CROOKS, they are absolute Crooks. my daughter took her car in there for breaks and to have the…read morerotors turned. i also had them quote me for replacement of the rotors. 1- they never tried to turn the rotors, they just put on new ones. 2- they tried to con her saying they had to replace the caliper, which they added without authorization. 3- then they insisted they needed paid for that they would have to take it off and give me the caliper back. Illinois statutes on this matter says they are to return it to the condition that it was brought in. they refused. i will never go back there again. they are the worst car dealership i have ever encountered. dont use them or buy anything from them or you will be screwed. guaranteed!!! pieces of trash and it shows when you deal with them.

Best auto service place for daughter's Mazda!! Daughter playing softball for Lake Land and living…read morein Mattoon. Car has needed a few repairs and Carson at KC Summers has been amazing to work with. Coordinated repairs with him while I'm in Nebraska. Highly recommend for service responsiveness and quality!

Oil change, Service was great and the staff was really polite. The price was good . I called and…read morethey gave me an appointment that worked with my schedule.

Excellent service. Great quality at an affordable price. Was able to get in for service rapidly…read moreupon request.

I needed a break line fixed and was given an estimate of around $250, then told that i needed…read moreanother part replaced and was given no estimate for the service. When I asked randomly if it would be another $200-$250 for that service I was told yes. After everything was said and done I was charged $1000 a number that was never mentioned or agreed upon, and to top it all off after receiving my vehicle back it started had a new problem that I never experienced prior that i now have to fix before I can get a new tire. Thanks charleston service center for all the turmoil!

** - Over \$10,000 Wasted, Still Driving with Unsafe Repairs**…read more Over the past year, my wife and I have spent **more than \$10,000** at **Charleston Service Center** between our **2011 Ram 1500** and **2012 Ford Fusion**. After countless return visits for improperly done repairs, I finally gave up and took our vehicles to **Oakland Service Center** -- the only shop I trust now. Let me start by saying: **Jerry Hamner**, the former owner and intake guy, was great. He was honest and professional. But under the **new ownership**, this place has turned into an unqualified, high-priced guessing game -- and it's costing people big time. --- ### **2012 Ford Fusion (My Wife's Car):** * Brakes were replaced, but the car **pulls into oncoming traffic under braking**. That is a **critical safety failure**. * The shop claimed it was fine -- either they didn't test drive the vehicle or ignored the issue entirely. * **Brakes squeal constantly**, and we were told it's "just the parts," even though we were charged for **premium components**. * As of today, her brakes are **still squealing** because we can't afford to have them redone yet -- but we will eventually, somewhere else. --- ### **2011 Ram 1500 (My Truck):** * Was told the **rear end was bent**. It wasn't. They used this to justify a **completely unnecessary rear-end replacement.** * They tried to do an **alignment three times** -- each time it got worse. My steering wheel went from straight up to **noon**, then **11 a.m.**, then **2 p.m.**, and the **tire wear was extreme**. * They pushed **premium parts** at **massive markups** -- I paid **\$2,600 for parts that retail around \$600**. * They **misdiagnosed the 4x4 system**, replaced the wrong components, and only after **I figured out the actual issue myself**, did I buy the correct part and take it to **Oakland Service Center** to be properly installed. * Now the **engine has blown**, and I'm waiting to find out from Oakland what went wrong -- because I no longer trust anything this shop did. --- ### This Is Not ASE-Certified Work Basic procedures like **greasing the back of brake pads** to prevent squeal were skipped. That's **day-one mechanic training**. I seriously doubt the current crew has **ASE certification**, and if they do, it's not reflected in their work. --- ### Want Jerry's Quality? Go to Oakland. Jerry used **Oakland Service Center** for years. That's where I go now -- and it's the only place I recommend. Charleston Service Center, under its current ownership, **blames everyone else, avoids accountability**, and is slowly destroying what Jerry built. --- ### Final Warning: If you go to Charleston Service Center, be prepared to **spend thousands**, return repeatedly, and eventually **pay another shop** to fix what they messed up. I gave them every chance. **Over \$10,000 later**, my wife's brakes still squeal, and my engine just blew. **Avoid this place unless you like wasting money and risking safety.** We are taking them to small claims court very soon.

New Took my 2020 Explorer in for repair December 2023…read more January 2024 I was told the parts were back ordered. December 2024 I was told the parts were finally released and car should be repaired by February 2025. I didn't contact them until March 2025. Excuse after excuse with the need of 2 more weeks. May 14, 2025 I finally retrieve my car with a tow truck to take to another place for repairs. I was told the parts were ordered May 8th and should be in Monday. 2 other car owners were there to pick up their cars after sitting for a year. I was thankful my car was in running order after sitting for 17 months.

Excellent work on the body damage and much quicker than expected with the holidays. My car is good…read moreas new and cleaner than ever. Amazing crew keeping in contact and sending photos and updates. Would highly recommend.

Randy was very helpful in towing, fixing and diagnosing my cars issue…read more Recommend his services.

The owner worked on my truck busted his butt got it done and done right. Great people will plan…read moreto break down here again soon! Lol

The guys and girls at Caliber were fantastic, my car looks beautiful inside and out, it looks brand…read morenew. Thank you so much to the whole team!

Absolutely amazing service. Had it done in a timely manner and kept us updated through the whole…read moreprocess. Friendly atmosphere and awesome work. Thank you to all the people who have to work in this heat to get our vehicles in working order you're amazing and appreciated. God bless you.

So there I was, an out-of-town woman passing through Effingham, IL, on a business trip using my…read morepersonal vehicle. My car broke down at midnight. I called L & C, and the man who answered said that he'll take care of me first thing in the morning. I got a tow to them. And, first thing in the morning, they took care of me. I was allowed into the shop to watch the tech hoist my car and make a diagnosis. My cats roaming around the car didn't like it, but I sure as sugar cookies did (because I'm more curious). I needed a whole new drive shaft, and the tech hunted for one while I waited in the lobby. I agreed to letting them order a used part, and I agreed to let them repair one other issue they identified. They let me leave my car with them for the week, because I still had a deadline to get to my business destination. I picked it up five days later with no issue. It's been over a year since the repair. My car has run just fine ever since. Verdict: These guys care about taking care of people. Thank you.

Sunday late afternoon a tire blew on our car. We were able to put on the spare and make to the L&C…read moreshop. He had me on the road in less than an hour with a backup tire. Couldn't have been a better service call and very affordable too! Thanks, L&C!

Great atmosphere for an automotive shop. Stop in have some coffee or water while you wait. Friendly…read moreservice and up front on problem and cost. Work is done meticulous and cheaper labor costs than a dealership.

Rob does a top notch service, him and his crew do an excellent job. Had our vehicle in two other…read moregarages (not in this area) for a ignition switch problem ... Rob got to root of the problem and corrected it by simply opening his eyes that the others failed to do.