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    Total Hands Home Care

    5.0 (1 review)
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    3 years ago

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    Array At Home Care

    Array At Home Care

    1.0(34 reviews)
    0.4 mi

    Okay I'm pretty sure that the following insurance horror story is, at the very least, evidence of…read moreArray's unethical business practices, and if I could give zero stars, I would. Steer clear of this company!!!! My therapist and psychiatrist are wonderful! They are not, (guess I should say were not) the problem. Why the past tense? I can't see them anymore because of "insurance issues." Uh, issues...? I provided Array with my updated insurance info in January 2026 (with images of primary and secondary insurance cards in an email), when my insurance changed at the start of the year. Heard nothing back from them, but I figured that the billing department would contact me if there were any problems. Several weeks go by. Crickets. Overtime, I forget all about insurance because my life was chaos. But then...Yesterday (Feb 26th 2026) and today (Feb 27th 2026) after some irritating back and forth with the billing department via email, I called the billing department, hoping someone would answer the phone. To my surprise they answered the phone. I was informed that Array doesn't take my primary insurance. M'kay... Gee, I wish they had told me this in January, before I went to all those once-a-week therapy appointments.... but from my experience, secondary covers whatever primary doesn't. Then they said they tried to bill my secondary insurance, but the claims got denied. Huh. And they told me that I have a $1540 bill for services dating back to January. You know, JANUARY: the month when they should have informed me that my insurance wasn't working! But I got no communication until last night (Feb. 26th 2026) when I got an email saying that there was an "insurance issue". Horrified, I called my secondary insurance company to ask why they were denying the claims. And they had no idea what I was talking about, because they never received even a single, solitary claim from Array. I got a verbal shrug from my secondary insurance, and they told me to contact my primary insurance. I got a sense of "I don't wanna deal with your problem, go over there" from the customer service rep. So, I spoke with the primary insurance company, who of course didn't know anything about anything. Basically, they told me, "Send us the bill and we might pay it". Might. Great. So I guess that either Array lied about sending claims, or there's some sort of administrational muddle...somehow. But if there has been a muddle, the clinic should have figured that out, before sending me a bill that's $200 more than my monthly income! I'm obviously poor, living on disability... and savings? What's that? Friends and family were unanimous: "Don't pay that bill! Fight it. Maybe find a lawyer." I hate that Array put me through all this. We could have avoided all of it if they communicated with me in January. The stress has made all my health issues worse, not just mental health. I sure could use a therapist but oop! I no longer have one.

    DO NOT USE ARRAY AT HOME!!!!! Terrible care, unprofessional, & terrible billing service!!!! DO NOT…read moreUSE!!!

    Total Hands Home Care - homehealthcare - Updated May 2026

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