We have been waiting 5 months for our windows to get done. The installer said he would be back Monday well Monday never came. When you call they want to act like you did them a disservice. Today I told the lady I would remove them and bring them to her she hung up on me . Funny that .. I'm contacting a lawyer I have been very patient and understanding 20 grand yeah why am I still waiting. Some windows won't even lock or open correctly. We are done ! read more

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Roof replacement. Very professional. Respectful of my property. They arrived at 7:30 am and completed the job by 4pm. Roof looks fantastic. read more

I have not used your company, yet. I just want to tell you how much I enjoy Your TV ad with the little girl. I usually hate commercials and I turn the sound off when they interrupt what I am watching. Love the Little girl! Can't forget your company name! read more

DO NOT waste your money with this company. I contracted with them last APRIL to install 10 basic replacement windows on my 1969 home. Cost me $10,000.00. They told me it would only take about 4 weeks to get my windows in and installed. 10 weeks later, and two phone calls from me to find out what the hold up was, they installed my windows. One window was messed up so it had to be reordered. Well, here it is, DECEMBER, and my window still isn't in. I have called multiple times and every time they have an excuse as to why they haven't installed it. Last time I spoke with them was November 19th. The man told me that my window had "just arrived that day" and that they would install in asap. Well, here we are and still no window. No phone call. No nothing. Take your hard earned cash elsewhere. read more

I am so excited about the new appearance of my home. The windows looks amazing! The transformation is great!! I can see clearer outside now! I am so thankful for the team that did the work. They were very polite and they cleaned as they worked. I recommend you all to look into the services Pinnacle provides. read more

Everything was spot on from the appointment setting to the demonstration. Great products represented by professionals.

I left one review and I will leave another one. After putting my review on here I got a call from the manager of the department my complaint was about. He wanted to clarify some of the things I "misunderstood". The conversation didn't go well. It is not professional to call a customer because your feelings are hurt. When my husband tried to call him back his calls went straight to voicemail. He refused to talk to him. He claimed my husband never answers his phone while he's at work. When in fact my husband has text the person who called me several times and has received 0 responses. This is including are last interactions with pinnacle. When my husband called someone else over this gentlemen it was clear the 2 had spoken and the person my husband spoke to defended his fellow worker and made it sound like it was me who escalated the issues. The only resolution for the matter we were offered is we signed a contract so we don't have a choice but to except the windows or pay for half of them and get nothing and there's nothing we can do about it. My husband was quoted the contract directly where it states this. Pinnacle only got my business a second time because their salesman made it sound like they've improved. I see no improvement. There is no accountability, no control, no professionalism. I would recommend to anyone to shop around, do research, and understand all of these windows come from the same place so be thorough. Fool me once shame on you fool me twice well, I guess I'm the fool. read more

This company! uses false advertisement to get business . They advertise online its like get windows on a government grant program you know you've seen them. There are legitimate grants programs, however, so I don't know why the government doesn't use a way for us to get there a little easier that's why we have all the scamming and fraud, than they contact you only after you find out that they have nothing to do with these government programs because the site that you filled out didn't say it at the beginning it said at the very end, then these people start calling you when you're talking to them and ask, they act like they have nothing or no knowledge of this saying they have nothing to do with this by the way. Just saying they wouldn't of got the phone to call if they had nothing to do with this ad. so let me clarify that business is sign up for reference points. Obviously this was one of them. How sleazy can that be? They should be checking on these things to make sure they're legit, so they're part of it if they have not done this. I was looking into government grants an ad came up online. I was curious so I filled it out once you're done filling it out however, you get this message saying they have nothing to do with government grants isn't that interesting? Then they start calling & texting they want to claim they have nothing to do with this advertisement once again, why would they call me if they have nothing to do with that because that's the only place I went to than, I get a message with personal information about me, making it like a letter to me like they knew me, how insulting is that these people are nothing but slime in my opinion some people get sucked into this being vulnerable to their tactic tactics. Please consider all this if you're going to do business with them I'm sure some people have been happy with them just like any company out there, but in my opinion, this is the lowest line of slime and disgusting business practices just telling you heads up. Even if I got a good reference from somebody saying they did a good job at this point I would not use them because of their tactics. The one woman said they've been in business for 40 years. Well I have to say how many other people have been disappointed over those years how he's found their commercials to be cute and funny however, my opinion has changed I find them to be nothing, but dishonest, just trusting, and I would not do business with a company like this. read more

Initial contact with company was great. The rep who came out was informative and very nice. After we agreed to go with this company service went down hill. We received no follow-up or return call as to when the work would be started. A man showed up at 6:30am one morning and left roofing material in our yard. Again no phone call or follow-up. 2 1/2 weeks later an entire roofing crew shows up at 6:30am AGAIN this time to actually replace the roof. I have 3 kids who are homeschooling who had to try and concentrate on their work during this. Mind you, we had our consultation a full month before hoping to avoid interference with school. The crew did a great job but this companies professionalism is the reason for only 2 stars. Communication goes a long way. read more

Great company! Everyone was so helpful and knowledgeable. Their products are amazing with great warranties. Very affordable

I had them put Windows in last year and I've had nothing but problems with them! I've have mold grow weed on all of my windows inside. I've reached out to James multiple times he's been out to my house and blamed it on Cat and cat litter. It still has not been addressed whatsoever. I've been running dehumidifiers as requested hasn't made a difference. this black mold is on all of my windows in the house that they replaced the latch in the bathroom is leaking. The windows on the inside. I even had a professional come out and look at the mold they verify the mold is on the Windows only nowhere else in the house. I do not recommend them whatsoever. James wants to replace the two front Windows only and the remediators already stated it won't do any good since it's on all of the windows. Use caution when you get a quote ask them about how they seal the windows from air coming in. The two gentleman that came in to evaluate the mold situation even felt the breeze coming through the windows. read more