I took my vehicle in for new pads and rotors. I didn't even make to the end of the street when I…read morehad to use my brakes and the peddle went to the floor. Had to limp it around the block and take it back in. The mechanic tells me that there must still be air in the lines. Shouldn't this be checked? Wouldn't this be noticed on a test drive? Oh, yea... neither was done!! This is the type of service quality you can expect from them. Recommend you go elsewhere. Not being thorough and then lied to my face.... wow! This is your restructured team!?!? Need to try again!!

Darrin and his staff are great!! From quality of work, to customer satisfaction, honesty, and…read moreprices! I wouldn't take my vehicles anywhere else; they're the best!!

The group here is always ready to assist, no matter what the situation is. Reliable and timely.read more

From the owner: S & S Service Co provides truck repair, semitruck repair, auto towing, fleet service, and 24-hour…read moreemergency service to the Mattoon, IL area.

I have purchased 2 vehicles from this dealership. My Ram lost heat so I brought it to them to…read morereplace the heater core and flush the cooling system. This cost me $1300 and it seamed to work pretty good for the first few months. It was less effective the next winter but I was too busy to call about it. This winter, it is completely plugged again so I called them. It was a Monday and they told me it was 1 day past the parts warranty. Even though they weren't open on Sunday, they told me there was nothing they could do. The only thing they could do is try to do a little flush to see if they could get a little heat out of it. I own a business that has 4 trucks currently and they will need replaced in the next couple years. I will certainly not be doing business with PILSON ever again.

After a couple of hours waiting for an oil change and tire rotation. Finally said it was ready, I…read morepaid and left. Employees were having a great time in the waiting area without even asking why I was there. When I did get home, turns out they had not done the tire rotation that I paid for. Contacted the manager who tried to make it right but on the day they were scheduled to pick up my truck to do the work they hadn't done, they were 2 hours late and I had just canceled the appt (Manager did refund my money)

CROOKS, they are absolute Crooks. my daughter took her car in there for breaks and to have the…read morerotors turned. i also had them quote me for replacement of the rotors. 1- they never tried to turn the rotors, they just put on new ones. 2- they tried to con her saying they had to replace the caliper, which they added without authorization. 3- then they insisted they needed paid for that they would have to take it off and give me the caliper back. Illinois statutes on this matter says they are to return it to the condition that it was brought in. they refused. i will never go back there again. they are the worst car dealership i have ever encountered. dont use them or buy anything from them or you will be screwed. guaranteed!!! pieces of trash and it shows when you deal with them.

Best auto service place for daughter's Mazda!! Daughter playing softball for Lake Land and living…read morein Mattoon. Car has needed a few repairs and Carson at KC Summers has been amazing to work with. Coordinated repairs with him while I'm in Nebraska. Highly recommend for service responsiveness and quality!

These guys are the best! I had been having issues with my car not starting for a few months and…read moredone everything possible to get it fixed, including putting a new starter in. They took the time to look at everything, and found the ROOT of the problem and fixed it. When I say fixed it, this guy worked while he was sick, stayed up until 9 pm and was not going to let anything interrupt him. Now that is what I call service! The price for everything is unbeatable as well. I will definitely be going back!

My car was making lots of noises and I needed a quote on costs for repair. They were able to get my…read morecar in the same day (Friday at 3pm but I dropped my car off around 12pm and left the keys in the vehicle as I needed to get to work before 3pm), which was nice considering how many other places weren't available until several days or even weeks later. They were kind and helpful with a quote, and made some minor fixes (e.g. added more steering wheel fluid) even though I ended up not getting the repairs fixed with them. I'm giving four stars only because I felt communication regarding status and expectations was comparably less helpful/effective than with other places in my personal experience. Specifically, I wasn't called to know what the status of my car was, I had to call them; and they also didn't ask me for any contact information initially (I left my contact information with my keys in the vehicle but I am unsure if they noticed). It also seems like they don't work by appointment, it's more like a first-come-first-serve basis, which is fine except I didn't know that; since I was told it would be assessed at 3pm was expecting an assessment that day or the following day by phone call. My car didn't receive a full assessment until Monday and I wasn't given the actual quote until Tuesday morning. I'm sure they are very busy and I'm thankful they were able to help me with the quote, I just wish there would have been better communication about their service process and regarding my car's assessment needing to be pushed back. It's my only car and I had to scramble to arrange alternate transportation for Monday and Tuesday. However it was an overall good experience with Chad when we did communicate. I did not get my car fixed with them because I am going to buy a new car instead.