I wanted to take this time to share my experience with this store. I have been to this store…read moreseveral times have bought a few items had a beautiful ring but didn't buy it my husband went to the store the ring wasn't there in the store but the Manger Mary and her team were able to assist him and ordered the ring fine him.

I was looking to reprong and resize a ring I had gotten for Mother's Day the previous year and the…read morering came out PERFECT. Even better than when I had first gotten it! And the whole staff was GREAT. So friendly! Had my boyfriend pick up my ring for me and he had no problems getting it. I highly recommend this shop!

Only because I am brand new to this business! I'm sure I'll LOVE IT!!! Jewelry is right on trend. I…read moredon't buy jewelry ever due to trends, I buy what I see and fall in love with!!! RARELY EVER, do I return jewelry as I only buy what I LOVE!!!

So the last time I bought a car I went to a dealership that I had never visited before, and I told…read morethem when I got there that I usually go to the dealership down the road. The first thing they said to me was that I shouldn't be going to the dealership... Now I told you that story so I could tell you this one... I visited Vancott Jewelers for the first time yesterday. Within the first few minutes of speaking with the lady that greeted me. I mentioned that I usually go to Van Horn Jewelers in Owego and her next response was that she had heard that they do very good work over there. She made a couple of other comments that were positive about the competition and then asked what she could help me with. My first thought at this point was that Van Horn Jewelers must be doing a pretty good job if the competition is telling me so and it made me feel good that my previous decisions on my jewelry purchases were pretty good as well If this place is telling me that the other place does good work. So anyway the reason I stopped in was to have a watch repaired. It's not an expensive watch in comparison to others, and in fact it's probably going to cost as much as it retailed for originally to fix it If not a few dollars more. I was already aware of this by doing some research and I am okay with this. I had originally taken it to another place to have it repaired and I was told that it wasn't worth it because it would cost too much which I didn't feel was that other guy's decision to make, so I took my watch and went home. Vancott Jewelers didn't approach it from that angle, but instead understood that I was looking to have this repaired, quoted me an estimate and a price for shipping. The woman I was talking to at this point is named Carol and she was most helpful. She showed me what she thought the problem was, and was very polite and courteous. This all happened yesterday, I haven't received the estimate yet, and obviously haven't had the watch repaired and yet here I am already leaving five stars. The end result of what I decide to do with my watch in my opinion isn't relevant as the service I've received so far was exemplary.

I'm a frequent customer of The Jewelry Shop and have been for many years. It is an amazing place…read more It's my go to place for gifts, holidays and my own personal treat to myself. They go out their way to be professional and meet your out of the ordinary jewelry questions. Support, our small businesses ! Shop here for the holiday and every day.

I have been a loyal yet infrequent customer of The Jewelry Shop since 2011 but the professional and…read moreapproachable staff continue to provide the same top tier customer service, workmanship, and generous military discounts as if I was a regular client. I recently dropped off three of my wife's rings to be cleaned and a set of earrings; one of which was bent out of shape and required repair. All items were ready for pickup within a week. They expertly prioritized the services required based off my timeline to depart town. My wife is extremely pleased with the results and we will continue to only use their shop when we are home for visits.

Conti Jewelers is a great place. They helped me out with my wedding ring for my future wife. Also…read morethey helped out with my mom's Christmas present. If you ever need to find something nice for someone in your life go to Conti Jewelers.

These girls are so uppity, They have very negative comments from behind the desk. If you go there…read moreask for John. By the way don't judge a book by its cover girls, If I were you , I think you would like to trade your paycheck for my paycheck in a minute. You better tone it down . Never coming back. You never know who you're dealing with.

