Stayed here for Bram Stoker's Film Festival 2012, not bad as last minute booking/cancellation. So booked again for this year's festival in October, as well as three days in family room in September. For the latter - lovely double room but attached to a cramped box room in need of refurbishment with two single beds, one squashed against window with low window ledge making it *very* dangerous for children to fall out. Very steamy and stuffy as didn't dare open that window.
Josianne made it very clear throughout she was on her own, her partner was away, moaned incessantly she had too much to do... breakfast overdone every day, luckily the yoghurt was ok... I even offered to help in whatever way i could!
Nevertheless I confirmed my booking for October's Bram Stoker Festival 2013 - specifically asked for double room I had last year. One week before the festival, when all accommodation is gone (Fri 19th Oct), I get a phone call from a very vocal Josianne and find out i'm being pushed into a single room for the same price as the double room - otherwise *I* would be throwing out America dancers who are now paying more. Shouting at me: 'Don't be angry' 'It's your fault, you're changing your plans... we thought you were coming alone'. 'The American dancers are paying more money than you'. 'It's your fault, you've changed your plans', You've changed your plans' over and over. I repeated I have e-mails confirming I've booked the *double room* - surely designed for TWO??! - but am e-mailed with a very rude 'It's best for all concerned if I pay for a family room with some friends... they'll hold the room for an hour (I pick up the email 3 hours later). I'm supposed to accept this with no details of accommodation, address, pictures! Why are the late bookers not being redirected there? Have bought tickets for the ball but it appears I'm now not going due to the utter greed of the very unprofessional, screaming, whining Josianne. Shocking, unprofessional, not even civilised behaviour. Book at your peril, you may get outbid!!! read more