We chose Chappy's Pool Store because of their many positive online reviews and because we needed to…read morereplace our pool's salt system. We called and were quoted approximately $1,600 for the replacement. We then visited the store in person to confirm the price and schedule the installation. A few days later, we received a call offering an upgraded model for an additional $400. We clearly declined and stated that we wanted to stay within the price range we had originally been quoted. We communicated this multiple times throughout the process. After the installation was completed, we were surprised to receive a bill for $2,000 before tax. When we questioned the charge, we were told that a better model had been installed. However, we never agreed to upgrading the system. After expressing our concerns, they reduced the price by $100, but we still ended up paying over $2,000 with tax--significantly more than the original quote. Our main issue is the lack of transparency. We were not informed that a more expensive unit was being installed until after the work was completed. Had we known beforehand, we could have made an informed decision.. We had been considering using Chappy's for a future Diamond Brite resurfacing project, but after this experience, we will be looking elsewhere.

Didn't show up twice for quote. Came recommended. Will never recommend. Use anyone else.read more

I've been using them for pool service for almost 3 years now. They have been honest & reliable…read moresince day 1. Scheduling conflicts happen. But they've always kept their word and my pool hasn't been dirty since I've been with them. Not once have I had a guest issue regarding the pool. And if I need a repair...heater pump timer... drop an email and boom a call followed by repair in a timely manner. Thanks You for keeping my pool clean & blue year round!!

After having several frustrating experiences with other local pool companies and I am so happy I…read morefound Downtown Pools! I have used them for over a year and they are great! Extremely professional, helpful and reliable. They not only clean my pool but regularly check the equipment and make expert recommendations to maintenance as needed to maintain the pool system working efficiently. Cary and Ed are great to deal with, and the weekly staff that comes serves the pool is always very professional and get along great with my dog. Highly recommend for anyone looking for Pool service.

A couple of my neighbors had their pools built by Liberty, so they came highly recommended. I…read moredecided to trust those recommendations, and I'm glad I did. The team did an excellent job from start to finish. Their customer service was great, they kept me informed throughout the process, and the project was completed within the exact timeframe they promised. The quality of the work speaks for itself, and I couldn't be happier with the result. Now I'm the one recommending Liberty Pools to others!

Claudio and his team were great! The pool remodeling was delivered as requested and before the…read morepromised date! It was awesome. Kids had an amazing summer with our new pool.

Started using this company a year ago because I was having issues with the man that did my pools…read morebefore. The company started off strong and went down from there. In recent months my pool doesn't look clean and my filter hasn't been cleaned in months. When I called the owner I got a text back saying text me. I'm not your friend I am a customer and deserve a call back. I texted him telling him my issue and he said it would be fixed. The pool guy came last Wednesday and the same day my filter was disgusting in my skimmer was never cleaned. My pool was green after being serviced. I texted the owner again asking for him to call me as soon as possible. He texted me back he was in a pool he would call me as soon as possible. That was almost a week ago. I will be looking for another pool service.

Excellent service. They are installing a new heater and I'm so excited. My pool is blue and I'm…read morehappy. I just moved to a new home so the pool water quality was poor but they fixed it. I would highly recommend them just as they were recommended by my friend. Going to update review in a few days. Looking good !!!

Wow I can not say enough about how professional and caring Ron is. I have found Right Way Pools via…read moreGoogle search. Met with Ron he did a beautiful 3d rendering design for my pool. He answered all my questions, helped me find good contractors for my other projects like the screen enclosure. I run a business and deal with business owners all day, I have never seen a company as honest and caring as Right Way Pools. I will recommend them to all my family and friends

From start to finish, we could not be happier with the services provided by Riteway pools. AS i…read morecontractor we depend on our sub-contractors to deliver and they really do in every way!

We have been with Allbrite many years. Excellant guidance and service. I love a bright clean pool.read more

Just had another company come out and they replaced the cord to the system. $45. Fixed the issue…read more Amazing how the entire system didn't need to be replaced as the family owned Allbrite Pool said did. Disgraceful. Disgraceful.

