It is a waste of my time to have to write this review but I don't want folks to be taken advantage of by this company so I feel that is is necessary. The people in charge of running the Marble Falls Pinnacle Propane Branch (or Central TX division) are the shadiest people that I've ever encountered in this industry. The rest of the reviews I've read also reflect this it appears but here's the latest in the saga of a company that is about as trustworthy as your local drug cartel... We were on a program with Pinnacle Propane where they're 'supposed to fill our tank regularly when it's low' and we're 'supposed to get a discount for using that service'. We've got an Airbnb on Lake Travis that was stranded without heat in the middle of a cold night with guests complaining / asking for a refund which we had to oblige. That is screw up #1, letting the tank go empty when the sole purpose of the program is to keep that from happening.. We were told on the phone by a supervisor that we would get a $0.50/gal discount on that cost of that fill in addition to a refund of $389 which we had to give our guests as a refund with was a nice gesture AT THE TIME. This ended up being an empty promise. We paid $703 thirty days prior for a fill so you'd think that this time around with a +-%20 rate discount and $389 rebate that this month's total would be less than $703 right? WRONG, because they kicked up the per gallon price majorly to give us the "discount". They actually charged us $220 more for this fill than the previous month and then basically told us that they never actually said they were getting a discount. Our $0.50/gal rate + discount of $389 was actually $220 more than it was the previous month. The gal on the phone smugly defended this as well. $2.70 per gallon is not a good price for propane especially when AmeriGas at the exact same time in the exact same area charges $1.87 per gallon (and that's not even their first fill bonus price). I would strongly recommend that anyone in this vicinity of Marble Falls or Lago Vista does not use this company. There are plenty of other options available. Several managerial employees need to be fired at Pinnacle Propane in Marble Falls, we talked to about half the office this afternoon and were extremely unimpressed with everyone we spoke with. I would give names but they did not even give us any of their names on purpose when I mentioned the possibility of writing a review. Hopefully a regional at Pinnacle is reading this. This is not how to do business. read more
