The customer service here is awesome. They exceed all expectations. The hotel was very clean and smells faintly of maple syrup The pricing is not cheap, but it's worth every penny. In my opinion. The views are incredible in this hotel is all about quality. read more

Pinnacle Hotel Harbourfront - The outside of the building - Hotels Near Me - Vancouver, British Columbia

Booked thru orbitz + got 20% off coupon for the restaurant + got 2x $15 vouchers for lunch + pool and fitness area is great. Staff can extend our key to use the facility after we checked out Negatives - NO microwave in room or lobby - need to pay for parking $39 per night - TV only has pay per view ($25 even for old movies); no Netflix, YouTube etc access read more

Girls bday celebration! Well the idea was to have a quick one night with my girls to experience downtown which we don't get too often enough and take in the scenes. The pinnacle is a go to for comfort and service so on a Thursday night we booked off work on time for a change and headed down to the city. Really we couldn't have planned the timing better. We arrived at 4:30 pm enough time to settle in, change and take an uber to Gastown, now that is another review. Had a free drink at the bar before we left, great Appies and the drinks were what we needed. I realized when we got back later that night that I forgot my toothbrush and toothpaste so called the front desk to ask for some. They sipped r they would be right up but never came, a bit of a let down really. I called again in the morning and they didn't let me know this time that they left it on the door, no knock, I waited I while. I have heard from others and read a few reviews about the housekeeping service and lack of attention. Anyway, the hot tub was nice the room was clean and comfy. Overall a good stay, we will probably go back hopefully I won't forget any essentials next time. read more

Pinnacle Hotel Harbourfront - Rain can't dampen our happy. - Hotels Near Me - Vancouver, British Columbia

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I booked through delta vacations. At check on i had $15 off lunch and 20% of dinner. Great perk. All staff were extremely hospitable. Especially Max at the bar. He gave me tips on where to go around Vamcouver. My only complaint was that the jets in the jacuzzi weren't working. I was looking forward to it after a long day. Hotel conveniently located walking distance to cnanada place. I recommend to buy the hop on bus tour. There is a stop in front of the hotel. read more

Pinnacle Hotel Harbourfront - Hotels Near Me - Vancouver, British Columbia

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We came for a weekend trip as we had stayed here many years prior. The hotel is dated, but in a good location and clean. Parking is an additional charge and a little tricky as there is a part of the parking garage that exits through a commercial building that locks you out on weekends. When parking keep a lookout for hotel marked portions. The employees were friendly and responsive. The front desk associate checked us in speedily, but didn't explain the hold charge amount well. Regardless, they provided us everything we needed and service with kindness and a smile. The room we received was a corner room behind the elevator which was loud and made noises at night which were extremely disruptive. The bathroom was also dated and the bathroom door didn't lock. We notified the hotel of this upon departure so hopefully they fixed this. The location was very convenient and walkable to the water, downtown and many different restaurants. The rates were about average at $200-$300 a night. Overall, a dated but nice hotel with convenient access and good service, but beware the corner room! read more

We stay here everytime we come to Vancouver. The location is perfect and a close walk to everything. Rooms - these are clean and nice. Good views of the water or mountains from certain rooms. Safes are located in each room. Staff - everyone here is very friendly. Executive lounge - located on the 2nd floor, they serve breakfast, appetizers around dinner and have alcohol. Snacks are available all day of chips, gummies and chocolate bars. Nespresso machines with 4 different flavor pumps make the coffee elite. There is a wide assortments of sparking water, juice and water bottles to grab on the go. read more

Pinnacle Hotel Harbourfront - Hotels Near Me - Vancouver, British Columbia

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For such an expensive hotel there the walls are very thin. The staff was super nice. Maybe it was just a bad night but we definitely lost sleep that night. The room was spartan and I was a little disappointed. read more

This might be one of the best hotels we've stayed at, especially considering the price we paid. Amazing amazing views, very comfy bed. They give big discounts on the bistro that's in the lobby. Super convenient location.. It was the most perfect way to spend our last night in Vancouver. read more

Pinnacle Hotel Harbourfront - View from the room - Hotels Near Me - Vancouver, British Columbia

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The lobby and common areas of the hotel are beautiful. The rooms are a bit outdated, but we found them clean and very well stocked. The employees were friendly as well. The location is incredible! I would stay here again. read more

