dryer. read more

Pinnacle resorts is a beautiful property with a great reservations and front desk staff. We sometimes have problems with an inflexible management. At times I feel they are doing us a favor when we stay there. They are not bending and unyielding. We stay here several times a year, but we are ready to start looking for other accommodations. Also, they should have a rewards club for us frequent guests. read more

Stayed here July 14 - 18 2024. Rented a nice ocean facing unit on the 3rd floor. The one thing they neglected to tell me was that BOTH elevators were broken. Climbing 8 flights of stairs (2 per floor ... the lobby is double height) every day, multiple times is extremely tiring. I notified them that they should have informed me of this as I would NOT have booked this unit. They essentially said "tough" and that I should deal with it. No refunds for the remaining nights or any compensation. I highly suggest you ask them, PROIR to booking about their elevators. I've stayed here dozens of times, and for the first several years I loved it, I can honestly say that Pinnacle set of buildings (there are 4 now) customer service has dropped especially when accounting for the prices. read more

My husband and I stayed here for 11 nights in June 2021. We split our time between the 220 building and 179 building. I've read a lot of negative reviews about Pinnacle, and I have to say, we had none of the issues that others have reported. I felt that the website was very upfront with all policies when booking (I booked directly through Pinnacle website). It was clear that there is a no refund policy, that no guests are allowed past a certain time, which pool was with which building and that guests can only use the facilities in their building (which makes perfect sense to me, especially during covid). We were very pleased with both our rooms and both buildings we stayed in. Everything was clean, well stocked, and functional. We loved how spacious our 1 bedroom unit was in the 220 building. The bathroom was huge! The room in the 179 building was smaller, but very well thought out and nicely appointed. The facilities for each building were wonderful as well. Each rooftop pool is absolutely breathtaking, though I prefer the 220 pool. As far as the staff go, everyone was so friendly and helpful! The security staff always said hello and asked how we were doing. We felt very safe here. The guys running the funicular and the bar staff were great too! The front desk was also extremely helpful. We were originally booked for 7 nights, but once we got here we wanted to extend our stay. They were able to book us for an additional 4 nights. When we checked out from our first room they held our bags for us while we went to Sayulita for the day. They were also accommodating when I asked them to reschedule our Covid tests since we were wound up leaving several days later than originally planned. They also let me pay the balance for our bar charges and massages in the first room when we checked out of the second room. Overall, every interaction I had with all staff was top notch. This was my second stay at Pinnacle and I wouldn't hesitate to stay here again the next time I'm in Puerto Vallarta. The location is also very walkable and there are always taxis nearby so getting around is easy. read more

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I stayed at Pinnacle 180 for a week and prior to my arrival I have had numerous email conversations requesting a room on the highest floor possible/available. Upon arrival I was told I was on the first floor. I explained and showed them my 5 reminders of my requests via email but they did nothing to honor or switch or give me any other options of alternate rooms. So my first impression was ANNOYED. Although after that settled even the first floor room I had a nice ocean view and was a corner unit. The stay was very relaxing and the staff is very efficient. The condo had daily maid service and wow did they do an excellent job keeping the room up as well as the entire facility. The pool is gorgeous although be aware it doesn't really get sun until the afternoon which was fine as I joined a beach club for the week. Then hit the pool in the afternoon. The downfall is there is construction right next door which during the hours of 9-6 was annoying but as I wasn't there the majority of that time it was what it was. PV is booming and construction is a probability downtown. The gym was adequate although would be nice if they air conditioned it. I enjoyed the exercise of the steps up to the building myself but the funicular is a easy and free option to go up and down the incline. The unit itself was modern and equipped with everything you need. A full kitchen with all the necessities. A gas grill on the patio. A washing machine and dryer with detergent. And two AC units one in the bedroom and one in living room. And the bathroom was large and fully equipped with nice toiletries, towels etc. I will say they did laundry daily taking hung towels up and cleaning them which is a bit unessissrsy but that's how it was. Found it an excellent and relaxing experience besides my little annoyances. The location is perfect. I will return again. read more

