ABSOLUTELY THE WORST MOVE OF A LIFETIME!!!! I am still crushed and heartbroken from this moving experience. Pink zebra will not do the right thing and even file a claim through their insurance for all of the damages to my furniture. There were 3 movers assigned to my move and this move took 8.5 hours. They all confirmed they had not worked with the company for more than a handful of days. Clueless as how to properly move and pack the furniture safely and respectfully caring for your belongings. I cried for over 2 hours of this move just watching helplessly as they dropped things, laughed as they carried out my "3 legged chair" they busted off an entire leg. Scooting and scuffing my furniture through the moving truck and across concrete in the driveway. I asked for my washer and dryer to be wrapped as they were brand new - he disregarded my wishes and slapped it into a dolly and wheeled it on out to the truck. THEY BUSTED OFF TWO LEGS OF MY BRAND NEW DINING TABLE!!! My master bedroom furniture set is destroyed. Every single dresser/chest corners are busted to pieces. Night stand surfaces scratched. I need to add that we were bold face lied to by the movers. One of them looked me in the eyes and told me that he wasn't positive the table legs weren't cracked or busted off before hand?!?! Another mover laughed and corrected him saying "man, I moved that table out of the house.. it was not broken". There are missing coconut shells from my barstools which are unique and irreplaceable. We had to provide the movers with beverages as they had no waters on hand.. we felt sorry for them to begin with. My husband is also missing several items from his nightstand/belongings. His iPhone charger and a bottle of cologne. we've searched every inch of every box and neither have turned up. We allowed one of the movers to use one of our chargers and he took it with him. I am not one to leave reviews like this.. but to say I am appalled and devastated over the anxiety and stress this move caused myself and family - would be a major understatement. I truly hope and pray this review finds whomever has an upcoming move before you schedule with this company. You will have your heart ripped out as you settle into your new home after a painfully stressful move, to look around at all your busted, damaged belongings. Shame on you Pink Zebra. read more

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If we could give 0 stars we would. Since we are unable to, let it be known that the 3 workers who completed the move, per our property manager, were hard working. This obligatory star can be for them rather than the sandbagging company they work for. If you are considering using this company and are falling for their scam of a "fair" initial estimate - DON'T. To set the stage for why we are so frustrated and to save anyone else from falling prey to the Pink Zebra company scam: We are a military family and completed over 20 moves in our career - in other words, we are not new to any part of this process. Following the unfortunate event of our tenant's death, our rental manager, who is one of the best in the business, found the Pink Zebra to pack and move the deceased tenant's items from the 2-bedroom, first floor condo unit. The quote that was offered to her appeared fair and in alignment as far as the amount of estimated time for the move. We signed the contract and (with much regret), did not read or give much attention to the clause that says, "HOURLY RATE (DETERMINED BY ACTUAL NUMBER OF HOURS REQUIRED TO COMPLETE MOVE)". The original quote was for $1317 and estimated 3 hours and 45 minutes for the move with a team of 3 movers. For additional reference, our family recently completed a military move this summer, also with 3 movers, out of a 4 bedroom, 3-story townhouse that is more than twice the size of this unit and had far more stuff; it took those movers took approximately 4 hours. Imagine our surprise when we received the updated invoice following the completion of the move - that the invoice had more than doubled to $2,713 - a 110% increase from the quoted and estimated rate. Their rationale? It took 9 hours and 45 minutes! That is a *6 hour* difference in what they estimated for a small 2-bedroom unit. Flabbergasted, my husband and I called their manager, Kelsey. She seemed to hear us when we raised several red flags on the amount of time it took and the huge difference from the estimate. Kelsey agreed to adjust the invoice and asked us what we felt was a fair price for the move. We all verbally agreed over the phone to pay up to $2317 (a $1000 increase from the quoted price) to reach resolution and made the final payment with her over the phone, to include a large tip for the movers. She indicated she would send the final and completed invoice our way. Upon reading the "updated" invoice the next morning, we called again, confused because we had agreed to an updated price given the vastly incorrect "estimate" of time and our shock that a move for the amount of items, size of unit, and ground floor location would result in that much time. Again, we spoke with Kelsey, who changed her tune and boldly lied about our conversation the day before. Her response this time was that "they were not allowed" to update an invoice and "she had only asked us what we were willing to pay", and said she did not agree to making any changes. She provided us the owner, Cameron Calhoun's number and indicated he was on the phone, but would call us back if we left a message. We called multiple times and did not receive a call back. Here we are, approximately 1 month later, and we received a threatening email indicating that if final payment is not made within the month, our account will be submitted to debt collection. We have made additional attempts to reach Cameron, to no avail. We are left paying this absurd amount of additional money, after we reached what we agreed to as a final resolution. We intend to take this up with the Better Business Bureau, are planning to consult with the local legal system, and have warned our rental property management group to steer clients away from this scam of a company. read more

Other than minor issues like furniture knobs that need replaced there was not an issue. They showed up on time and worked collaboratively.

Pink Zebra is a TOTAL RIP OFF PLEASE DO NOT USE THEM UNDER ANY CIRCUMSTANCES!! Their original bill was $750 and when they finished my move and with several damages they were charging me $1,630.00 and sent a sheriff appeared at my door with a small claims court for the remaining amout. The completely demolished a glass table and didn't even provide me pictures for evidence. These guys should be out of business and I hope no one else falls for them. read more

Pink Zebra provided a stress free move for me. Allen and his crew were professional, fast, and courteous. They did everything I asked of them. Nothing was broken or damaged. Best moving experience I've ever had. Highly recommend. read more

Worst moving experience ever!!! They advertise they care for your belongings like they are their own! Cover, shrink wrap etc. that is all false advertising they don't take care of your belongings they don't cover them they throw your belongings in. Storage unit like it's junk!! I now have damaged, dirty belongings that the owner will do nothing about !!! He will not speak to me to make it right!! There are great moving companies out there this is not one of them!!!! read more

Want half of your furniture damaged? Then go ahead and use Pink Zebra! My couch has a hole in the bottom, one cabinet is completely destroyed, coffee table corner smashed in, desk legs broken, headboard ripped, tv stand and bookshelf scratched and dented, and several boxes crushed. The movers smashed my desk into the wall causing damage, then did it again on a different wall with my shelf, and full on dropped my couch. Additionally the movers lied to the office about starting at 8am resulting in an additional $60 charge to me (which they did thankfully refund when I proved what time I was called to begin the move), didn't even mention they completely broke my cabinet - just hid it in a corner and I noticed after they left, and I had asked them several times to please put my couch together (it's a sectional that interlocks underneath) I was told this was done and of course it wasn't. I paid $1,000 to have to replace most of my furniture. read more

If I was able to give them 0 stars I would. They damaged so many things and did not do the right thing to fix them. It was an absolutely awful experience. Broke things that I cannot replace. Do yourself a favor and use another company!!!!! I cannot stress this enough! read more

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If I could give Pink Zebra 10 stars I would. We have used them 3 times in the last year to move from a home, to a storage unit, to a permanent home. The crews we worked with were dependable, hard working, efficient, careful, and extremely polite. Their pricing is very reasonable. Arrangements were made easily over the phone with helpful, friendly staff. I have nothing but positive things to say about this company. read more

moved a 400 pound safe up 3 flights of stairs in less then 20 mins were careful not to scratch walls and any surfaces and placed it where i wanted with no problems at all, all 3 workers were nice regardless of having to work on an off day in the morning. i will be using again when i need it moved again without a doubt read more