The mark of a party is the cake. It does not matter what kind of party it is, it is always, all about the cake. Pink Pinapple came highly recommended to me from my clients, they said their wedding cake was wonderful, so I decided to order my daughter's 13th birthday cake from them. I am a huge supporter of small, family owned businesses but was hugely disappointed. I ordered a 2 tier fondant cake with 2 dozen cupcakes. Worked with one of the girls on what I wanted and said for them to be creative and have fun with it, after all it was for a teenage party. I should have been way more specific but I really don't even think that would have helped. First of all, the cake was what I wanted, white fondant with "splatter paint" effect, chocolate and vanilla, but that's where it stops. I asked for a "13" on the top and her name on the side. I got a 73 (because the 1 seriously looked like a 7) and a poorly cut name in white on the side. Not only did the name NOT stand out, it was barely on the side of the cake just laid on-top of the splatter paint colors...it was rippled looking, not smooth and I was afraid it was going to fall off before we even got to the cake cutting. Secondly, the cake was lopsided, leaning, not centered...it was so unprofessionally finished I was aghast because I paid sooooo much for it...$200+. And to top it off, they do not box their specialty cakes..."its in the contract". When my husband went to pick up the cake and cupcakes, he was blown away that they did not want to protect their product, nor were they willing to help. "It's in the contract, if you wanted it boxed, it would have been an additional $50, but it had to be put in the contract" I had NO IDEA that a BOX would have to be "special" ordered for a cake...from a cake/bakery company! No, I did not read all the fine print in the contract, but I did not even think that would be something I had to look or ask about! He had to get my oldest daughter and a friend to come to the shop and hold it while he drove to the venue. By the time I got there saw the cake and then the cupcakes...I was very upset. The Cupcakes....I had asked that the cupcakes stay in the theme of "neon glow party" different bright colors. They came looking like flat half-baked cupcakes with the same fondant "splatter-paint" the cake had. It was as though they had extra fondant and decided to just cover the cupcakes to make it easier on them. They looked awful! My birthday girl saw them, said it was fine, no big deal (remember, she's not the one paying, only 13, and is more worried about the taste)....BUT seriously, who puts fondant on cupcakes!?!? Cupcakes are suppose to be big and fluffly and at $2.99 a piece they should have been big and fluffy! Now comes the cake cutting time.....everyone sings, my daughter is happy, everyone is finally getting the cake and cupcakes they have been itching to get to......most of them peeled off the fondant, took a bite and laid it down. A BUNCH OF TEENAGERS PUT DOWN CAKE AND CUPCAKES!! I knew it was bad. The cake when I cut it was hard, and NOT one guest came back for a piece of cake or another cupcake. NOT ONE. Needless to say, I could have saved myself about $300 and gone to Kroger. I do not recommend, will not recommend nor be a repeat customer. Very disappointed. I have not contacted them or asked for any money back. I will not. I was willing to pay "Cake-Boss" pricing for my daughter's cake. However, I was NOT expecting worse than a Kroger or Wal-mart cake. I have now learned a valuable lesson......paying a higher price does NOT always mean you get what you paid for. read more