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We stayed at Pinnacle 220. We had two townhouses for my group. The rooms were very clean. Nicely laid out. Beautiful. Our stay started off perfect. Sadly, it didn't stay that way. The hotel staff is rude and Not accommodating. The pool staff is even worse. We went to the pool on day two, it was why we chose this hotel. Well, let's just say they are less than accommodating. We were in the pool most of the first three days of our stay. We had waitresses staring us down, the second we finished a drink they would run over and retrieve the glass. It was hot by the pool, so we brought our insulated cups to pour our drinks (from the bar) into to keep cold as we enjoyed our time in the pool. Someone called the hotel manager and told them we had brought our own drinks in (complete lie). We had some guests come visit. Signed them in at the desk. They paid for pool usage, and yet we still got yelled out because "they aren't allowed in the pool" even though we paid for the wrist bands for them to use the pool. Then, on our next to last day, we decided to charted a boat. We went to the pool area and grabbed a few towels (that is what we've always done at other resorts), by the time we got back to the room with them (maybe 2 minutes) our room phone was ringing to return them. That we were only allowed to use the room towels. This hotel has too much drama. Save yourself some aggravation and stay somewhere else. There are plenty of places with stunning pools to chose from. read more

This continues to be my first choice when coming to PVR. I've stayed at Pinnacle 180 as well as Pinnacle 220. This is the roof top pool and bar at 220. The water is heated and the views are breathtaking. The servers will make sure you're never hungry or thirsty. These buildings are close to where all the nightlife is but not too close where music keeps you up until 3am. Security in the lobby can help with directions. The location is less than a block from the beach. When staying at 180 I recommend the ocean view suites for a few dollars more. The sunsets are amazing. read more

Pinnacle Resorts - Pool with swim up bar at Pinnacle 220. - Vacation Rentals Near Me - Puerto Vallarta, JAL

We just wrapped our 3rd stay at the Pinnacle Resorts. Our first time during Covid a few years ago we stayed at the 220. The pool, the views from the roof and the room were spectacular and the service impeccable. Location is perfect. Last year we tried the adults-only option in the newest tower 179. This was great because the views are completely unobstructed and the service again, top-notch. But we found ourselves liking the layout of the rooms at the 220 better so booked a nice corner unit for this year. Overall, our experience this year was just okay and we spent time this trip scouting out other options because we likely won't come back. Basically, the place is not aging well. Shower heads are so calcified they barely spray, the bathroom sinks are clogged so hardly drain, the bridge at the pool bar has nails sticking out of it - all at head height (seriously would be surprised if no one has ripped open their scalps on these things). The worst for me though are the beds, may as well be sleeping in a hammock as you sink in so deep. If you have back issues, sleep on the firm ridge dead center of the bed, or on the floor - you can thank me later. There are other things that just need maintenance within the unit, but I don't think they get checked very well after people's stays. I asked at the front desk when checking out if they wanted some feedback, they just looked at me strange. I told them about some things, but afterward I felt like I just gave them a list of things that they may now try to charge me for, like the shower handle that continually fell off and a broken HDMI cord. Lastly, today's pricing is no longer justified for what you get. Especially since now you can no longer use the pools at all 3 facilities. e.g. You have to stay at the 179 to use that super nice pool. Day pass is $45/person. Last year we could bounce around. They tried to gaslight me saying that was not the case last year. And finally, the food and especially the drinks at the pool are insanely priced. Normal drink price is around $15; anything fancy or a double will start to add up quickly. Pro tip: take advantage of the 2x1 HH. read more

I've stayed at Pinnacle Signature from right after it opened. It is a great location and at one point was best in class. Then the owners started building other condos across the street blocking views of some of the early buyers. I am no on my last ever stay at any Signature property. The upkeep on the original condo building is lacking and finishes are dated, while they still charge top money. I come down for Thanksgiving frequently and decided to stay in one of the penthouses. The WiFi barely works and the worst part is that the elevators are out of order, which is violation. So if you want to go to the 7th floor you had to walk and get sweaty by the time you get there. As others have stated, the staff on site doesn't care. Plenty of newer and better options in PV now. read more

Construction. Construction. And there is NO specific warning or heads-up about the noise that you will wake up to at 8am and experience that through-out the rest of the day. And that noise goes on until past 6pm. Your website vaguely mentioned about noise from the construction, which was strategjcally placed somewhere NO ONE would ever read or notice before booking a room. Well here's that heads-up to other customers! The receptionist gave us:"oh, we are sorry about this experience, and we understand, but we can't really do anything about the noise because this is not our construction. Maybe we can change that next time you stay with us?" Well - a heads up would be nice; specific disclaimers on your website about on-going noise and construction and not just "Puerto Vallarta is growing and is continuing to expand..."; verbal communication about the noise upon check-in; and placing your guests on another side of the building where noise would not be as bad. Perhaps an offer to remediate the bad experience would be a reason for us to come back. But that would be very unlikely. They responded to my review on another website was that we let them know our discontent on checkout and it was too late, that we should have let them know after the first night. Here's my rebuttal: How about you never should have put us in that room in the first place, as you said that you would place your guests as far away as possible from the construction noise? How about offering to alleviate our discontent at the end of the stay instead of offering us a possible discount if we come back? You made NO effort at all to resolve that discontentment. So DO NOT STAY here while construction is going on, unless you want to enjoy your vacation with machinery noise and loud hammering and banging at 8am in the morning. read more

