I rarely leave negative reviews, but unfortunately, my experience with this business was extremely…read moredisappointing.
My mother and I purchased a Megaformer for $5,500. Before purchasing, I went to the studio, looked at the available machines in person, and specifically selected Megaformer #8. I photographed the machine, and through multiple text messages and emails, it was confirmed that #8 was the machine we were purchasing.
In fact, before I even submitted payment, I sent a photo of the exact machine and stated, "It was number 8. This sexy little number right here." When there was concern that another customer may have purchased it, I waited while the owner checked. She then confirmed that the other customer had not purchased #8 and told me I could send payment for that machine. We then paid the full $5,500.
Months later, immediately before pickup, I again emailed specifically to verify that we had purchased Reformer #8 before hiring professional movers. The response I received was: "That is correct, everything is marked for her."
Despite multiple confirmations by both text and email, when we arrived for pickup, we were given a completely different Megaformer. The machine we received was visibly not the machine I had selected, photographed, and purchase and much more worn.
I contacted the owner afterward and provided the photographs, text messages, and emails documenting everything. Rather than acknowledging that a mix-up had occurred and working toward a reasonable resolution, the response became defensive, and I was repeatedly told that I had "misinformation," despite having the written correspondence showing exactly what had been agreed upon.
Mistakes happen. My biggest issue isn't simply that the wrong machine was given to us; it's how the situation was handled afterward. When a customer pays $5,500 for a specific machine that has been repeatedly confirmed in writing through both texts and emails, I believe the business should take responsibility when the customer ultimately receives something different.
I have retained the photographs, emails, and text messages documenting the entire transaction. Unfortunately, based on my experience and how this was handled, I cannot recommend this business