My provider sent a CGM order into this company. I spoke to them on 12/6 and verified they had the order and what they needed to proceed. I was advised they were sending it for pre-auth from my insurance company. I called again on 12/14 to check the status and was told they needed the order. I advised I confirmed they had what they needed on 12/6 and they were supposed to proceed getting pre-auth at that time. I was told that they would now send it for pre-auth. I req'd to speak to a supervisor as this is not acceptable. They had over a week to have this done. She apologized and advised they would ship them out expedited delivery due to the confusion. I received a text on 12/27 requesting I call them. I called on 12/28 and spoke to someone 3 times. I was advised the pre-auth was obtained and the order would be shipped. I reminded them about the expedited shipping the supervisor promised. They checked their records and confirmed it was there for overnight shipping. Having still not received order on 1/4/24, I again called. I was again told they were waiting for pre-auth. I advised them that I was told on 12/28, pre-auth was approved and they were shipping the order. I had already paid my portion and the payment had cleared my bank. I had to speak to another department, go over the same story again, only to be told it had not yet shipped. When we started this process, I had told them that if this order was not processed before 12/31, I would not be purchasing the CGM's due to deductible and OOP restarting. I again spoke to a supervisor who again apologized and had no idea why the order had not continued to process. She is sending it out now with expedited shipment and I should receive them 1/6/24. I again advised that if this has not billed through the insurance company before 1/1/24, I would not purchase them and if there was an error made on their end, I will not pay any additional amount over what I have already paid for this first shipment. She advised they can "back bill" the order and if I have problems, call her back. She provided her name. I once again advised that I will not fight with them or the insurance company over a bill if that occurs as I have made it perfectly clear since 12/6/23 that I did not authorize purchase if not completed before 12/31/23. She assures me it was there companies fault and if fighting was necessary, she would do that for me. We will see. read more