On the plus side - this hotel's great location, their very good restaurant, and the great room we had with a Harbour view. Initially upon check-in they said we had a king bed instead of two queens. I had requested two beds at reservation since we were two friends traveling together. The very helpful front desk clerk switched it out and gave us an excellent room with a harbour view and two beds - thank you!) On the down side - being a fan of all things formal and beautiful, I was disappointed to see that the showcase brass staircase at entrance is not being kept up. A little brass polish and care would give a better first impression. Another downside was that no one answered the phone all weekend - no room service, housekeeping nor front desk. Very odd. Anyway, most everything else was lovely and we had an excellent stay in beautiful Vancouver. read more

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Yelp Review 2023 #246: After years of running and volunteering Lululemon Seawheeze Half Marathon, I've established Pinnacle Hotel as one of the best hotels I've stayed at. The location is absolutely fantastic as it's a short walk to the Convention Center where race packet pickup is at. The start line is also nearby. It's located in Downtown Vancouver next to the water so you can board your cruise ship. The Waterfront train station is also pretty close for getting to/ from the airport and other parts of the city. There are plenty of restaurants and businesses in this area. The staff are friendly and helpful from check in to checkout. I've never had a bad experience at this hotel. I normally get 2 free welcome drinks which I don't ever use since I don't drink. The rooms we've been in have been ample in size. My very first stay here, I had a great view of the harbor and I would watch seaplanes takeoff and land. Toiletries are provided. The flatscreen TV is small but does the job - I only need it so I can fall asleep at night. It's quiet. And when there's 3-4 of us, they put us in adjoining rooms and we can open the doors and turn our rooms into a suite. The room rates are competitive for the area. The hotel is a bit older and could probably use some revamping. read more

Pinnacle Hotel Harbourfront - After running a half marathon, a comfy bed is all I need - Hotels Near Me - Vancouver, British Columbia

Well, the hotel is nice, and the staff is nice. You can ask for as many bottles of water as you need. Bell service is really great with locking your luggage altogether. The rooms are nice, with a single serve coffee maker (pods included), and a mini fridge. There is also a safe, and bath robes. However, the beds are too small! They are definitely not queen sized. If there are only 2 people in the room, it's ok. But a family of 4 people...these beds are way too small. With the price per night, this is unacceptable. We could not sleep well at all. Maybe the hotel is older, and people were smaller in size back then? If I ever visit Vancouver again, I may try a different hotel. read more

Chose this hotel because it was close to the Princess Cruise Terminal and the price was fairly decent. If its you first time in Vancouver and don't plan to drive more than 30 mins away then I would skip the car rental because Pinnacle is close enough to downtown that you can walk, catch a bus, uber, lyft or taxi. I booked through hotels.com and one can choose free parking or free breakfast. Nonetheless we didn't have a car so we opted for breakfast which came to about $36 per person not including tip. The Breakfast buffet changed daily but offered the typical American Fare, eggs, sausage, bacon, fruits, grilled veggies, potatoes, pastries. We did get a city view room and it was quite beautiful, the gym was outdated but sufficient, indoor pool, on site restaurant and gift shop! Pet Friendly - One-time fee of $35 Thank you Richard - Check in Juan - Bellman Jagdish - Room Attendant Raju - Restaurant (Breakfast) read more

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I had a nice stay at the Pinnacle Hotel Harbourfront. I think the best perk of this hotel is its location near the Waterfront/Convention Center while also still being just a short walk to the Downtown Vancouver area. The staff were very kind here and helped me with an early check-in request as well. The gym and hot tub / pool area were especially great too. I do agree with some of the other reviewers that the hotel did appear a bit outdated for the price, especially when walking through the hotel room hallways, but I still had a pleasant stay. It seems there are a lot of gripes about the cost of parking and breakfast here too, but I did not need those services during my trip so I unfortunately can't comment. Definitely consider staying at the Pinnacle Hotel Harbourfront if in the area! read more

the elevators are fast but all the accommodations are for skinny people, the robes and towels are tiny, went to the pool and tried the robe, all my private parts were being shown to the world, didn't have any hotel food so can't say anything about it, would've been a two star but the staff were nice so it's a three LSS: don't go here if you're fatter and didn't bring your own stuff read more

The service is amazing. Everyone was so friendly and helpful. The shampoo/conditioner/soap they have smells really good. Little fridge in the room was convenient (a microwave would have been great, but the room didn't have one) We didn't go in the pool but we did go to the fitness center, which was nice. It was nice that the pool was inside. We were on the 18th floor (room 1813) and the view was incredible. We walked to Stanley park (maybe a mile away). Lots of things right around the hotel and the hotel was in a nice/safe area. read more

Pinnacle Hotel Harbourfront - The view from the 18th floor was beautiful - Hotels Near Me - Vancouver, British Columbia

From check in to check out this was a smooth stay. We had a lovely breakfast at the hotel. The signature breakfast had avo toast, with a poached egg and mini parfait. read more

We enjoyed our stay in Vancouver. We wish we had a view of the waterfront but still enjoyed the service, atmosphere and service.