Pinnacle Resorts - Vacation Rentals Near Me - Puerto Vallarta, JAL

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This might not be a conventional hotel. More like a time share appartment setting. But it has a lobby, a pool (infinity!), a bar, a gym. Just no restaurant or possibility to get food/breakfast. I booked this as part of an expedia package. Flight, rental car and hotel for part of our stay. I didn't have super high hopes, mainly booked because of the private jacuzzi on the balcony, but man was I in for a surprise. What a wonderful place to stay! We stepped into the condo-like setting (two bedrooms and two bathrooms, open kitchen and living area, huge balcony with outdoor bbq and jacuzzi just for us two love birds!) and were immediately blown away. During late September, since the weather is usually not very good, the place was not super crowded. We hardly saw any people in the hall. But man did they get out of the wood work at happy hour. The guys at the bar downstairs were hard at work! 2 for 1 cocktails for 100 Mexican Dollars. Yes, please! The staff was friendly, housekeeping was OK, checking in and out was a breeze. We even had a parking spot in the garage for our rental. What I loved most of all was the little man-operated elevator that brought you down from hotel level to beach level in a few seconds. The operators were always so nice and had great tips for restaurants and interesting stories to tell. read more

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I booked a room for 4 nights and had to leave a day earlier due to a medical emergency. I thought perhaps the staff would understand and have some compassion and either credit my last night stay, or offer me an incentive to come back another time with some form of a coupon or hotel credit. Nope. Nothing. Nada. No credit at all and no understanding. Just no, we won't offer you a room credit. This is my opinion, but a missed opportunity. I've stayed at the Pinnacle 3 times (220 twice and 179 once). The next time I come to PV will not include a stay at the Pinnacle. There are many choices and they made their decision and this will be mine. P.s. the rooms at 220 are outdated and old motif. Time to update your rooms and regrout your shower, and secure the shower handle that falls off every time you touch it. Out with the old (Pinnacle) and in with the many other new hotels nearly. Later Pinnacle! read more

I had to cancel my trip to PV after getting Covid and while I understand the cancellation policy I asked if i could get a credit for a stay in the future - they coldly said no. I stay at this property 3-4 times a year so the response was even more disappointing. Please keep this in mind when booking here as when they have your money and can't make it for any reason you're out of luck. This type of policy will just make people go even when sick rather than loose their hotel money. read more

The words "Pinnacle" and "Resort" are truly redefined if you're using it to describe this place. I've seen hostels and county jails more clean and accommodating! We recently stayed here after they held our money ransom and refused to refund or reschedule our stay due to COVID. Considering the occupancy here, I now get why they did it...they're starving to death! That was the first red flag. Secondly, there are 3 properties. The one I'm reviewing is 180 and it IS THE WORST of the 3 from what we observed. There is no roof top pool, it's on the ground floor and sits in the shade, don't be fooled by their beautiful pics of the other two properties that actually do have roof top pools claiming 180 has it, it doesn't! When we checked in they informed us if we wanted to visit either of the neighboring properties we'd have to pay $10 a person to event sit and drink or eat there. 179, their neighboring property charged $20 a person and treated us like we were homeless for being there, can't even make this up! Now on to the room; we stayed in what was dubbed as the "Andrew Christian Suite" with a hot tub. If Andrew saw this place, he'd sue them for trademark violations. We were giving these cute little tote bags with expired coupon cards, a charcoal mask and a bottle of their finest wine which was just vinegar! The place was small, they use fish lens photos to make the place look more appealing then it is and the photos don't necessarily represent the actual room. If you've ever wanted to experience waterborne disease, their hot tub is primed for Dysentery, Typhoid fever, Cholera, Schistosomiasis the list goes on! The hot tub was riddled with mold, the maintenance guys came in, scrubbed a bit then gave up and left. You'd be better off soaking in toilet water! But wait, there's more! Housekeeping uses each units washer and dryer to do the linen and towels. Soooo if you want housekeeping, don't plan to do your laundry since it will be tied up all day doing YOUR towels and YOUR linens...maybe just do them yourself?? Last and final thing, don't do their onsite COVID test for $200 USD, you can find clinics around town for $25-$35 USD. This place is a joke and anyone rating it above two stars hasn't traveled or likely lives in slum housing. read more

