For some reason, I am constantly in search of a decent nail salon that doesn't over charge and under service. After visiting Gelish, this is still the case and I have not found it to be great in any sense.
I booked an appointment for myself and my friend at 12:30, for two full sets and two pedicures. We arrived and they seated us immediately and offered us complimentary wine; not expensive wines but it was generous nonetheless. The massage chairs were extremely comfortable. The overall establishment is a fixer-upper, but I tend to like the feel of those types of places.
The lady who worked on my pedicure was extremely nice and conversational. I didn't happen to catch her name but she was pleasant and was very attentive to what I asked for.
I had to have a previous full set soaked off. This is where the lack of stars comes in. The lady who was removing the acrylic and doing my nails was pleasant at first; she wears a white jacked and has glasses, older lady. Mind you we sat down at 12:30. By the time she was placing the new acrylic on my nails, it was SO THICK that it took her almost an hour and a half to file it off. I did not leave this place until 3:30. I kid you not. She not only put the acrylic on too thick (only to file it down to a nicer thin layer), she kept cutting my cuticles while filing - making them bleed. When she saw I was not happy about that she apologized by saying it was my fault for moving my hand... which I didn't. But that is awful customer service either way.
The full set ended up looking kinda chunky and I'm not exactly pleased. The pedicure was wonderful. But the manicure was lackluster and took entirely too long, I left what was supposed to be a relaxing endeavor, more irritated than ever. Who wants to spend 3 hours on a 1.5 hour process, total? Honestly wasn't worth $63, and three stars is being generous. Won't be returning.
Update:
So, hesitantly at first, I returned here the other day because I was attending a formal event the following night and desperately needed a fill. I won't lie in saying that this was my first choice; the other places I tried were too full and it was too last second. But thankfully that was the case, because my second experience here was NOTHING like the first.
I walked in, sat down and they told me they'd be with me shortly. I waited for about 25 minutes - not too bad for no appointment (and they were busy). Tiffany started to attend to me and take the gel polish off of the nails. I hadn't encountered her on my first visit, as she had done my friends nails - but she was so sweet and friendly. She finished taking the gel polish off and I was transferred to MiMi. All I can say is, she is impeccable. She's meticulous, friendly, listens to exactly what you would like and does just that. She is, however, ALWAYS booked and for good reason. I really lucked out. It's best to call ahead for an appointment. As MiMi did my nails though, she remembered me from our previous visit and even said she was glad I returned (I'm guessing she saw the first review). It was very kind of her to follow up and it shows that they do care about their customer service. I will now gladly be a repeat customer and booking my appointments solely with her or Tiffany. Great service! read more