I had a problem with a leak in my pool and so I got a quote from this company and to date I have…read morenever had any problems. And I also hired them to install underwater lights to give my pool a futuristic design. The team was very receptive and careful with my yard. After completing the job, they cleaned everything in such a way that if I didn't know they had worked on my house, I wouldn't have known that a company practically renovated my pool. Thanks MasterTouch!

BE FOREWARNED!!! All they have master is just disappointments even with the city department. We…read morehired them 2yrs ago and have yet to finish the spa in Deerfield. Always excuses and personal issues. We try working with them multiple times in- emails and pictures. However at the end of the day they are a team of incompetents. Will update this review with the new company that will fixed the mess they have created.

We have been with Allbrite many years. Excellant guidance and service. I love a bright clean pool.read more

Just had another company come out and they replaced the cord to the system. $45. Fixed the issue…read more Amazing how the entire system didn't need to be replaced as the family owned Allbrite Pool said did. Disgraceful. Disgraceful.

My experience with Superb Pools was an absolute nightmare. My pool was left in worst condition than…read morethey found it in. Avoid at all costs!! We moved into a new home that had a saltwater pool and wanted some work done, as well as find a company for regular cleanings. We wanted to have the pool light replaced, as well as have the tiles acid washed and the surrounding brick pavers cleaned. I was given a quote on Tuesday, and told that if I could approve and pay deposit by Wednesday, the work could be completed that week. We went ahead and approved the quote, as well as paid the 50% deposit. Thursday morning the work began on schedule and things appeared to be going well. We were told the pool needed to be drained below the light, but they drained the entire pool instead. It was initially not a big deal, but when they called and asked us to approve additional work since the pool was already drained, I should have realized then how this company does business. Thursday evening I received a text saying the pool was being filled overnight, and to give them an update in the morning so they could come back and finish up. I sent a text with a picture around 9:00 am. By about 1:00 pm when I had not received any response, I called and texted again. No response again. Finally someone responded and said they would be there by 3:00 pm. I received a call at 3:00 pm stating they were picking up the sealant and on their way. Someone arrived around 3:45 pm and put several bags of salt and chemicals into our pool. I could immediately tell that it was WAY too much salt, as it created a rim around the entire pool. The individual left about 10 minutes later with our pool looking absolutely terrible... lots of dirt and debris, a salty rim formed all around the pool, and the machine beeping saying there was way too much salt. I assumed they were coming back and would not leave their customers' pool like this over the weekend. Especially when they said the work would be done this week! After about an hour, I reached out with pictures and videos asking when this was going to be corrected. I sent numerous texts, phone calls, and emails over a two hour period. Finally someone responded and told me that this was completely normal and that the salty rim would be filtered out, and that the rest of the work would be done the following week! Keep in mind the machine was telling me our pool had twice the safe limit. I'm not sure whether they just do not know how to service a saltwater pool, or if they are just that negligent, but this company should not be trusted in your home. They also had the audacity to send me a bill for work that I had to hire another company to come out and fix/ complete. Our new company was APPALLED at the condition our pool was left in and has encouraged us to report them to the State. Save yourself the headache and avoid this company at all costs.

Do not trust this company! We have taken legal action against this company for our experience…read more Absolutely terrible company run by scam artists that do not know the first thing about servicing pools! They damaged our salt chlorine generator, drained our pool without permission, put 3x the maximum amount of salt allowed by the generator, and blatantly lied about the service they performed. My pool and pavers was left dirtier than it was before they started the job, and we have had to hire another company and spend money to fix their negligence and mistakes. Instead of acknowledging they did anything wrong, they would rather go to war with their customers. We filed a credit card dispute with American Express, and they are attempting to illegally workaround the dispute by hiring a third party collections/ lien to threaten us. We have hired a lawyer and gotten law enforcement involved for this matter, as this is highly fraudulent. Considering they continue to stand on their job well done, please review the photos and videos of our "acid washed" pool and pavers and judge for yourself. We are looking forward to exposing all this company's games.

I've been using them for pool service for almost 3 years now. They have been honest & reliable…read moresince day 1. Scheduling conflicts happen. But they've always kept their word and my pool hasn't been dirty since I've been with them. Not once have I had a guest issue regarding the pool. And if I need a repair...heater pump timer... drop an email and boom a call followed by repair in a timely manner. Thanks You for keeping my pool clean & blue year round!!