Pinnacle Resorts - Free of charge, come experience waterborne pathogens! - Vacation Rentals Near Me - Puerto Vallarta, JAL

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This is the worst hotel experience I have ever had and working for an airline I'll be sure to tell everyone to stay clear of this place. We booked our hotel a month ago and as soon as the new USA restrictions needing a Covid test to return to the states came out we called to cancel our reservation. They refused us a refund stating we were past their cut off time. We explained the new restrictions and they said sorry no refund and refused to cancel the reservation. Stay away from this hotel group as their customer service sucks. During a pandemic rules change all the time. No empathy at all just hungry to keep our money! Update: They offer us a credit to the end of March this is not enough time for us to get vacation time. Why not offer at least 6-12 months credit. Then you're taking cate of their customers. read more

This is my third visit to Pinnacle 180 and I absolutely love it! The ocean front view rooms are the best, the pool staff (Eddie, Danny, Mario) are so attentive and worked so hard to accommodate everyone's needs in my party. This visit I enjoyed two Services at the Spa with Sandra. Highly recommended enjoying a spa treatment. If your looking for the best views to Enjoy your morning coffee, sunsets, and just a relaxing time stay in 606. We truly enjoyed that we didn't hear the construction noise or street traffic. Its peaceful. read more

Pinnacle Resorts - Vacation Rentals Near Me - Puerto Vallarta, JAL

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Absolutely horrible experience. The staff was uninviting. They constantly hounded us for the tab and never left space to relax. The drinks and food are overpriced and underwhelming. The worst part was at the end they added $800 to my bar tab. They make you sing tabs through your stay then pay at the end, which I thought was strange. Until I went to check out and there were 3 tabs that clearly did not have my signature. I protested the charges but they sat and argued with me and told me I was to drunk to remember them. I only drank and the bar a couple of times before going out. So, not only did they steal from me they also insulted me at the same time. My friends had similar issues including not getting their deposit back. The resort stated they stole two towels and a top sheet. The deposit is $500. They are criminals at best. Do not recommend. read more

Had 2 great stays here in the past. At the 220 and 179 property. We came this week, having booked an ocean view room at the 179 and got a peekapoo view of the ocean. Not very happy and will not stay here again.Love PV but feel let down on this visit. read more

This was my first time staying at Pinnacle 220. I went with a group of friends and stayed in a three-bedroom, unit 501. I loved the unit because of the wrap around balcony, marina view, and being up so high. The building offers all the common amenities that you would expect from home. The staff at the pool was unbelievable and went out of their way to make sure that I was always on vacation with a beverage in my hand. Happy hour starts at 4 PM which is earlier than other places and a huge benefit. The sunsets from the rooftop were stunning. I'll definitely visit Pinnacle 220 again ! read more

Jan-Feb 2018 visit... This is a beautiful place and most of the staff are wonderful and helpful but... MUCH has changed since our visit in 2017. Before you decide to stay at Pinnacle PV, pay close attention to the stricker Guest Policies strictly enforced by the management company. Wristbands are also now required for every guest staying on the property. Parties are not allowed anywhere on the property. The number of visitors is limited depending on number of rooms rented and visitors must leave an ID at the front desk, they may not use the pool or gym and must leave the property by 11pm. You are no longer allowed to bring your own alcoholic beverages to the pool area as you were in past years and their drink prices are priced more in line with US resorts. read more

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Pinnacle 220 is great. They staff is friendly and helpful. The rooms are great, (although our bed was extremely uncomfortable -- it felt as though the bed frame was broken and creaked with every movement throughout the night). It's a prime location, though, and great for the price read more

Perfect place for a 89 year old hermit. They bounce rudely your guests from the pool, then will almost arrest you. Our friends rented for 4, two left midweek and they figured we could come... At 53 I got bounced "no you, get out!" Our friends who rented are ashamed and promised never to set foot here. The problem when Condo Boards get too powerful. read more

Pinnacle Resorts - Image of Alamar after getting kicked out of Pinnacle! - Vacation Rentals Near Me - Puerto Vallarta, JAL

