I have purchased 2 vehicles from this dealership. My Ram lost heat so I brought it to them to replace the heater core and flush the cooling system. This cost me $1300 and it seamed to work pretty good for the first few months. It was less effective the next winter but I was too busy to call about it. This winter, it is completely plugged again so I called them. It was a Monday and they told me it was 1 day past the parts warranty. Even though they weren't open on Sunday, they told me there was nothing they could do. The only thing they could do is try to do a little flush to see if they could get a little heat out of it. I own a business that has 4 trucks currently and they will need replaced in the next couple years. I will certainly not be doing business with PILSON ever again. read more

After a couple of hours waiting for an oil change and tire rotation. Finally said it was ready, I paid and left. Employees were having a great time in the waiting area without even asking why I was there. When I did get home, turns out they had not done the tire rotation that I paid for. Contacted the manager who tried to make it right but on the day they were scheduled to pick up my truck to do the work they hadn't done, they were 2 hours late and I had just canceled the appt (Manager did refund my money) read more

HORRIBLE customer service! I'll NEVER buy diddly squat from them again. I bought a 2017 Dodge Grand Caravan and paid for Gap and a warranty. $2800 total for both. Paid off the van after a year and requested a refund. I got $1300 back?!? They're a bunch of crooked SOB's. When I called to complain I spoke with Melissa Storm who was a total B and hung up on me mid sentence. She should be fired!! AWFUL customer service. I've bought 2 vehicles from them in the past but NEVER again. Pathetic people. read more

This dealership is so disrespectful. My husband made an appointment the day before to go test drive a vehicle. We drove an hour away only to get there and find out they sold the vehicle out from under us. They are the ones that made the appointment time. They could have had the respect to call and tell us that someone else was looking at the vehicle, but no we drove an hour away for nothing!!! Would not recommend this dealership at all. read more

We are very disgusted with Pilson Dodge. We bought a pre-certified dart and just found out it has been repainted and done wrong. The paint is chipping and needs to be done the right way or it will continue to chip off. The salesman and finance man know what they where doing to sell the vehicle and saw us coming. You need this and this to protect your car and this and so on and so on. Needless to say their is no __coverage for the paint so quess who has to pay. We have had so many different issues with this certified vehicle and have not been happy since day one. I have complained with no response back after my last one. Will never deal with PILSON'S again. read more

My friends and I were traveling from Chicago to Nashville when we had to pull off due to an overheated transmission. We were in a bit of a hurry and needed to take it in right away. The employees at Pilson were BEYOND accommodating and helpful! They drove us to lunch and back while we were waiting for my car to be fixed, sent an employee to Effingham to get a part we needed, and expedited the entire process so we would be on the road again ASAP and could enjoy our weekend! We could not say thank you enough to everyone who helped us, especially Jordan, Kris and Jennifer! Would absolutely recommend this place. read more

Went to the express lane at 8 am when they open to get oil change on F250 diesel and they informed me that diesel is not express even though i spoke to manager the day before and he said no problem. So i went next door to mazda express and was taking care of immediately. Thanks David Arthur of mazda service department! read more