Another stay at the Pinnacle Hotel. Not much has changed in the last year. Still the same outdated carpets and such but that is okay. Their quality of service is good and the rooms are clean and appropriately appointed. This time we brought our Golden Retriever Stella with us. We haven't traveled with a pet to a place like this and it's a bit of a challenge to get her outside from the 10th floor but we managed. There is an extra charge for a pet, of course but we knew that going in. We will probably stay here again. read more

Pinnacle Hotel Harbourfront - View from 1439 - Hotels Near Me - Vancouver, British Columbia

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This location is outdated, there are constantly taxis in the guest load and unload zone making it difficult to even get your bags in, not one staff member said hello when coming and going, and the one request we had while there was for silverware to be brought to our room and they wouldn't even do that. It's crazy that we had to pay a resort fee when I've had better service at motels. Also, please be aware that parking is difficult or unavailable for any taller vehicles. As we purchased our stay through a third party site, we were not notified. read more

Super saggy bed, tired dingy strippy carpet, ok amenities, but at least it was expensive and 6 blocks from the Canada line terminus. The bed was literally like sleeping in a hammock ... I almost didn't make it. Yikes - this hotel is in desperate need of a refresh, and the value for money simply isn't there. The staff were very professional, but yikes. read more

We stayed here for three nights after a cruise. People will say that you can walk from the cruise ship to the hotel, we're in our 60s and in pretty good health but when you have two large suitcases and two carry-ons, it's a bit of a trek. When you get off of the ship, they have a well oiled process of getting a taxi, it took no time and it cost us $5! The hotel was referred to us by friends and we were not disappointed, however, the price was a bit much but then again, you are at the waterfront and walkability is great! We splurged on a high rise, premium waterfront room and we were not disappointed! Some reviews stated that the hotel was getting tired, I beg to differ! We travel fairly frequently and we were impressed by all that it had to offer. Our room was huge! I'm a clean freak and the room was very clean. I won't walk barefoot in a room but in the morning I didn't put my socks on and by the time I went to shower, I was amazed that my feet were clean, that never happens! So I'm not sure about the tiredness of the hotel, I thought it was just fine. The bar & restaurant on site were great! Just remember, if you're coming from the states, it's much easier to just pay with a credit card for everything while in Canada because it automatically converts the Canada $$$ to USD, which at this point, is less than the CAD. It's a short walk to the beautiful waterfront walk! We rented electric bikes to ride thru the awesome Stanley Park, I highly recommend it, so may trails with one that leads to a waterfront trail. I would highly recommend this hotel. Some friends that we went with stayed in a standard, well known, small hotel several blocks away and that was quite the surprise for them, they were so disappointed. While we enjoyed hanging out in our room, they couldn't stand being in theirs. read more

Stayed here the night before a cruise. I realize it's downtown prices near a tourist destination. But seems way overpriced for a tight room with outdated and tired appointments. No ventilation for shower, so that adds to the mustiness. The room was clean and sheets tightly fitted. Decent pillows. No noisy AC unit. Definitely as for a room on the harbor side! The lobby ambiance was ok. Nothing grand. (We also had dinner at the restaurant downstairs. Pricey for sandwiches but the chicken sandwich was really good and the fries were excellent. The flatbread pizza was forgettable. Grilled cheese was delicious.) read more

Pinnacle Hotel Harbourfront - View from 6th floor - Hotels Near Me - Vancouver, British Columbia

Nice hotel but even better was the staff! Alex (front desk) did an amazing job and made the experience a thousand times better. She was awesome!!!! read more

Hotel is a bit dated. However, the staff is very friendly and helpful. Our cold water wasn't working in our sink and the fixed it without us even reporting it. I guess housekeeping took care of it. Close to cruise docks. read more

