Home Instead Senior Care used high pressure sales tactics on my single 86 year old mother to sign a…read morecontract. They were told by my mother that see wanted to try the service and see if it was a good fit. They charged $130 for a health care evaluation for there own baseline. They secured a security deposit for 2 weeks of service @ 8 hours per week 16 hours total. There home health care aid had no cooking skills, was not herself health conscious and provied little or no amenable care other than to chat up my mother @ $32/hr. After 4 days of 4 hours of service my mother decided it was not a good fit and called Home Instead to cancel services. 4 days latter they withdrew another 2 weeks pay out of my mothers account of which my mother had reversed. Then they then sued us in Superior Court for none payment. There was no phone call from Home Instead to discuss the matter or fined a resolution. This company was a predator and created a-lot of unnecessary stress when it can to my mother and our family!

I was very relieved to find a company staffed by personable, knowledgable and morally upright…read morepeople who put the welfare and concerns of their clients first and foremost. This Home Instead in Ocean County NJ treats my mother like she is one of their own. Since I live in Utah and my mom is in NJ, It is very comforting to know that she has people looking after her and acting as extended family; they are considerate, kind, respectful and trustworthy. I highly recommend this company. It is a difficult thing to watch our parents age and need help: this Home Instead in Ocean County makes a difficult situation easier.

Some of the nursing staff/cna's are terrific, some not so much. Some cna's disappear and can never…read morebe found. The food is absolutely awful! Quality of food is awful. You're sure to lose weight the amount of food fits into a thimble.

My mom is a resident at AristaCare thrcsreprovidedistop notch especially with her aid Caroline who…read moreis extremely kinds sndtreats my mom as her she is very skilled in working with the elderly land knows exactly how tohandle many situations this is not easy to have my in a facility she tells me on the daily she wants out but unfortunately I can't care on my own or afford around the clock care .but with Caroline my mind is more at ease and I feel my mom is safe and secure

Very unprofessional organization. After my father was in the hospital for a stroke, the insurance…read moreapproved an aide to go out to his home and she was there for 5 mins and then sent me a message that because he was not home bound, he was not appropriate for their services. I called the nurse back twice and she never returned my call. After a week and half, I called the main office, and they explained that he was not a candidate for their services even though the insurance approved the services. Totally unprofessional people that never return phone calls. I would give this place negative stars for no follow up or guidance for people that need it.

My husband recently had an 8 hour tongue cancer surgery that involed needing to be skin grafted as…read morewell. Due to this pandemic we are relying on home health care. I had a few to choose from and I went with Bayada because I too work in the health care system and am familiar with this company. However, I can not be any more disappointed. I understand these are trying times and I have been extremely patient. I have to keep hunting them down for a nurse to show up. They are suppose to call the night before and never do. I end up calling day of and get a run around. Yesterday I nurse didn't even show! No call nothing. I called in the morning to be told someone will call me. My husband had a physical therapist come to the house the day before and he confirmed that a nurse was scheduled to come out and they would call me with a time. After waiting all day I finally called around dinner time and again, was told someone would call me back. Finally around 7 PM a manager called me back, who was snippy and talking to me like this is not her fault. Clearly I am upset about this. She told me, well they call you the night before. To which I told her, they NEVER EVER call me the night before and I have to chase them down the next day. She said, well I will email her but I don't know when she reads her emails. So here we sit, again, its after 9 am and still no phone call. This is so unacceptable. I am highly disappointed and will never recommend this company to anyone ever!

Crestwood Manor is like an amazing cruise ship that landed in a lovely landscaped field! If you've…read moreconsidered a senior community for yourself or your parents but have haunting images of an "old age home," give them up and visit this beautiful, wonderful community! My parents moved to Crestwood Manor in 2005, and it was the best move they ever could have made...for themselves, and for our family. From our first tour, where we were greeted warmly by the staff and residents we met, and at every point through the 11+ years they lived there, the services, support, concern and care at Crestwood Manor only got more personal and welcoming. My father initially thought he and Mom couldn't afford living in what felt like such luxury, but a careful review of what was included in the fees, we saw that it was a virtual break-even with living in their house, without the work and worry of a single family home but many social benefits beyond single-home living, Their first apartment was a beautiful two BR/two bath independent living unit, custom decorated for them before their move. About 8 months after moving in, my mother became critically ill, and only survived to get to the hospital because of the quick work of the nurse and EMTs on premises. After mom's release from the hospital, the fabulous and friendly staff in the Nursing Center Rehab wing cared for Mom physically and emotionally. Every day, Dad was able to walk down the hall to share meals with her...then head off to his swim classes and exercise programs while she received outstanding PT and OT and medical care. The staff even helped us arrange a small graduation party for our son there so mom could participate, and years later during another stay, a special anniversary luncheon with a beautiful surprise cake for her and Dad! After returning to her apartment, my mother enjoyed 7 more years with a high quality of life because of the care, services, and wonderful friends surrounding her...this is a lively group of residents who enjoy games, shows, luaus, casino nights, happy-hours and more, and that social interaction motivated Mom and gave her many happy days! After her passing, the staff and community surrounded my father and supported him, engaging him in activities and never allowing him to feel alone. In fact, when my niece wanted a small wedding ceremony with my dad giving her away, the Crestwood Manor staff even transformed a lovely community room into a beautiful chapel for the ceremony, and residents lined the hallway to wish her well! The pictures and memories of that day are so special to all of us. After three years on his own in his large apartment, and after suffering a broken hip and developing light dementia, Dad spent time in the Rehab wing of the Nursing Center, recovering more quickly and fully than anyone anticipated. He decided to move into a beautiful, large Assisted Living studio apartment adjacent to the Clubhouse so he could still easily meet his friends for meals and activities. Through the process, the staff supported my sister and I as well as my dad, and they made the physical move easy, arranging (and re-arranging!) furniture and hanging pictures exactly as we wanted it all. Dad's aides became like family, caring for him with warmth, tailoring their schedule and activities to his needs, thoroughly communicating with my sister and me, and supporting him in every way possible. We were really all one big family working together to care for Dad, and making sure he was not only safe but happy. Dad passed away peacefully this spring in his apartment, surrounded by family and supported by Crestwood Manor staff and a hospice team they organized for us. We miss Dad AND the wonderful Crestwood Manor staff, but are so happy to know he and Mom both lived long, joyful final years because of the wonderful facilities and services, and most importantly, the professional and caring staff at Crestwood Manor. I couldn't recommend Crestwood Manor more highly. Visit! Move! Enjoy!