My one hundredth review and it is difficult to write this review because it has me wearing a big stamp on my forehead saying "SUCKER." I recently bought a new car from Pilson and violated some of the cardinal rules of making such a purchase. To begin with, I trusted a car salesman. He had all the tools of the trade: the "glad-hand," glibness, a supporting cast, promises, and deceptive figures. Next, I went in obviously wanting this car. It is always better to feign indifference to some degree to get them to sweeten the pot. Not I, I went in drooling. Figures were tossed at me that made it appear that the car would be mine for many thousands under factory inventory due to rebates, one trade in, and the prospect of yet another trade on another vehicle I owned. Delivery dates were mentioned and by the time I left with the signed deal, it seemed like the salesman and I were old friends. Did he lie? No. Just skillful manipulation of the truth . . . and of me. How could I be so gullible? Well, that is easy to answer: I was buying my first brand spanking new car, after a lifetime of "pre-owned" and demos, and a dream car for me. By the time the dust settled and I drove off the lot in my new set of wheels, it was all a lot different than when I left the dealership the first time. To begin with, the additional trade I counted on never materialized (Oh what a surprise!), so now I had to cover thousands of dollars that it would have saved me. Then the delivery date seemed like some elusive point in time that was always just out of reach. Next, the salesman, who seemed like my best friend before I signed on the dotted line, was always late answering emails and phone calls, if he answered them at all. Then, when my dream machine did arrive months later, I was passed off to the financial guy who added a litany of charges: destination, prep, sticking their name on the rear of my car (shouldn't I charge them for the advertising?), exterior protection treatment ("You don't want your new car to lose its luster, so you?"), interior protection treatment (ditto for the interior), warranties of all sorts ("We stand by our product but so much could go wrong with it that you should buy protection because it would otherwise cost you a small fortune to fix."), and removing the odor from the mechanic who farted in the car while getting it ready. Okay, that last one isn't true. The toxins from all the adhesives, treatments, and such provided the longed for new car smell. Anyway, this litany of additional expenses thrown at me in sales speak boosted the cost of the car to thousands over inventory instead of under. What should have been the wonderful experience of driving home a car with only two miles on the odometer was tainted. I felt duped, naïve, gullible, played, and with no one to blame but myself. I traveled an hour to this dealer because previous experience had led me to believe that they would take good care of me. Oh, they took care of me and likely had a good laugh at my expense. The guy with "SUCKER" stamped on his forehead. Next time I should wear a hat. read more

I went to trade in my car at a dealership in Nevada that I had bought from Pilson in 2009. During the trade we found the title had never been put in our name. Needing help from Pilson we called and faxed paperwork. Christy in the title department signed and faxed it back. Finding out from the DMV we needed original paperwork we Fed Exed paperwork , and included a Saturday delivery label to send back to us from Pilson. The controller from Pilson, MARY ANN BROWN, decided she wasn't comfortable sending it back to us, so she sent it to the DMV in Carson City. When we didn't receive our copies on the Saturday, we called again. We were then told they don't use Fed. Ex and they were sending it UPS. We received our copies on Monday. Of course they weren't filled out correctly, so we had to start all over again. We sent them everything needed, and included 2 shipping labels, along with a letter to make sure the two labels were put in the same envelope so that once it was re-titled, it could be sent to us overnight. Pilson decided to use the label to send us the copies instead. After purchasing 4 Fed. Ex labels, (including the Saturday delivery charge) it still isn't right. If you are anywhere near Pilson Auto, run, don't walk to another dealership! read more

From purchase to service, it's definitely the worst I've experienced. I purchased a used truck, but it wasn't cheap. The person who handled my financing offered me an extended warranty and told me I had 30 days to think about it after I signed the paperwork and I'd still be able to add it to the financing of the vehicle. That turned out to be incorrect. I had an exhaust leak in my vehicle at the time of purchase and was given a "We Owe You" meaning they'll fix the problem for free. Well, they had my truck for 2 weeks and now 5 months after the repair, I have the same problem with the other side of the exhaust. So angry with the service department at Pilson Auto in Mattoon. Extremely rude and condescending service technicians and staff. First the service technician wouldn't show me the exhaust manifold and where it's located so that I could understand why they didn't notice there was an issue with the other side of the exhaust during my last visit. Then when he did agree to show me the part, he was very short, rude and then after I accepted his explanation and offered to shake his hand in appreciation for the explanation, HE REFUSED and walked away. THEN they actually laughed at me when I left. Unbelievable. I'd trade vehicles with another dealership to switch brands over this just so that I NEVER have to work with Pilson's ever again. read more

Horrible Customer Service. I had been working on a deal for two days over the phone and was suppose to pick the car up on Saturday, come Saturday no one would returb my emails, answer me calls, or return my calls. Monday morning comes and the vehicle was sold from underneath me. Knowing my payment price range Chris the desk manager calls me trying to push a brand new journey on me for $400+ plus a month. My experience was absolutely horrible and disappointing! read more