A very complicated dry cleaning experience. Drop off a coat for dry cleaning. Within a few hours,…read moreget a call from them that they 'forgot to get my email address so they can tell me when the dry cleaning was done' ( I never got an email from them. ) Then they called about the neck hood piece, did I want that done because it is Extra. Then I got texts from them. Then I picked it up, $59. Then I got a call they forgot to give me neck hood piece back. Then, the person there could not find said piece at first. Sigh. 3 phone calls, 3 trips there, and a few texts. Complicated.

They are great! The experience is easy and they get the job quickly. The piece that stands out to…read moreme is their attention to detail. First, they grabbed all of the metal collar stays out of my dress shirts. Originally they forgot to give them to me but remembered to do so more than a month later. Recently they also saw that a hem on my dress pants had fallen out and without even saying anything, they took care of it for me. They truly care and do a heck of a job!

My review is a little uneducated because in my 26 years of life I've only been to the dry cleaners…read moreonce - and it was Pilgrim in Chanhassen. Chosen for its close proximity to my office, I was not disappointed with the service. I had a white faux fur coat that had gotten black hair spray residue from a cruella devil costume on the collar - and needed it cleaned in a short turn around for a formal event. They managed to get the spots out AND meet my deadlines. There was no wait to drop off or pick up which was also nice if you're in a hurry. Service was friendly. I have no complains

They charged me 16 for hemming a pair of pants and $10 for dry cleaning another pair of pants.read more

Excellent customer service and attention to detail with stains and special instructions. Highly…read morerecommended!

From the owner: Mulberrys Garment Care was founded in 2009 by our CEO, Dan Miller. After a particularly bad dry…read morecleaning experience, Dan thought, “there has to be a better way” and began learning more about the dry cleaning business. He wrote down all of the things that bothered him about dry cleaning and vowed to create a dry cleaning business that placed customer satisfaction at the forefront. After obtaining certification as a dry cleaner, wet cleaner, and environmental cleaner, Dan launched Mulberrys Garment Care in Minneapolis, Minnesota. Starting with a single delivery route, Mulberrys steadily expanded by adding new stores and delivery routes in multiple communities across the Twin Cities region. After finding success in the Minneapolis area, Mulberrys expanded into San Francisco, California in 2017. Mulberrys purchased Laundry Locker in 2018 and now operates dozens of public and private dry cleaning lockers across the San Francisco Bay Area.

I have gone there for years. They are superb and highly reliable. Always friendly and responsive…read moreand the clothes come back well cared for.

If I could have left "0" stars, I would have. Picked up my raincoat and a quick glance through the…read morebag showed all seemed fine. No one at the store (#8) said ANYTHING about any issues. I take it out today only to find that you not only knocked off a button but there is a giant SLASH through the fabric on the bottom of the coat. WTF?! NOTHING noted on the plastic bag telling me of these issues and you had the AUDACITY to charge me $24.00! So now this coat is garbage! We are sooo done with @PilgramDryCleaners . There were other incidents over the years and we gave you a second chance but NEVER again. You do not deserve our business nor will you get it.

I started using Pilgrim Cleaners last year because I needed some comforters and bedspreads cleaned…read moreand they've done an amazing job. I then decided to start sending my sheets in because it's difficult for me to wash and fold king sheets by myself. I like getting my sheets back folded and wrapped in plastic to put in my linen closet until I need them. I did ding a star because they washed a quilted bedspread and it shrunk quite a bit, to a queen-sized spread. I just put it on a different bed.

They always do a great job and are very friendly and helpful. I switched from a Tide Cleaners to…read morePilgrim and get better service and my clothes don't stink of the Tide detergent anymore.

Dear Community of Excelsiior/MInnetonka/Shorewood/Chanhassen, WOW what an incredible experience,…read moreboth in my business shirts, pants, suit coats and every week cleaning.... incredible focus on quality..... so, I brought my sectional sofa covers in for cleaning, really nervous as to the ability for Hour Glass Cleaners to do the job, and to have what was a very expensive sofa cover job without shrinkage and to get out sweat/dirt/red wine stains in the multiple covers...... I was amazed... .not only does LAURA the Manager deserve a raise... but she filled me with confidence and that she herself would do the cleaning... I cannot tell you how impressive she is with her ability to deliver on her promise and that I will always bring my cleaning to her and Hour Glass Cleaners of Excelsior... THANK YOU LAURA... YOU ROCK.... YOU ARE AWESOME AND THANK YOU FOR YOUR CARE AND CONSIDERTIONS...... 1

This place has always provided excellent service and they recently computerized their system which…read morenow provides email notifications. It's a great deal to dry clean 5 shirts at a time IF YOU HAVE A COUPON. They used to do this auromatically but just stopped the practice which is a bit annoying. Plus, they provide free dum dum suckers and dog treats.

Amazing and wonderful and kind tailor! They do a wonderful job from alterations to make clothing…read morefit properly to fixing a zipper jam. I embarrassingly jammed my zipper on my jacket which I couldn't get unjammed and I thought it was hopeless, so I brought it here...and the lady I didn't get her name unjammed it in a jiffy...free of charge. Wow! Now that's customer service. Thank you, thank you, thank you!

This was my first time coming to Stitch It and will be the last. I had an okay experience, but no…read morewhere near a good experience. Experience: I have never had any of my clothes altered before so I didn't really know what to expect. We walked in and no one came to help us at first. We waited a few minutes and a lady came from the back. She was not friendly and not talkative. Whenever she would talk she would whisper and I couldn't hear her at all. I got up and the measurement table and I wasn't directed at all and I didn't know what to do. She put pins around my ankle and said "okay". That was it and I asked if I could get them brought in as well and she sighed. I got two pairs of pants brought up and in, payed for them and then left. A week later I got there and the same thing happened; no one came out and we had to wait. A different lady came out and gave me my pants. I tried them on and one was okay, but not brought in enough and the other was terrible. I asked why this one was altered from the ankle to the knee but not from the thigh to the waist. They said they couldn't do that on that pair of pants but now that pair of pants is ruined. I left and won't come back. Store: The store is small and inside Ridgedale Center. It is in a convenient place. They have 2 changing rooms and that about it. It is not great looking but it was clean. Customer Service: The customer service here was bad. Both employees we talked to were quiet, non informational, and just plain unhelpful. They didn't help explain the procedure, explain anything they were going to do, and were unhelpful when the product came back poorly. Overall I would say to go somewhere else to get your pants brought in or anything of that nature. I can't say for anything else they do but I myself had a horrible experience.

Very disappointing first experience. Multiple issues with my order--dress pants returned covered in…read morelint, a missing button, and a sweater that still smelled strongly of perfume. Worst of all, a brand-new shirt came back with horrible pilling that was not there before. I contacted them the day after pickup and didn't receive a response. I think messaged them and they said leave an email. I left an email and didn't hear back for days, at which point I was told to bring items back within a week.--which was no longer possible due to their delayed response. It's been a month now of emailing with them and not getting any resolution. Poor quality and poor customer service. I won't be returning.