I cannot have imagined a better experience for my mom today. Arbor Terrace organizes a resident…read morewish for its residents. My mother's wish was for a dance party. The Arbor staff jumped at the opportunity to organize the best dance party ever. From and amazing band, to snacks for everyone, my mother danced the entire time. With her limited mobility, the PT's were there to support her as she danced to her favorite songs. The most amazing part of this event was that her family was included. Her children got to see her living it up!!! My mother's smile never left her face, and that was all because of the wonderful staff at Arbor Terrace Mt.Laurel. My mother danced with all the staff members and her resident friends. I was overwhelmed with all the love she received today!!! Thank you EVERYONE!!!

From the owner: Arbor Terrace Mount Laurel offers the best assisted senior living and dementia care in the Mount…read moreLaurel, New Jersey area.

Incredible community with exceptional staff! Residents are very happy and engaged. A gem of a…read morebuilding for many reasons- including its smaller size- makes everything so special and individualized. Great place to work AND love!

This place is phenomenal! I have been working here for several years and it feels like my second…read morehome. There is so many opportunities to grow within the company, and other programs to excel as well. I couldn't ask for a better place to work for. The residents are truly happy here without a doubt. "Life is beautiful" as they say in Brandywine and those words couldn't be any more true as I watch the show go on each and every day

I highly recommend Brandywine Living at Moorestown Estates as the facility, management and staff…read moreare great at their job and are warm, loving and attentive to their residents. My husband and I moved my mom (Mercedes) into Brandywine in August of 2019 and everyone at Brandywine made mom feel so at home. She was very happy living at Brandywine and she built a lot of great relationships. But more importantly, several months after mom's move into the she was diagnosed with terminal cancer. Mom was placed in their hospice program which was exceptional. The nurses, aides and management were so attentive and cared for her in such a loving way. I will forever be grateful for the amazing care mom received at Brandywine from everyone. Linda Goldberg

Our 94 year old mother has lived at Brandywine for a year. She was reluctant at first, and just…read morewanted to stay in her room. She is in a wheelchair, so mobility, and assistance is key for her daily routines. Within a short time, the staff at Brandywine have become her family. Every department makes resident life their priority. When covid started in the spring, the staff quickly introduced new protocols, and have done a remarkable job keeping everyone safe, and healthy. We receive weekly status updates on staff and residents, and more if necessary. Although the pandemic has created anxiety and concern, our family is grateful everyday she lives there. We cannot imagine her living anywhere else. Now, our mother plays bingo, poker, attends happy hour, and is involved in most activities. All done with small groups, scheduled, distanced, with masks. Our mother is living the last years of her life happy, healthy, and safe.

Arden Courts of Cherry Hill did a fantastic job of taking care of my mother for a 4 years period…read morebetween 2019 and 2023. My mother had failed to adapt to another facility and Arden turned out to be the perfect place for her. During my time there I met many other families in similar situations where other facilities had been unable to "handle" their loved ones, but Arden always had the magic touch. From a day to day perspective the care was superb, the food was good and the activities were varied and covered a wide range of ability levels. Unlike other nearby "luxury" facilities, Arden focuses on what the residents actually need and not what looks nice to the families. The residents who are mobile have free run of the facility and access to outdoors weather permitting. Use of a resident's room are limited as much as possible to keep them engaged in social activities. The professional staff were all top notch, with the facility director and nursing staff worthy of particular praise for both their everyday professionalism and going above and beyond when needed. Also worthy of note is that Arden Courts avoids requiring costly additional 1-on-1 care and will only send residents to the hospital when absolutely necessary. If a resident does end up at the hospital, it is literally located across the street minimizing the need for transport. Arden Courts is currently under the umbrella of a non-profit so as far as I am aware there is no private equity firm behind the curtain pushing to drive down costs. The Cherry Hill facility in particular is also very supportive of family members with access to numerous eat in/cook out activities, parties and field trips. At the end of my mother's journey they offered ample time to wrap up her room and have an open door policy for said family members to return interact with any persons they may have bonded with. Arden Courts of Cherry Hill 5/5, 10/10, 100% would recommend to a friend or family.