I left my eco citizen watch for an estimate on the watch. The watch repair man only comes Thursday…read more It took three weeks of me calling just to be told he only works on " high end watches " I called to more times to see if e brought the watch back. This took 3 1/5 weeks only to tell me that he doesn't work on these so I had to make sure by calling again to follow up with him to return my watch. No calls apparently it was not important. It was a beautiful citizen watch and I feel it was expensive. So sorry it wasn't a Rolex. Good luck

Emil's is the place to go in the southern tier for exceptional service and gorgeous custom jewelry.read more

The salespeople (Jacqui) and the entire staff at Steve Pronko's are wonderful. If they don't have…read morewhat you're looking for, they will be more than happy to procure it for you. My only issue is is when I go in there to pick up watches that were getting batteries or a piece of jewelry that was ordered, I always end up finding more things I want.

Long time trusted jeweler in the city of Scranton. Excellent prices, quality service and…read morereasonable on-site repair services.

Frank and Vito are so great!! I love supporting a local father/son family business that really…read moreknows their stuff. I brought Frank an old 1940s ring that needed a new stone and he did a fabulous job resizing it, getting a new stone set, and making it look original. He also made sure it was ready in time for my anniversary. Very reasonable prices, nice guys, professional and very knowledgeable about their craft. She loves the ring!

I had some work done by Frank recently. He estimated 10 days for the repair but would call if…read morethere were any issues. Ten days came and went, so I called and left a message. He finally returned my call days later and explained that he had been busy. My rings were finally done after more than 2 weeks. When I expressed dissatisfaction, he proceeded to berate me. According to him, 99.99999% of women wear their rings the way he soldered mine. He wished that I had told him how I wanted them soldered. Positioning of the rings was never discussed. It seems to me that Frank should have brought this matter up rather than assuming. Customer service is clearly not in Frank's wheelhouse. I, nor any of my family and friends, will ever patronize Frank Longo Jewelers again. Lisa M.

Love the distinct gifts and jewelry at this store. I always find more than I can actually buy every…read moretime I go. Bruce is absolutely wonderful to chat with as well. Definitely worth the walk around the corner from the "main" shopping area. I just love this store and always find those special gifts for birthdays and Christmas.

Hidden little place tucked in to the corner of the metro center courtyard. They have unique gifts…read morefrom all over the world. Jewelry, clocks, hats, scarves. I know you will find that perfect gift for just about anyone

The worst managed and run retail jeweler. I have had to replace my wedding band three times and…read moreevery time the ring arrives it is misplaced at the store level. The manager has no clue what is happened or how the associates are treating the customers. Complaint has been made to corporate and still nothing, not even an apology given. Thinking about a jewelry purchase? Don't walk but run from Kayes.

I have had my engagement ring in the store three times this year - since February. The prongs on…read morethe small stones are sharp enough to cut skin, snag clothing. When I bought the ring from JR Robinson - prongs were smooth. All of the other times, I have had the ring in for service under extended service plan - ring was returned with smooth prongs. Three visits this year - jagged prongs every time. Last visit, I was supposed to receive a call when service was complete. After three weeks, I called. Of course, the ring was there - no explanation or apology that no call was made to pick up ring. And guess what, prongs are still sharp. Staff states sharp prongs are how the ring is supposed to feel. I'm done with this jeweler.

I worked for Zales corp when last year. I worked there for three months and then was offered a…read moreposition with another company. I told them to help them out I would continue to work for them even after I had worked a full day at my full time job so they had enough time to find someone to replace me. Without even telling me they cut my pay by $2 per hour. I then was told my W2 could be found online. After struggling to try to recover it they finally told me it was actually not available online because I wasn't employed there and sent me a link to download it. I went through the entire process of downloading it and they had the wrong address on it. I couldn't get in touch with anyone over the phone so I had to resort to emailing them. From there I finally received an email back (in February) and was promised I would be mailed a corrected W2. The new W2 that took, 11 days to arrive, had the correct address on the paper they put in the envelope window and again the WRONG address on the W2. I was extremely frustrated and requested them to overnight me a new one with the correct address so I wouldn't have to cancel my appointment with my accountant and they DIDN'T. I still have not received a new W2 with the correct address and they have officially stopped responding to my emails. They are extremely unprofessional and breaking the law by withholding my correct W2s. This company is awful to work for and they treat their employees like trash. STAY AWAY FROM THIS COMPANY TOTALLY!!!!