This place looks beautiful from the website. That is about it. I visited with friends over the holidays. Pro: excellent housekeeping! Concierge. Nearby beach. The town. Cons: incredibly loud, not helpful front desk staff nor management, the worst bedding (I developed a rash. Waiting to see if it is bedbugs.), grocery service not as promised, I can go on. Avoid like the plague. read more

Massive loud construction site directly across the street from this condo/hotel. Unfortunately this was not disclosed prior to our booking and we arrived to a welcome band of jackhammers. When we attempted to resolve the problem by requesting a different room we were shown a different floor facing the construction noise and asked to pay an additional $75 USD. They never got it that noise was a problem for us and the staffs indifference only made the problem worse. There is a ton of construction all over Puerto Vallarta. The issue with Pinnacles was their bait and switch advertising tactic in renting practices. Avoid this place and enjoy PV! read more

First time in PR search all Cee trip advisor this place ranked 12 at the time . It's the location i wanted to be in and i read reviews about the pent house and the lounge (the bar down stairs) great bar tenders and staff very friendly snd great drinks and happy hour specials.. locals drop in and are very nice . The bar tenders are helpful and give great advice about where to eat and drink . Simon ,Gabrielle,Jose Acd David are nice . We chose a pent house in 180 much better place and view .. it does feel very safe with the guards and keyless entry .. no food at the hotel but food is steps away and great ! The place is very clean and peaceful and two blocks to the beach . I can't wait to return i want to try to stay for a week next time read more

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I stayed at Pinnacle 220 for spring break, and it was the best decision ever. The townhouses are the way to go. They don't have the great views like the rooms on the higher floors, but they're just so beautiful. The rooms are all fully equipped with utensils and even Tupperware! They're basically fancy apartments you could move into for a long time. The infinity pool is a huge plus and half price happy hour drinks at the pool bar seals the deal. It's so close to everything - the beach, great street food, restaurants, bars, everything! Would definitely recommend. read more

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We enjoyed the staff at the pool and that's about it. If you order anything at their restaurant or bar be prepared to pay the same or MORE as you do back home. A few drinks in the pool is more than a nights stay. Seems pretty crazy to me. Watch your receipts too. And If you Pay in advance like we did and then they change something about your stay, Good luck!! They emailed us two months after we booked and paid that they would be renovating their pool and it would be closed during our stay! And that we'd have to utilize another facility for that. The trip was for our honeymoon and this was not acceptable to us. But they would make NO ACCOMMODATIONS for us or changes. Never coming back. And after all that. They sent us an email saying, "we carefully reviewed our records and you did order that food" that we never got and didn't eat! And they're now accusing us of stealing two towels and a hair dryer. While we're on our honeymoon in Mexico we just decide to steal shit from this hotel and put them in our already overstuffed suitcases!! Ha ha ha. Fuck this place and these Pinche Putos!!! read more

I was looking forward to spending a week at Pinnacle 180. I have heard such great things about the resort. We selected the two bedroom jacuzzi suite with an ocean view. The pictures on-line were beautiful but the pictures used on their web-site are not current. There are two buildings in front of the unit, one under construction. The construction starts at 7am and goes to 7pm Mon-Fri and Sat 7am till noon. You can not utilize the outdoor space due to the construction noise. I spoke to the front desk agent and asked if I could be moved or a discount and was told no. It did not seem like they cared much. If you want an actual ocean view, a room that is quiet and peaceful, book somewhere else. read more

Pinnacle Resorts - Your ocean view from the room. - Vacation Rentals Near Me - Puerto Vallarta, JAL

Wonderful place to stay. We had a blast. The pool is amazing. Staff know who we were never once did they have to ask us for our room number. The condo was elegant. Housekeeping was on point. read more

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I am absolutely dissatisfied with my experience in this hotel. We were harassed by staff during our stay and found it very suspect that we were singled out and questioned MULTIPLE TIMES at the pool as to whether we were guests or not (even with wrist bands!). Was it because we were the only non-Anglo guests at the pool at the time? I can only speculate. In any case, I didn't see anyone else as frequently questioned as us. We were not bothersome, loud, or disrespectful. It was EMBARRASSING! One of people staying in our suite arrived later than the rest of us but we registered his name at check in. Upon his arrival name he was never given a wrist band. We were at the pool and hotel didn't see his wristband . They made a call downstairs to the lobby and Even after hotel staff confirmed that he was registered they made him get out of the pool to get a wrist band-- after verifying who he was!!! I have never stayed at a hotel lacking BASIC hospitality as I have at Pinnacle. Odd rules, time schedules, guest restrictions made this feel less like a welcoming resort but more like place constant interrogation. Also called the front desk to let them know we had no iron. I got attitude and a sigh from the person on the other line and was questioned a couple of times whether i looked hard enough in our suite! I will never recommend this place to anyone much less will ever stay here again. steer clear of this place if you're looking for a welcoming and carefree experience . read more