After my mother in law was "kicked out" of several assisted living facilities for behavior issues…read morethen we came to Arden Courts. It was amazing the care that she received. She was so very happy there. From the Maintenance man Louis (who also loves and cares for the residents as family), to the aides, nurses, and administrators the care was phenomenal! They give each resident individualized care, and in my mother in laws death they had beautiful music playing and were all loving on her as if it was their own family. I cant say enough about this beautiful place. We will miss them all so much!

It all happened so fast, but I never felt alone. Once my mom fell for the second time, I knew I no…read morelonger had the ability to care for her alone. Commuting home from work, I always passed Spring Hill and knew proximity-to-home wise, it was my best option. Little did I know, location would be eclipsed by the people I met and the experience my mother had in her last days. I walked in without an appointment, but out of desperation on a Friday morning and was introduced to my first friendly face, Rosa. Although not on duty as a tour giver that day, she took the time to give me a detailed walk through the beautiful facility, showing us the progress of their new renovations and answering some of my general questions. It was not the renovations that sold me, although mom was lucky enough to have a renovated room, but how Rosa treated all of the residents in the common areas and also how they responded to her. That kindness never retired. I began to move forward with the process of getting all of mom's finances and medical care/ medications in order when I met Shari. Shari is the director of the nursing team and a very very special human being. Her accessibility and communication skills are matched only by her compassion and the dignity she offered to my mother. Making multiple house calls in one week to assess my mom's condition and staying in constant contact with me during the process, Shari continued to go above and beyond throughout the entirety of my mother's stay at Spring Hill. On move-in day (an impressive one week after my initial, unannounced walk-in tour with Rosa) I met many dedicated workers who helped me with bringing in my mothers furniture. They helped me more than I could have ever imagined. Ken Halsey was the manager and he made me feel completely at ease. Very accessible by phone for me and was attentive to all of my questions/concerns. He was the one who was able to make it possible for my mother to get quality care quickly. Unfortunately, mom only spent about one month at Spring Hill before passing away, but I always felt like I was immediately part of their family. The place has a kindness that I am grateful for and appreciative of because my mom was at peace. When I came back, all of the staff would tell me how they loved working with my mother. It was more than just words. They had stories of how they enjoyed my mother and that made me feel that it was reciprocal. Overall, I will forever be grateful for the people such as Ken, Shari, and Rosa for taking care of my mother and letting her have the dignity to live her final days the way she enjoyed.

My mother has been a resident there since 2013. In that time, she has had jewelry stolen, personal…read moreitems taken, and "lost" laundry. Management acts like they are going to do something, but never follow-through. She has the same lunch, every single day (grilled cheese) - that is if she's lucky enough to even have them remember to bring her meals. Her room has been infested with bugs and rodents (mice), and it took multiple phone calls and in-person complaints to actually have someone do something about it. The turnover there is tremendous - we've been through at least four executive directors, concierge, nurses and aides. The adage, "don't judge a book by its cover" certainly applies to SpringHills.

Adequate hospice care with Medicare in past. However, recently in need of private duty nursing,…read morefor grandparents, which is expensive and have not heard back from them in a timely manner yet. One would think this would be a priority for them to cover. Calls not returned.

