I have purchased 2 vehicles from this dealership. My Ram lost heat so I brought it to them to…read morereplace the heater core and flush the cooling system. This cost me $1300 and it seamed to work pretty good for the first few months. It was less effective the next winter but I was too busy to call about it. This winter, it is completely plugged again so I called them. It was a Monday and they told me it was 1 day past the parts warranty. Even though they weren't open on Sunday, they told me there was nothing they could do. The only thing they could do is try to do a little flush to see if they could get a little heat out of it. I own a business that has 4 trucks currently and they will need replaced in the next couple years. I will certainly not be doing business with PILSON ever again.

After a couple of hours waiting for an oil change and tire rotation. Finally said it was ready, I…read morepaid and left. Employees were having a great time in the waiting area without even asking why I was there. When I did get home, turns out they had not done the tire rotation that I paid for. Contacted the manager who tried to make it right but on the day they were scheduled to pick up my truck to do the work they hadn't done, they were 2 hours late and I had just canceled the appt (Manager did refund my money)

These guys are very cool. Was very easy to work with and everyone was overly friendly. I recommend…read morethem to anyone looking for a new or used car.

Have used pilsons many times in the past, went in today to see about trading in my challenger for a…read morebronco, because pilsons saying "if it's pilsons it's possible" got low balled on a trade, told I couldn't get the bronco with no credit ran because the payoff was too expensive. Then to top it off, the guy who assessed my challenger(Pilson fords own general manager) parked the challenger on a parking block(any challenger sits to low to go over these) so the bumper dragged on and off the parking block, now the bumber is hanging underneath the car! So now I have to go to a body shop to see what kind of damage they caused, and to have it repaired by a body shop, is going to cause the value of my challenger to go down anymore, making my car basically impossible to trade in anywhere!!!!!! Do not recommend, will never be back after this. No deal made, and DAMAGED my car to boot. Thanks for that HORRENDOUS experience today.... This review will be left on any and all applications I can find for reviews. Do not use this dealer. As they may damage your car assessing it. I think Pilson needs to fully pay off my car, and get me into something else since they damaged my car, which has also lowered its value. Update last week, a week after this incident the general manager reached out, said they owed me an apology on a voicemail, wanted to see damage in an email. I replied to email last week, here we are, 5 days later, and no response back. Pilsons really isn't worried when they cause damage to your car, or just tell you the can't work out a deal for you. Again, DONT USE THIS DEALER. After probably 20 purchases with this dealer, it's rough to say, but they don't care about customers or trades anymore. Received a call from Drew, basically just an apology, and they want their body shop to fix any damage, while trying to tell me the challenger didn't touch the parking block. Once again, do not use this dealer! Trying to say they didn't damage my Challenger! Stay far far far away from this place!!!! They should be paying for repairs, at a body shop I trust, and paying for depreciation due to the damage. Or fully pay the car off and get me into something else.

We purchased a car from KC Summers last month. We had a very positive experience working with…read moreGarrett Lee as our salesperson. He was kind, knowledgeable, not pushy or showy, respectful, prompt in responding to text messages. We had an opportunity to get a vehicle a few months earlier from a bigger city but opted to continue to work with Garrett because we were so impressed with his professionalism and wanted to keep our money local. Last night, I hit a fallen road sign hidden in the snow after pulling off a one lane road to let an oncoming car pass. It led to a flat tire. When we had difficulty locating the spare, I sent a text message to Garrett. He indicated that he was in Charleston and came to us immediately, where he not only found the spare tire but proceeded to change out the flat tire in his suit on the dirty, wet, icy ground. He ensured that the service team knew that we would be coming in first thing today for repairs and made sure that a loaner vehicle was available. The tire was repaired within a few hours. During a holiday season when consumers and salespeople are tired, stressed and not always at their best, I wanted to highlight what a great job Garrett Lee at KC Summers in Mattoon has done for us.

Beware, especially if you're planning to travel to see the car. I was in constant communication…read morewith a sales man there. I sent pictures of my trade in, and offered repeatedly to do a FaceTime walk around. I had my car assessed for trade ins at my local dealers. I drive 2 hours to buy a car from these guys and I think they just knew they "had me" and didn't think I'd drive 2 hours back empty handed. so they low balled what they gave me over the phone and lower than other reputable dealers in town quoted me. These guys are exactly why car salesmen get bad reputations.

I saw a car on-line and went for a test drive. The car looked good, and we took two test drives…read more The price was very fair and being as I had been shopping for a long time trying to find a car, I didn't even haggle over the price. I was told if I left a $100 deposit down on the car they would hold it. A few hours later they called and I was told the car was already sold. There was no sign on the car, saying it was sold, we were allowed to take it out for a test drive, the car was listed as "inventory" on-line and we were told it was ours for the deposit I left. They then tried to get me to buy a different car. Either this is very shady business practice, or they are so inept they do not have system for tracking what cars have sold, or not. Extremely upset and angry that I wasted all that time there, and should have found a more reputable dealer to work with. The old "switch and bait." I do not trust these people.

I have had KC Summers do several different services on my Kia for many years. I have always had…read moreprompt service and they always answer all my questions. I love working with Amber in the service department and Scott in sales. They are both amazing!

Brought my truck in for a routine oil change--nothing special. When I got it back, I noticed a trim…read morepiece beneath the steering column had been left off. Not a huge deal, mistakes happen. I brought it back and politely pointed it out. The response? "I don't have anyone to look at it. Bring it back another time." So I did. I rearranged my schedule and took time off work to come back. This time, I was told that GM wouldn't approve fixing it unless the part was broken. Not missing. Not reinstalled incorrectly. Just broken. Apparently, restoring something to the condition it was in before their techs touched it is beyond their responsibility. Out of curiosity, I called another dealership. They had no issue addressing the problem--because they understand how customer service is supposed to work. That leaves me with three possible conclusions about the person I dealt with: He's lazy and unwilling to take ownership. He's uninformed and unqualified. Or he's lying to customers to avoid doing his job. None of these options instill confidence. All of them guarantee I won't be back.