Wow... this has been bitter sweet, my sister and i booked this hotel to have a horrible time. If you want to get stolen from....stay here

I first stayed here in July last year and had a great time. I came back in January and it was a completely different experience. I stayed across the street in 179. This time, I stayed at 180. And I am so sorry that I chose this place. From check-in to the moment that I wrote this review, guest services lacked any sort of passion. There is no "sazon." Everyone has seemed disinterested in a positive guest experience. There is a ton of staff and they just seem plod along doing as little work as possible. I stepped out of the taxi yesterday afternoon with my family. My driver had to remove all of my bags from the trunk. Meanwhile, the overweight bellhop was watching us and yapping with his other two buddies, I had to ask him for "el botones" before he cared to stop the conversation. I booked through Expedia. Apparently, that means if you book and pay for a certain type of room, the management here will not give you the room shown on the Expedia website. In my case, I paid for a room with an ocean view. Instead, I got a view of the pool across the street at 179 with a lot of fat tourists wearing inappropriate speedos and construction. Because there is an ocean somewhere behind the pool view of the 179, management will try and scam you into thinking that it's an ocean view. Basically, it's a stretch as evidenced by the pictures attached. They try to upsell for $1k another room that would have basically been what I had originally paid for. I said no. Expedia tried their best. First, they got some lady named Clara in Reservations to promise to change the room out free of charge on Monday. Second, Clara in Reservations suddenly changed her mind and said no. So, Expedia tried to find me another hotel to stay with the promised room. They agreed that Pinnacles had pulled a bait and switch with the construction view room versus the ocean view. They committed to an email that clearly states that Pinnacles isn't honoring the reservation. After an hour on the phone trying to find another hotel, we gave up. It's high season and it's impossible to find a two-bedroom suite in the immediate area. Makes sense since I booked this trip 6 months ago. Expedia and I finally agreed on future coupon deductions to settle us through this mess. Hours later, Pinnacles reaches out again after displaying further bipolar behavior. They offered to move me to another property down the street for $300 more. I said no and told them how disappointed I was with the customer experience. You have 5 people working the front desk and no one appears to be helping the guests. When I tried to speak to someone about 1) how mildewy the room was and 2) how it was of a construction site instead of an ocean view-suddenly, I had two women physically talking at me like we were in a high school debate set up or an MLM scheme. When you ask a bellhop where to get beach towels, he tells you to get them yourself from the front desk. That is how low energy and depressed these employees are. Overall, there is no passion here for guest experience. Instead, every encounter with staff is an opportunity to upsell you or just simply let you down. Back home, these types of personalities usually end up working for the DMV. Here in Mexico, they seem to congregate as employees in wannabe chic hotels that have lost their social standing as quickly as Ghislane Maxwell. read more

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We stayed there from 7/23/22 thru 7/29/22, the staff was good. The rooms were great, the AC was cold at night for sleeping, the security was good. It is 2 blocks downhill to the beach but there is a lift for part of it. The room was cleaned daily with plenty of towels. The roof pool was nice with good view. The price was good under 200 a night, we had 2 rooms. I would recommend this place to anyone. read more

Pinnacle Resorts - Vacation Rentals Near Me - Puerto Vallarta, JAL

Stayed here in 2016 at the first pinnacle and it was great. Now, just terrible. Way too many unnecessary rules like no visitors after 10. Stayed at the newer one this time and every day my friends and I were asked our room number and names at the roof pool (even with a wrist band). We booked one of their more expensive town houses but was treated like a trespassers at the pool. Me and my friends definitely felt targeted. **The cleaning lady comes in (even when there is a do not disturb sign on the door) to place a card on the table that says "you have the sign up that says do not disturb so we didn't clean". I just don't get that at all. I won't be staying at this establishment again and will discourage anyone I know from it as well. read more

Pinnacle Resorts - Vacation Rentals Near Me - Puerto Vallarta, JAL