This hotel is very nice! The staff is amazing!!! BUT.... This weekend a cheer competition was in town and every time we tried to use the pool/hot tub we were unable because ALL of the girls where in the pool doing pyramid stunts and flipping each other making it UNSAFE AND where we couldn't enjoy BOTH pool and hot tub!! I feel it's unfair to the guests to be inconvenienced because of all of the cheerleaders. There wasn't one parent in the area supervising which is not hotel's responsibility, but nevertheless a safety issue. read more

I really enjoyed staying here. Our room got upgraded upon check in to a WATERFRONT view and it was gorgeous! Thank you Andrew at the front desk. Floor 16 provides a great view and the enclosed balcony was a fun addition. You can open the actual window on the balcony to get some fresh air. Side note, the fries at the restaurant are amazing! Highly recommend!! The sandwich was ok but the French fries made up for it lol Convenient location to all the things and just two block away from the SkyTrain. See you again Pinnacle read more

Pinnacle Hotel Harbourfront - Hotels Near Me - Vancouver, British Columbia

I ordered a pizza and the cheese pulp was legitimately great. tasted well made. great ambience and good service read more

Pinnacle Hotel Harbourfront - Pizza - Hotels Near Me - Vancouver, British Columbia

Our first time in Vancouver and we loved staying at the Pinnacle. We also got a partial view of the harbor from the 10th floor which was nice. The room was a little bit outdated but it was clean and felt comfortable. Also the shower had amazing water pressure. It was walking distance to a lot of things like the harbor and restaurants. The parking lot was also right under the hotel and some of the elevators go directly to the parking which was nice instead of switching elevators at the lobby. The staff were friendly and welcoming. I enjoyed my stay here and would recommend staying here! read more

Pinnacle Hotel Harbourfront - View from our room on the 10th floor - Hotels Near Me - Vancouver, British Columbia

We enjoyed our it stay in a harborfront room where we could watch harbor planes take off every 20 minutes. The room was clean and cozy. read more

Pinnacle Hotel Harbourfront - Hotels Near Me - Vancouver, British Columbia

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It's in a nice area. The room is a little outdated though. The beds creek too much. The curtains need to be stronger blackout. If you stay on the water view site you will get the sun reflection even through the blackout curtains. For the price that the rooms are they should try and adding some new mattresses and they should cover the wholes in the walls as well as in the restrooms. read more

Had the unfortunate situation where the housekeeper accessed your room without knocking so she saw you buck naked. Mind you this is just after checking in the room when one would expect no one will be coming in to do any cleaning. Apparently she mistook the room for another that she was cleaning. Still made the whole stay at this hotel awkward. read more

When we opened the door of the women's washroom, the male janitor was standing inside with the cleaning tools staring at us. We were shocked to see a male janitor inside a women's washroom. Then the male janitor looked at us as if we were bothering him and he left without apologizing. The hotel should have a warning sign outside the washroom so others would not go in. Also, we were startling to see there was a woman still using the washroom inside. The hotel should make sure there is no one using the washroom before they have the janitor cleaning the washroom especially when the janitor is opposite sex. read more

A tip from a seasoned cruiser advised us to arrive a day or two early prior to embarking on our cruise to relax and unwind from our flight. Best advice ever because I booked a room for me and Dan three days prior to sailing and it was with Pinnacle Hotel Harbourfront. We arrived early in the morning, which our front desk person, Richard shared check-in time wouldn't be until three BUT if a room opened up early, he would contact me. He also shared while we wait, we could eat breakfast at their bistro and would give us a fitness center pass (since we didn't have our room yet). He also assured us that they would store our luggage until then. After we ate breakfast and toured the fitness facility, we went back down to the front desk area to inquire about nearby stores and activities. As we sat down in the lobby area to research the maps, Richard came up to us with our ROOM KEY. If we wanted to hug him because we were actually tired from our flight but I didn't want him to feel like we were strong arming him for a room. He was so nice and said they also gave us a complimentary upgrade with a room that overlooked the Harbour! As I'm writing this, they are down to one working elevator and I'm hoping for the best because they were trying to make the best of the situation as the guests wait by passing out water and juice as we waited in line to get on the elevator. We check out tomorrow but I had to write this review because the customer service has been stellar. Service: Professional, friendly and accommodating Price: Reasonable (keep a watch on deals or price drops) Rooms: Clean and roomy! Amenities: Free WiFi, fitness center, car rental on site and more Recommend: Highly NOTE: If you're going on a cruise, it's a street away from the ship terminal to where you can wheel your own luggage (IF you're only bringing one luggage + personal) read more

