My family and I had an absolute great experience with all the trolly drivers!! Great people!! Beyond friendly!! Riding the trollers saved us so much money!! Absolutely recommend the Pigeon Forge and Gatlinburg trollies!! The people at the transit station are extremely nice and helpful as well. read more

Went to the big rig showdown at the Leconte Center and waited 40 minutes at the mountain lodge shuttle stop. After waiting that long we decided to call and ask if the trolley was still running, at which point the lady on the phone told us the trolley was still running. She transfered me to a supervisor named mark who then stated to us that the trolley had actually stopped 40 minutes ago. Mind you there are no signs stating when the trolley hours were, so we were under the impression they were still running. After waiting 40 minutes for nothing I can say I am not pleased with this experience and that the workers could definitely do better on their part and not tell the consumers the wrong things. read more

Highly recommend taking the trolley to Dollywood from here! It's only $3/person for all day use. Trolley comes every 15 mins. The buses are clean and the bathrooms are clean at the transit center. read more

I came to take the trolley to Dollywood and waited 35 minutes and called to see when they would be by after being told at 12 they were on the way. When called again was then told trolly down would be another 25 minutes for one to come by. If you plan to use the trolley for transportatio, may I suggest you bring your car. 1 hour wait just to ride. Update: called again at 1 pm, and was told another 20 minute. This is ridiculous even with one trolley broke down. By the way heat is 96 degrees. If I had another way I would definitely take it read more

There parking lot is right next to the Old Mill shopping area. They have ONE sign in the front of that tells you no unauthorized vehicles. When you get into the parking lot there are zero signs. We accidentally parked there, and they decided to tow us. There is nothing about this situation that is right. Shame on them!!! read more

Very reasonable price for a $3 dollar all day ticket when visiting Dollywood. Drivers were friendly and caring. The trolleys were clean and the patriot parking lot was a good size. Saves money over Dollywood Parking and adds to the experience. read more

We had a great experience using the trolley to get to and from Dollywood. I bought tickets in advance ($3 for a day ticket, which is significantly cheaper than parking at Dollywood) and we arrived in the morning to take the first bus (9am). The trolleys are in good condition and it was an 8 minute drive to Dollywood. Returning, we only had to wait about 10-15 minutes coming back. I'd definitely use this service again. read more

We had a wonderful experience with the PFMT trolleys. The drivers were all super friendly and very knowledgeable of the area. We got some great info on restaurants and attractions for the drivers. We found Junction 35 because of the recommendation from one of the drivers (the very funny guy who has all the really bad dad jokes on the Dollywood trolley). He was awesome!! Thanks for the easy way to get around the area. We had one very long wait due to staffing shortage of drivers, but it was only one long wait. Suggestion - get an app folks, this is 2021. An app that shows routes, locations of trolleys,...etc. Seriously. read more

The price is reasonable, the drivers are very friendly. The bus service is deplorable. They have two buses going to Dollywood but not on the major routes. Expect an hour or more to get a bus and additional time to get to where you are going. As many tourists as they have you'd think they'd have better public transportation! read more

I was visiting the Pigeon Forge area and we made plans to visit Dollywood. If you park at the park, you will pay $20 for parking and will likely still have to take a Dollywood shuttle to the front gate. We opted to take the Pigeon Forge Trolley into the park (which I believe was $3 for a day pass that would get us back to our car at the end of the day). You purchase your ticket in the office and then find the appropriate boarding station in the parking lot. It was all pretty straight forward. It was definitely a great way to save a few bucks on our trip. It was definitely a little bit of a pain at the end of the day when we were heading home and it definitely takes an extra second to wait for the shuttle and have it drive you back to the station. Overall, I would definitely recommend this service if you're trying to save a few bucks! read more

In theory mass transit should be great for all of us. If so you wouldn't think they would run a route with two people, right? They go to off the track locations with no one at the stops rather than have data that might support running more efficiently. End result is you are lucky to only have to wait an hour for the next one. Use Uber you say? Nope sorry none around because of trolly. read more

they were terrible, atleast in my experience, got an all day pass, in-expensive which was good. but only rode twice, bc every time we stopped to ride it was almost an hour long wait. our last time we stopped at a trolley stop to get back to the station to get the car. me and four other people sat at the stop for an hour and a half after being told the driver would be there in less than 40 minutes. then when he finally came around to thag stop he sped right passed the stop. didn't slow down, didn't stop. didn't even look to see if any people were there. i understand the wait bc that town is very busy and there's traffic i get that, i do. what made me mad was the fact that he just drove right passed us. the people at the stop were very nice though. just my experience. read more

Had an all day pass, only were able to ride once, Trolley wait was an hour for the first, and didn't get to ride again because the trolley was only running every hour to an hour and a half. Started walking and then a trolley would go right by you while wait at a stop. The driver wasn't even looking at the stops when they drove by us. We tried to wave him down and he was not looking towards the stop. Terrible time to say the least! read more