Our absolute favorite Mechanic shop. They are always honest, reasonably priced and nice. They will…read moretell you exactly what was wrong. I have never had anything bad happen with them.

I would give these guys five stars if it wasn't for their rude, tattooed, obnoxious toe-truck…read more driver. He had to have me give him directions to Stevenson hall three times each time getting angry he couldn't find it. Even though Stevo is the largest building in Charleston Illinois and he should know where it's at! He also was rather rude a out my knowledge of mechanics. Other than that they were fair priced. Nice to me when I came to pick up my car, and explained the problem in a way that I could understand. I highly recommend them, just not their towing services.

Great atmosphere for an automotive shop. Stop in have some coffee or water while you wait. Friendly…read moreservice and up front on problem and cost. Work is done meticulous and cheaper labor costs than a dealership.

Rob does a top notch service, him and his crew do an excellent job. Had our vehicle in two other…read moregarages (not in this area) for a ignition switch problem ... Rob got to root of the problem and corrected it by simply opening his eyes that the others failed to do.

** - Over \$10,000 Wasted, Still Driving with Unsafe Repairs**…read more Over the past year, my wife and I have spent **more than \$10,000** at **Charleston Service Center** between our **2011 Ram 1500** and **2012 Ford Fusion**. After countless return visits for improperly done repairs, I finally gave up and took our vehicles to **Oakland Service Center** -- the only shop I trust now. Let me start by saying: **Jerry Hamner**, the former owner and intake guy, was great. He was honest and professional. But under the **new ownership**, this place has turned into an unqualified, high-priced guessing game -- and it's costing people big time. --- ### **2012 Ford Fusion (My Wife's Car):** * Brakes were replaced, but the car **pulls into oncoming traffic under braking**. That is a **critical safety failure**. * The shop claimed it was fine -- either they didn't test drive the vehicle or ignored the issue entirely. * **Brakes squeal constantly**, and we were told it's "just the parts," even though we were charged for **premium components**. * As of today, her brakes are **still squealing** because we can't afford to have them redone yet -- but we will eventually, somewhere else. --- ### **2011 Ram 1500 (My Truck):** * Was told the **rear end was bent**. It wasn't. They used this to justify a **completely unnecessary rear-end replacement.** * They tried to do an **alignment three times** -- each time it got worse. My steering wheel went from straight up to **noon**, then **11 a.m.**, then **2 p.m.**, and the **tire wear was extreme**. * They pushed **premium parts** at **massive markups** -- I paid **\$2,600 for parts that retail around \$600**. * They **misdiagnosed the 4x4 system**, replaced the wrong components, and only after **I figured out the actual issue myself**, did I buy the correct part and take it to **Oakland Service Center** to be properly installed. * Now the **engine has blown**, and I'm waiting to find out from Oakland what went wrong -- because I no longer trust anything this shop did. --- ### This Is Not ASE-Certified Work Basic procedures like **greasing the back of brake pads** to prevent squeal were skipped. That's **day-one mechanic training**. I seriously doubt the current crew has **ASE certification**, and if they do, it's not reflected in their work. --- ### Want Jerry's Quality? Go to Oakland. Jerry used **Oakland Service Center** for years. That's where I go now -- and it's the only place I recommend. Charleston Service Center, under its current ownership, **blames everyone else, avoids accountability**, and is slowly destroying what Jerry built. --- ### Final Warning: If you go to Charleston Service Center, be prepared to **spend thousands**, return repeatedly, and eventually **pay another shop** to fix what they messed up. I gave them every chance. **Over \$10,000 later**, my wife's brakes still squeal, and my engine just blew. **Avoid this place unless you like wasting money and risking safety.** We are taking them to small claims court very soon.

jerry and crew always helps me out fast ,fair service, and fair price always Haroldread more

Oil change, Service was great and the staff was really polite. The price was good . I called and…read morethey gave me an appointment that worked with my schedule.

Excellent service. Great quality at an affordable price. Was able to get in for service rapidly…read moreupon request.

THEY RELEASED A "LIFE HAZARD" ONTO THE ROAD - AVOID AT ALL COSTS…read more If I could give zero stars, I would. Monro, Inc. and its subsidiaries (Car X and Tire Barn Warehouse) are not just incompetent; they are dangerous. In September, Car X in Charleston stripped my lug bolts during a routine service and hid it from me. It took a separate mechanic in Pennsylvania to point out that my wheel was seized. When I went back to Charleston, they admitted they messed up, blamed a fired employee, and sent me to Tire Barn in Champaign. Instead of fixing the catastrophe, Tire Barn reinstalled a structurally compromised wheel and sent me on my way. I only found out how close I was to a fatal accident when Costco Tire Center refused to let me drive the car away this month, calling it a "huge road hazard" that no professional should have ever let on the street. To top it off, trying to get help from their corporate office was a nightmare. I spoke with a Theresa Griffith, Guest Service Manager, who was incredibly unhelpful, dismissive, and clearly didn't care that her company's negligence ruined my Easter vacation and put me in physical danger. Do not trust these people with your vehicle. They will damage your car, lie about it, and then act like you're the problem when you demand they make it right. They are a disgrace to the automotive industry.

Very over priced and very poor place to work. District managers kept changing within a short period…read moreof time. Unable to keep decent help due to poor upper management. A long time employee had to quit and go somewhere else because they kept cutting his pay. Maybe it has changed now but Monro in General which is owned by Car X is a very poor company to work for long hours and lack of commitment from upper management to keep good long term employees. They closed the Mattoon store without any notice just sent a email and said we are closing the store today.

Sold truck not even 9 months ago and have had nothing but mechanical and technical issues they…read morewon't cover.... Sold us a lemon which is wrong for a 2017....

Ongoing electrical problem that 4 other dealerships couldn't locate or solve. I was 300 miles away…read morefrom home and had to get to the closest dealership as fast as I could. I couldn't have been luckier that day. Service Tech Jacob was the only person after 10,000 miles and 5 dealerships that took the time to properly trouble shoot my problem, locate the issue, and fix the problem. If I had a major problem in the future, I would drive 300 miles so Jacob could solve it, the first time. I have NEVER been so impressed with any dealership as I was with Diepholz!

2 hours for a oil change on a fleet vehicle the service requested was a full inspection, tire…read morerotation, fuel filter change I even made a appointment. These guys only changed the oil, then attempted to charge for a tire rotation they did not do. I have a mark on my passenger tire I made before the service and the mark is still in the same place on the passenger side. AVOID they will try to get one over on you.

My wife and I had our car break down as we exited I57 on the Monticello Road,we called and the tow…read moretruck there in 45 minutes. Driver got the vehicle and us to KC Summers in Mattoon. Very experienced and professional operator we had in Zack Apke on a Saturday afternoon. Home and safe! Jim Closson

Exceptional service when my insurance roadside assistance let us down. They responded very quickly…read moreand professionally. I'm handicapped and unable to get into the wrecker, so Dustin Salmons, the owner, brought his personal vehicle to transport me behind the wrecker. He and the driver stayed with us until our problem was addressed and were very very helpful and kind and the price was less than what we expected! I'd happily give them 10 stars if possible! I wish I had gotten the drivers name as well, he was terrific!