After having several frustrating experiences with other local pool companies and I am so happy I…read morefound Downtown Pools! I have used them for over a year and they are great! Extremely professional, helpful and reliable. They not only clean my pool but regularly check the equipment and make expert recommendations to maintenance as needed to maintain the pool system working efficiently. Cary and Ed are great to deal with, and the weekly staff that comes serves the pool is always very professional and get along great with my dog. Highly recommend for anyone looking for Pool service.

We just finished our pool renovation using Sun Blue Pools and had a great experience. We heard of…read morethe horror stories that people had with pool contractors in the past and I was kind of apprehensive with starting such a big project. We decided to do a complete renovation, new diamond brite, new decking, a sun shelf addition and a relocation of our pool pump system. We have had multiple quotes, from multiple companies, but we made our final decision based of positive referrals. We were told that the job would start within 2 weeks of signing the contract and that the job would take 4-6 weeks to be completed and swimmable. This was partially incorrect, as the job started immediately and completed under 4 weeks. We were impressed with the craftsmanship with the team at Sun Blue. They made the experience very low stress. We've had bad experiences in the past on projects where the contractors never kept us in the loop with the status of the work being done, but Sun Blue kept us informed every step of the way. It was refreshing to get daily phone calls from their team letting us know the schedule for the day or following days. We had workers on site practically everyday and if they weren't, we were told in advance. This practice is what every homeowner looks for in a company. When the job was completed, one of the owners came by for a final walkthrough to see if we had any issues before receiving the final payment. In prior experiences, the final payment meant that if there were any future issues that the contractors wouldn't pick up the phone or return phone calls once they got paid. Not Sun Blue. We've been in contact with one of the owners, Alan, a couple times since and he's even stopped by a couple of times to consult with us on a couple of issues, none directly related with their work. That is why they came so highly recommended and it is why they deserve a 5 star rating. I will definitely be using them for my future projects and will gladly refer them to friends and family.

Paul, Alan, and the entire Sun Blue Pools team are fantastic to work with. They did a complete…read morerefurbishment of our pool and patio, and we couldn't be happier. The quality of the work and the communication were both outstanding. If we had any questions or concerns, the entire team was attentive to our topic and worked quickly to address it. Also, their after-construction support has been just as great with a super focus on customer satisfaction. Thank you Sun Blue Pools!!

We chose Chappy's Pool Store because of their many positive online reviews and because we needed to…read morereplace our pool's salt system. We called and were quoted approximately $1,600 for the replacement. We then visited the store in person to confirm the price and schedule the installation. A few days later, we received a call offering an upgraded model for an additional $400. We clearly declined and stated that we wanted to stay within the price range we had originally been quoted. We communicated this multiple times throughout the process. After the installation was completed, we were surprised to receive a bill for $2,000 before tax. When we questioned the charge, we were told that a better model had been installed. However, we never agreed to upgrading the system. After expressing our concerns, they reduced the price by $100, but we still ended up paying over $2,000 with tax--significantly more than the original quote. Our main issue is the lack of transparency. We were not informed that a more expensive unit was being installed until after the work was completed. Had we known beforehand, we could have made an informed decision.. We had been considering using Chappy's for a future Diamond Brite resurfacing project, but after this experience, we will be looking elsewhere.

Didn't show up twice for quote. Came recommended. Will never recommend. Use anyone else.read more

A+++ The pool service itself, and the customer service over…read morethe phone is fantastic. Brandi is a pleasure to speak with. Mr. Pool service is very reasonably priced, and they do a great job. Derek is our pool technician and he is a complete professional. Prior to Mr. Pool service, we had a company that was very unreliable and hard to get a hold of. Brandi always answers my phone calls and emails promptly. The pool looks pristine when Derek is done. I am completely satisfied with the service and I highly recommend this company!

We've been using Mr. Pool of Coral Springs for Apache 3 years now. We were totally new to pool…read moreownership and they were so helpful, even through COVID and thee chlorine shortage and the invasion of ants into the pool. More impressive is how cooperative they have been as we have a large rescue dog who cannot be outside when the pool service person is in the yard. They are helpful, knowledgeable and prompt about returning calls and texts. Your pool will be as close to worry free as you can get. They are awesome and I am glad we found them first.

Quality of work was good, but one employee was very rude, and I saw him take his pants down and…read moreurinate in my yard. I get that people have to go when they have to go, but they could have his themselves better. I was a woman alone at home and it made me very uncomfortable

Ken and his team are fantastic. Our pool has been in great condition since we started using them…read more And given their high standards for customer service, I feel very confident in recommending them.