My mother was a patient at Community Memorial after suffering a stroke. She had excellent care at…read morethe hospital then the next step was finding rehab care which was at Crestwood Manor. Not knowing better, she was admitted into Hospice care which basically meant to Crestwood Manor that they did not have to care for her. When we were first told about her transfer My father was assured he could visit every day. Later, we were told it was 2 visitors once a week but the same person could not visit. The Hospice team consisted of a nurse & chaplain. Both were lovely people but I would never agree to Hospice again. I instructed Crestwood that she was not to have any medications I did not approve. They assured me but later found out she was kept on a certain drug so she didn't complain when they changed her---as the staff told me. I obtained all her medical records later & found she was given the drug I instructed them not to give her. This probably led to her death.Hospice did not give her any medications. Crestwood cut off our visits, they had a COVID issue from a staff member which they assured was controlled. They told us my Mom was safe, no worries. Two days later they called me around noon to say my mother stopped breathing. Suddenly she developed non-symptomatic COVID & died. Who was with her? No one- they just walked in & found her not breathing. The nurse that called was ice cold and spoke like she was giving me a weather report. I was in shock- this was supposed to be a highly-rated care facility. Several of the employees spoke to me about her care & basically said she was in a bed alone unless Hospice came by. Within two hours they called again to see when I would have "the body" removed. I was told they did not have room to keep her. I did not even have time to call family members, or console my Dad & when this arrogant nurse called. I filed a complaint against this facility not only for their lack of care but also for the way they treated me. I was told to pick up her belongings---I questioned about the risk of COVID for me. I was assured everything would be cleaned before releasing however, they tossed her things in the front seat of my car- nothing was cleaned, and picture frames broke. Please avoid sending your loved one to this facility for any rehab or aftercare.

Immaculate facility. Open and airy. Lots of light and windows. The staff is amazing. Everyone…read moreis very welcoming and actually know and care about the residents. The dining areas are comfortable and clean. The food is excellent. There are plenty of activities, game rooms, fitness center and beautiful courtyards to enjoy. No need to ever be bored or lonely. Residents are happy and well looked after.

This was my mother's place of residence for the last 6 years of her life, and it was a nice…read moresituation. The price to get in isd a bit steep, but the living arrangements, food and activities are above average. The staff is very friendly and helpful.

Caring approach! Dan used his expertise supervising my maneuvers and his hands on approach was…read moreright on.

After my first review they got worse. I reported to my scheduled appointment when Kim called my…read morephone to tell me I would NOT be scene due to NJM Comp insurance wasn't approved. Then Kim hung up. I called her back because I was talking when she rudely hung up. I informed her I brought the prescription in and gave it to them Friday afternoon and it was approved. She denied service and didn't even apologize when my insurance adjuster intervened she was treated with the same disregard. Kim stated she'll call me when she receives an approval to schedule an appointment. I went home. Approximately 1/2 hour later she told me I was approved and to come back but she is unprofessional and disrespectful. I'm the patient and I have too much going on with my health to be treated like this. The front desk girls need sensitivity training. Kim when you speak to someone remove the arrogance from your tone and let them respond - don't just slam the phone down. I'm a patient NOT one of your friends. After denying me service the week prior I would have NEVER believed they would do it again (my prescription/insurance was submitted timely). I wouldn't recommend anyone to go there unless you like being embarrassed (discussing bill in front of other patients), profiled, and talked down to by the front desk. It is convenient and close to my house but it's definitely for me. I wasn't valued /appreciated as a patient. I'll rehab my injuries elsewhere.

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I have been living in this place for six years I have a neighbor who moved his girlfriend in with…read morehim she wants from him. All she does is harass me call the cops about my front light on about where I park my car and anything else she could find. I have numerous complaints numerous people moved out due to the same person. I have tons of complaints and files in with the homeowners association about this person who again is not a certificate holder, they told me to put in cameras I put in cameras I sent them all the videos of everything she was doing. To no avail. Cops have been here so many times with her, and so many complaints with so many neighbors again from a person who's not even a certificate holder lives with someone and pay them rent. Apparently she has severe mental illness so it's our problem we need to deal with it and live with it because they say they cannot get her around due to it. This person is not capable of living in an environment with other people. Again she's not a certificate holder and should have no say in anything around here. So now I decide to move and they tell me they need the key to get in my house. I told them I don't want anyone in my home when I'm not there , I was told Well I don't know what to tell you then!!! They have from 1:30pm to 4:40 pm to come I'm home!! So now through the hell I have to live through for 6 years they are blocking me from selling so I can get out of this hell hole!!