I wanted to reach out regarding our experience at 5280 during my son's ninja class session on…read moreTuesday the 29th. Unfortunately, it was far from what I expected in terms of organization and, more importantly, safety. And since no one reached out except to see if we were returning to join their program with an automated email, I thought I should share here.
When we arrived, there was no one to greet us, show us where to go, or provide any direction. After waiting with no guidance, I eventually had to walk into the gymnastics area just to find someone who could tell us where to be. Instead of assistance, I was met with confused looks, as if I had no business being there. I wasn't the only one lost--another mother and her two daughters were also completely unsure of where to go.
When I was finally directed to the appropriate area for the ninja class, I walked my son over and was told that the two instructors would bring him back to me at the end. They told me to go check in with the front desk person, who I had not seen when coming in. When I did go to the front desk a young woman was on her phone and had no idea why I was talking to her. She said just sign in you don't have to tell me. Ok well I was told to come talk to you, was my response. It's starting to be clear at this point that if you don't know what's going on, for example if you are new, you have to figure It out by yourself.
So, at 55 past the hour, my four-year-old walked out alone while I sat in the waiting area. I had been watching the designated screen, which was supposed to allow us to view our children during class, but I only saw my son once before the feed was just a picture of gym equipment. You could not see any ninjas in the screen so I have no idea what if anything they were doing.
I waited for about five minutes, expecting one of the instructors to come out and at least confirm class had ended, but no one ever did. We left, and about 15 minutes into our drive home to Englewood, I received a call from the studio asking if I had my son--meaning no one even realized he had left.
At the most basic level, a facility working with young children needs to prioritize their safety. This experience showed a lack of organization, communication, and awareness that I simply cannot overlook. Because of this, we will not be returning.
I hope you take this feedback seriously, as these issues could have serious consequences if not addressed.