A SH!T HOLE FROM H*LL This place needs to be shut down…read moreimmediately. Do not EVER send anyone here! The staff is completely ignorant, belligerent, inept, careless, and downright malicious. My medication was administered wrong nearly every single day, the PT and OT was virtually nonexistent, the aids are the scum and scourge of the earth, the nurse manager LIED to me in what became an actual argument about x rays my doctor needed, and whether or not I should have had the foley that was a medical necessity. The food did not meet my dietary requirements one single day, and was otherwise uncooked, soggy, cold, and inedible. Elderly patients are left to sit in the filth and scream and cry all day and night, for help that never comes. Aids are supposed to be trained to know how to help a non-weightbearing patient from bed to commode and back, but not only are they completely inept, they are belligerent and unwilling. Worse still, patients are left to wait 30-45 minutes for anyone at all after ringing the call bell, then whoever comes in, stays only a few seconds, then leaves the room. One nurse was more concerned about going to wawa, than getting my medication. I had to sit in my urine after a bladder spasm, for TWO HOURS because the aids were watching a football game, and one wanted to go on break. Then I was yelled at for asking for help again. On another occasion, an aid named Shmeeka,hooked my foley catheter to the statlock on my leg wrong, then screamed in my face when I told her it was incorrect. Another time, after she hurriedly put me back on the bed after using the commode, she left me with the tube wrapped around my other leg, and hooked the bag to the opposite side of the bed, causing it to pull excruciatingly. She was also completely unwilling to empty the bag until it was completely full, which does not allow drainage, causes very painful bladder spasms, and causes UTI. Of the two months I spent there, my foley was only flushed twice. One aid named Mica and whoever was helping her, mocked and belittled me while helping me use the bedpan, then when I spoke up for myself, they left me trying to balance on it, with stool inside. After that, she no longer helped me get washed up, and my mother had to come and take over. Every single night, ALL night long, the staff is out in the hallway talking at a sonic boom, laughing, and watching TV at an ear bleed level. After suffering a traumatic rape as a teenager, I made the staff aware th a t I did not want men in my room alone with me. This was continuously disregarded, and one of the male nurses I was assigned, named Faith, came in my l room not long after me asking him to leave, and asked if I wanted my suppository. I was confused and told him I don't take any. He insisted, I said no. He said he was going to check, came back, and insisted again. I said no, and had to spend the rest of my time there with a PTSD I hadn't had in years.Not only was it highly suspicious that he wanted to give me a suppository I do not take, but the mere idea of a man doing this to a woman, a woman who had to repeatedly explain the private and traumatic reason I did not want to be alone with men in my room, is not only malpractice, it's disgusting, intentionally damaging, dangerous, inexcusable, and a VIOLATION of patient rights. On addition to all of this, the PT manager wasted half an hour of the very little time and opportunity I had to recieve PT, with unsafe, ignorant, and illogical demands that showed she knows absolutely nothing about patient safety or physical therapy at all. Another PT staffer named Amy did the same, and repeatedly made very insulting comments about me in front of everyone in the gym, then accused me of lying about it two days later. The OT therapist repeatedly told me to get into the wheelchair or commode on the left side of the bed, the side I am disabled on, and have very little mobility, even though she was told by her boss to help me transfer on the right side of the bed. My time here was a clusterf@ck of personal violation, gaslighting, unhealthy, extremely painful, unsafe, unsanitary, mentally, emotionally, and physically traumatic conditions I repeat, this place is a SH!T HOLE OF EPIC PROPORTIONS. Do NOT PLACE ANYONE IN THIS GODFORSAKEN MONEY-GRABBING, DISGUSTING, POS, H£LL PIT.

I went to visit a friend that is here after a stroke. I'm most surprised how unclean this facility…read moreis. I expected so much more from this type of place. The staff was friendly and seem to enjoy their jobs. For the most part, the equipment and beds all need to be updated. Paint is needed on the walls. This place needs a good upgrade.

My mother is 98 years old, and needs many home services. We've come across all type of people, but…read morethe ones that are consistently good (better than good--WONDERFUL) are BrightStar Care (@BrightStarCare.com, 610-254-0600). Dan, Colleen, and Jean are the administrative side, and they are friendly and accommodating and seem to be all-around great people. They have sent us two aides so far, Victoria and Rita, and we love both. They are so warm and attentive, they take very very good care of my mother and are a pleasure to be around. I feel completely comfortable with them in our home, and I am so appreciative the care they give. I can recommend BrightStar wholeheartedly.

John has been extremely helpful with my in-laws. We called Saturday night before Easter at 2AM and…read morehe was there at 8 AM to meet us, Melissa did the assessment and most importantly they got my mother-in-law to agree to have help with my father-in-law who suffers from dementia.