Tropics Pool and Spa has been servicing my pool for over 2 1/2 years. Prior to Brian Ghibaudy and…read morehis brother Chris taking care of the pool I never had the consistency and care pool owners need once a week without having to come home where there was someone that had not showed up, consistently having to waste money on pool pump repairs and the irresistible communication of letting us know when something needed to be done BEFORE there is a problem. Since Tropics has been working with us, it has been all "smooth swimming". Brian is always a phone call away and he and his brother Chris, who actually comes every week are extremely PROACTIVE and always lets me know if something is needed WITHOUT doing unnecessary work that wastes money. In fact they always find ways to save us money. Well, taking it a big step further I asked Brian if he could redo my pool and spa which had needed work for the longest time. Surface was worn, heater broken to the spa, 18 year old lights that did not work, and a filter system that did not adequately clean the pool. In addition the tile and grout was a mess. Hardly ever used the spa, until now. Brian is a very responsible and straight forward individual that I knew I could trust. I really had a budget in my mind and was honest to let him know what we could spend. There is always a fine line between trying to save money on a project like this and maintaining quality. Because Tropics work with the same people to do these jobs, we met in the middle without sacrificing quality that years down the road we would be sorry for. In fact I was able to add a couple features I never planned on after seeing his showroom in Pompano to pick out and price to make the pool even more desirable. By knowing the people he has worked with for bigger jobs on pools and spas, Brian was able to recommend features that over the years have been developed to make the workings of the pool, heater, lights and pool features more convenient to use, without the hassles of intricate wiring problems. In the recent years, technology has changed and he is quite in the know of what the options are. For example, there has always been issues with controlling anything that had to use wiring, and the new technology now can be integrated with Wi Fi and can use with your Mobile Phone. From anywhere, I can turn on and off the pool filter, the spa, the lights and water return features and heater, and set the temperatures. Brian is very close with the company that does the work and I was surprised to find how less expensive it was than installing manual equipment to control this outside, and the convenience of doing it from anywhere is a plus. Brian will meet you at the showroom to help pick out tile, mosaics, and anything that a pool would need if it needs to be redone or upgraded. Relationships mean everything, and Brian has them. Regarding pool service, there is no question about dependability. In South Florida, there is always a negative attitude about the work ethic here, but Tropics is one that stands out, away from that. The monthly fee to service the pool is extremely reasonable and when I come home, I can definitely tell that Chris has been there. If I had to recite one sentence that describes Tropics Pool and Spa, it would be this. TROPICS POOL AND SPA DOES WHAT THEY SAY THEY ARE GOING TO DO. If something goes wrong? Brian is a phone call away and does not waste any time coming over. Tropics services mostly Broward and Palm Beach County, so if you are moving here and looking for a pool service or need a change, they are 5 stars all the way.

THE WORLDS crappiest pool company no customer service, they install faulty products and then never…read morepick up the phone. Seroiusly 10 phone calls in the last month and not one return phone call, who does that? Not a reputable business, they claimed they did so many things that just were never done, they MADE SURE THEY COLLECTED THEIR BILL THOUGH. AVOID

We just finished our pool renovation using Sun Blue Pools and had a great experience. We heard of…read morethe horror stories that people had with pool contractors in the past and I was kind of apprehensive with starting such a big project. We decided to do a complete renovation, new diamond brite, new decking, a sun shelf addition and a relocation of our pool pump system. We have had multiple quotes, from multiple companies, but we made our final decision based of positive referrals. We were told that the job would start within 2 weeks of signing the contract and that the job would take 4-6 weeks to be completed and swimmable. This was partially incorrect, as the job started immediately and completed under 4 weeks. We were impressed with the craftsmanship with the team at Sun Blue. They made the experience very low stress. We've had bad experiences in the past on projects where the contractors never kept us in the loop with the status of the work being done, but Sun Blue kept us informed every step of the way. It was refreshing to get daily phone calls from their team letting us know the schedule for the day or following days. We had workers on site practically everyday and if they weren't, we were told in advance. This practice is what every homeowner looks for in a company. When the job was completed, one of the owners came by for a final walkthrough to see if we had any issues before receiving the final payment. In prior experiences, the final payment meant that if there were any future issues that the contractors wouldn't pick up the phone or return phone calls once they got paid. Not Sun Blue. We've been in contact with one of the owners, Alan, a couple times since and he's even stopped by a couple of times to consult with us on a couple of issues, none directly related with their work. That is why they came so highly recommended and it is why they deserve a 5 star rating. I will definitely be using them for my future projects and will gladly refer them to friends and family.

Paul, Alan, and the entire Sun Blue Pools team are fantastic to work with. They did a complete…read morerefurbishment of our pool and patio, and we couldn't be happier. The quality of the work and the communication were both outstanding. If we had any questions or concerns, the entire team was attentive to our topic and worked quickly to address it. Also, their after-construction support has been just as great with a super focus on customer satisfaction. Thank you Sun Blue Pools!!