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    Pilgrim Cafe

    5.0 (1 review)
    ModerateFood

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    17 years ago

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    No 131 - Ambiente unschlagbar

    No 131

    2.8(8 reviews)
    0.4 km
    £££

    We were on our way to the hotel this past weekend, 28/02/2026, when we unexpectedly received a…read morephone call that my travel partner's father had a stroke back in the U.S. The situation was dire, and we needed to return to London to secure flights home. We emailed while we were en route back to London, and we also followed up with a phone call when we arrived. The person working the front desk said they had not received an email and we asked if we needed to follow up with a second email reiterating that we would not be able to use our reservation and why. We were assured that no second email would be needed, and that Monday the manager would assess the situation and let us know if they could do anything to help accommodate our situation. On Monday, we received a communication via email that they would still charge us for the room. We called to follow up to see if could be some type of amicable solution could be achieved and spoke with Sarah, the manager. She repeatedly stated that her terms and conditions needed to be abided by. She was rather short and continuously interrupted instead of listening. It appears that taking money for a room that isn't used, no matter the circumstances, is more important to this establishment than customer service or compassion. There are other places to stay in the area that offer much better customer service. This was the worst experience that we had in England and every other facility where we stayed, up to this point, had been lovely and gracious. It was a shock to see how coldhearted and unfeeling they approached this situation. This experience further compounded something that was frightening and harrowing and unexpected.

    Great venue with a nice crowd!…read more Visited 131 on a Saturday night and had a great time. I only stayed for 1 drink but the service was good and there was lots of space to sit / stand. Cocktails were good and reasonable prices.

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    No 131
    No 131 - Terassengastronomie

    Terassengastronomie

    No 131

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    Pilgrim Cafe - food - Updated May 2026

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