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First impressions, the place looked ok. Then as I progressed to the room the impression was meh, which the room seconded. For around the same price and less there are better options. Like a motel in a highrise... Not the best. Staff was great and location is great but as said above, there are better options. read more

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We had an average two-night stay here during our first visit to Vancouver. The check-in was easy and quick. The room was nice and tidy. However, the parking was $38 per night after tax which I think is steep but having it was convenient. The hot tub was out of service which we were looking forward to using so that was a big disappointment. The hotel is close to many restaurants, landmarks such as Canada Place, and waterfront viewpoints which we explored just by walking. The other tourist spots such as Stanley Park, Capilano suspension bridge, and Granville island market are all a short drive from here. read more

Great waterfront view and downtown location. Just a few walking minutes to the convention center. However, the room was obviously not dusted and vacuumed. No food room service, you need to pick up your own food at the restaurant then leave a tip. No vending machines available. The ice machines available on certain floors only. read more

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I have stayed here on a number of times. It's a nice hotel, in a good Coal Harbour location, with really great views, when you stay on the harbour side. Staff are usually great. Many times, when available, they will give you a complimentary upgrade. They have a nice pool and hot tub in the fitness centre. The pool is one of the deeper ones I've seen in the city, which is great. It used to be open 24/7 but not any longer unfortunately, I really enjoyed that. Now it's open until 1130. What could be improved on, is the decor ( see acid flashback rugs and orange chaise lounges ) Head office, one word - UPDATE!! It also would be great if they had plug ins for phone charging beside the bed. Even better, if they had USB ports. What they do have instead, is clock radios with iPhone 4 chargers on top. Again -please UPDATE!! They do have iPads in the lobby to use, as well as iPhone chargers. This time they aren't iPhone 4 thank goodness !! I hate to complain, but another annoying thing about this hotel are the elevators. Some don't work, and the ones that do, tend to stop on random floors for no reason. You can usually get this hotel for a good rate on both Hotwire and Priceline. Giving it a 3.5 read more

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Yes, the lobby and rooms are dated. If you're in your room and you hear what sounds like an intense game of curling, those would be the elevators. The kind staff found me another room that solved that problem. The breakfast menu is overpriced and the choices average. I didn't care. I stayed here for the views -- they are spectacular -- and the time in my room was spent looking out of my room. Coal Harbor is fascinating to watch from sunrise to sunset. The sun, the clouds, and even the grey gloom change the appearance of Grouse Mountain every few minutes. The sea planes taking off and landing every few minutes, the boats gently going back and forth, and the lights turning on and off in the adjacent condos make this must-see TV (without the TV). read more

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**Avoid the Pinnacle Hotel Harbor Front at all costs!** I recently stayed at the Pinnacle Hotel Harbor Front in Vancouver for two nights, Friday and Saturday, and it was a complete disappointment from start to finish. I booked two nights at "Premium Room, 1 King Bed (Harbor View)" for a whopping $890, including an outrageous $30 per night for parking. Let me tell you, there was nothing premium about this experience. First off, the room was a disaster. Despite the promise of a beautiful harbor view, the only thing worth looking at was outside the window. Inside, the room was worn and tattered, with ancient curtains that were more yellow than white. As if that wasn't bad enough, I found someone's razor left in the bathroom tube area. Talk about disgusting! But wait, it gets worse. On the second night of my stay, an alarm went off at 2 am, jolting me and every other guest awake. We were instructed to evacuate the building, trekking down 12 flights of stairs in the middle of the night like a scene out of a horror movie. And what was the cause of this chaos? Just a glitch in their alarm system. No apology, no explanation, nothing. Thanks for the ruined night's sleep, Pinnacle Hotel. Oh, but it doesn't end there. I had booked a package deal through their website that was supposed to include dining passes or coupon of sorts, but surprise, surprise, they conveniently forgot to give them to me. When I complained about the false alarms and the lack of dining passes at checkout, all I got was a measly $25 dining coupon that I couldn't even use because we had to leave before we could use the coupon. And just when I thought it couldn't get any worse, I tried to leave the underground parking lot using my prepaid pass, only to be told I owed over $58 due to some glitch in their system. I couldn't pay at the station, and despite repeatedly pressing the microphone button for help, no one responded. We were trapped, blocking other guests from leaving, until my wife had to manually lift the gate to free our car. Save yourself the headache and stay far away from the Pinnacle Hotel Harbor Front. It's overpriced, rundown, and the epitome of incompetence. read more