My mother was a patient at Community Memorial after suffering a stroke. She had excellent care at the hospital then the next step was finding rehab care which was at Crestwood Manor. Not knowing better, she was admitted into Hospice care which basically meant to Crestwood Manor that they did not have to care for her. When we were first told about her transfer My father was assured he could visit every day. Later, we were told it was 2 visitors once a week but the same person could not visit. The Hospice team consisted of a nurse & chaplain. Both were lovely people but I would never agree to Hospice again. I instructed Crestwood that she was not to have any medications I did not approve. They assured me but later found out she was kept on a certain drug so she didn't complain when they changed her---as the staff told me. I obtained all her medical records later & found she was given the drug I instructed them not to give her. This probably led to her death.Hospice did not give her any medications. Crestwood cut off our visits, they had a COVID issue from a staff member which they assured was controlled. They told us my Mom was safe, no worries. Two days later they called me around noon to say my mother stopped breathing. Suddenly she developed non-symptomatic COVID & died. Who was with her? No one- they just walked in & found her not breathing. The nurse that called was ice cold and spoke like she was giving me a weather report. I was in shock- this was supposed to be a highly-rated care facility. Several of the employees spoke to me about her care & basically said she was in a bed alone unless Hospice came by. Within two hours they called again to see when I would have "the body" removed. I was told they did not have room to keep her. I did not even have time to call family members, or console my Dad & when this arrogant nurse called. I filed a complaint against this facility not only for their lack of care but also for the way they treated me. I was told to pick up her belongings---I questioned about the risk of COVID for me. I was assured everything would be cleaned before releasing however, they tossed her things in the front seat of my car- nothing was cleaned, and picture frames broke. Please avoid sending your loved one to this facility for any rehab or aftercare. read more

My father is a current patient for rehab there and may I say I am very disappointed. He has not been dressed in two days, is not getting the rehab he needs to heal from his back surgery . They leave him in bed all day. Tonight i came to visit at 5:30pm and he hadn't eaten. At 6pm I asked where his dinner was and was told they "forgot". They said they would order him a tray soon. Here it is 6:16 and he still hasn't eaten. The care here is below standard. Every time I visit the nurses are outside smoking. There is no security as well. I don't know what kind of haphazard facility is run here, but my father is not receiving the care we told he would. I'm very dissatisfied. 6:20pm and they just now asked what kind of sandwich he wants? That doesn't sound like a well rounded dinner. read more

Crestwood Manor is like an amazing cruise ship that landed in a lovely landscaped field! If you've considered a senior community for yourself or your parents but have haunting images of an "old age home," give them up and visit this beautiful, wonderful community! My parents moved to Crestwood Manor in 2005, and it was the best move they ever could have made...for themselves, and for our family. From our first tour, where we were greeted warmly by the staff and residents we met, and at every point through the 11+ years they lived there, the services, support, concern and care at Crestwood Manor only got more personal and welcoming. My father initially thought he and Mom couldn't afford living in what felt like such luxury, but a careful review of what was included in the fees, we saw that it was a virtual break-even with living in their house, without the work and worry of a single family home but many social benefits beyond single-home living, Their first apartment was a beautiful two BR/two bath independent living unit, custom decorated for them before their move. About 8 months after moving in, my mother became critically ill, and only survived to get to the hospital because of the quick work of the nurse and EMTs on premises. After mom's release from the hospital, the fabulous and friendly staff in the Nursing Center Rehab wing cared for Mom physically and emotionally. Every day, Dad was able to walk down the hall to share meals with her...then head off to his swim classes and exercise programs while she received outstanding PT and OT and medical care. The staff even helped us arrange a small graduation party for our son there so mom could participate, and years later during another stay, a special anniversary luncheon with a beautiful surprise cake for her and Dad! After returning to her apartment, my mother enjoyed 7 more years with a high quality of life because of the care, services, and wonderful friends surrounding her...this is a lively group of residents who enjoy games, shows, luaus, casino nights, happy-hours and more, and that social interaction motivated Mom and gave her many happy days! After her passing, the staff and community surrounded my father and supported him, engaging him in activities and never allowing him to feel alone. In fact, when my niece wanted a small wedding ceremony with my dad giving her away, the Crestwood Manor staff even transformed a lovely community room into a beautiful chapel for the ceremony, and residents lined the hallway to wish her well! The pictures and memories of that day are so special to all of us. After three years on his own in his large apartment, and after suffering a broken hip and developing light dementia, Dad spent time in the Rehab wing of the Nursing Center, recovering more quickly and fully than anyone anticipated. He decided to move into a beautiful, large Assisted Living studio apartment adjacent to the Clubhouse so he could still easily meet his friends for meals and activities. Through the process, the staff supported my sister and I as well as my dad, and they made the physical move easy, arranging (and re-arranging!) furniture and hanging pictures exactly as we wanted it all. Dad's aides became like family, caring for him with warmth, tailoring their schedule and activities to his needs, thoroughly communicating with my sister and me, and supporting him in every way possible. We were really all one big family working together to care for Dad, and making sure he was not only safe but happy. Dad passed away peacefully this spring in his apartment, surrounded by family and supported by Crestwood Manor staff and a hospice team they organized for us. We miss Dad AND the wonderful Crestwood Manor staff, but are so happy to know he and Mom both lived long, joyful final years because of the wonderful facilities and services, and most importantly, the professional and caring staff at Crestwood Manor. I couldn't recommend Crestwood Manor more highly. Visit! Move! Enjoy! read more

I am so glad mom is living here. The community is amazing, from her neighbors to the staff there are so many caring people who keep an eye out for each other. The professionals take pride in making sure that she is OK, from dealing with paperwork, the meals, housekeeping and such, to the wonderful activities available, mom can be active and independent at 90 and I can enjoy quality time visiting. Any concerns I may have are dealt with immediately. All I need to do is call and someone is there to check. Mom has been there for several years, I still see the same staff year after year. That says a lot. read more

Crestwood Manor is not only an amazing place to work, but a home away from home. The staff and residents are extremely caring and loving. I have worked there for six years, and they are helping me to pursue a career by providing a scholarship each year for the past four years. read more

Crestwood Manor is an amazing senior community where the residents definitely come first. Their independent living facility has every amenity you could think of while still maintaining a comfortable "right at home" feeling. The residents have many options for various events, activities and outings to keep them active as well as provide opportunities for them to be social within the community. Crestwood Manor also offers a nursing care facility where residents can stay should they ever require 24 hour care. My grandfather spent his final days in the nursing care facility where he received top notch care. The staff was attentive to his needs and made him comfortable which was such a comfort to my family and I during such a difficult time. I truly cannot say enough about the amazing staff at Crestwood Manor. They were always friendly and patient. read more

My uncle is a resident at crestwood major, I have nothing but high praise for the facility and the staff. All are top notch friendly and dedicated. I have dined numerous times with my uncle and the dining room is exceptional, food is like eating in a restaurant. Keep up the good work and high standards. read more