I have gotten multiple tattoos from Pat, who is one of the nicest tattoo artists I have ever met…read more He does fantastic work and has amazing creative vision. His versatility and use of color is truly outstanding. I have gotten tattoos from multiple artists, but he is by far my favorite one to work with. As a whole, the shop is great. It has a beautiful, old-fashioned layout. I frequently chat with the other artists (Paul and Shawn) and piercer (Dan) in the ship who are also very nice and make the whole experience always fantastic. This is by far the best shop I've been to in the almost 10 years I've been getting tattoos done. I could not recommend them enough.

I did not have a good experience here. After an expensive tragus piercing and faithfully adhering…read moreto care instructions, I discovered the piercing too close to the edge. It ripped through and now I am scarred for life. I am still looking for solutions before resorting to surgery.

I had a 4pm appointment with Casey that I was 20 minutes late for because I went to the wrong…read moreplace, and he told me to come on in when I offered to reschedule. He carefully considered the piercing I planned to get and after studying my ear, told me that the piercing would likely not be compatible with my ear structure. he then offered another piercing that meshed much better with my individual ear and he had me in and out of the chair in ten minutes!!! I LOVED his honesty, his artistic opinion, his precision, and his skill! he is kind, accommodating, and professional! i LOVE my new piercing and I WILL be returning for more!

Steven was my artist and he is wonderful. Help me decide on final design,placement and coloring…read more Friendly,professional and knowledgeable. Highly recommend! Got my next design all planned out. Definitely the man to see at Defiant Designs.

I got my first piercings (both lobes). I love the outcome and had a great time while getting them!…read moreAubrey was super nice!! She talked me through the entire process, we had a nice conversation and she helped me feel comfortable :) I definitely plan on going again soon!

I've been going here for all my piercing needs since 2023 and I'll never going anywhere else as…read morelong as they're in business. The cleanliness of the entire place to the professionalism you couldn't ask for a better overall experience. Dan has always been thorough and upfront about pricing before any piercings are completed like they say you get what you pay for. Any type of jewelry I've purchased from Dan I've never had an issue and for that I'll pay the price for quality jewelry. The vibes of the place are always on point I've never left the shop disappointed. Most of my jewelry I've received is from Tawapa; their jewelry is always bold & beautiful!

Beautiful, clean atmosphere. Professional artists. And very fair prices! Highly recommended.read more

I got my first tattoo with Chip in remembrance of my Mema and I couldn't have asked for a better…read moreexperienc. Chip was great I told him I was scared he had someone talk to me the whole tattoo and it was done before I knew it .

Got my second one done today. Today's was a Celtric Cross modified design as a tribute to my…read morebrother and Chip knocked it out of the park just as he did on the last about 8 months ago. Received loads of compliments all day. He is truly skilled and a great guy. I highly recommend!

I worked here 1996 for 5 yrs then again for xmas 2012. I…read morehad 2 great bosses. Mary T district manager no nonsense lady but fair and teaches and trains well. The other lady Inez a fair and just boss as well. Pagoda standards are high in training. meetings for customer service and product knowledge. we went thru a lot and also about piercing ears. not all is great in piercing babies ears. I did well at it. They offer 2 at once fro a childs ear but to me everyone might not pierce straight thru. Our training is not to angle the gun down but pull the gun up against the back of the ear so you get a straight line most put the gun on the ear and then pierce. Do not go to this gal as often the angle goes down. all about training. back in the day it was life time warranted until ppl abused it and stretching the necklace is not normal use. So there went that clause. Penske owned the company long ago in the 80s. Now zales owns it. They also bought out silver and gold connection and gemstone jewelry which I was part of training for all the stores in oakdale mall. It has a nice pricce range of jewelry and variety. I miss some of the old stones products and watches but they go upon the demand for the area which is smart. they keep their jewelry cases clean offer piercing discounts and your not paying overhead like in the big inline stores. This is affordable to even teens to buy their special ones jewelry. I got stock certificate fro suggesting a bright idea award. After five years I got a gold pagoda charm for a necklace. After you work 10 years one got a diamond put into it back then. A GREAT company to work for. I will always be a pagoda patron. Pros- discounts, meeting cool people, seeing fun new products, flexible scheduling, proper training which I like in all businesses, bonuses adn commotion at certain times. Cons- Daily jewelry counts for all merchandise for sale including piercing earring cartridges, before opening the store or as you go along in the early morning must match the night count.Very time consuming especially if a piece falls under the tray or in the cabinet ad worse if someone takes a piece and YOU must answer for it during YOUR count then its a game of who did what and when..the night person or morning person who to trust or where did it go? then the DM is called to visit.. above all the customer comes first before a count so this can be distracting and hard to do. You cannot leave store unattended and take a half hr lunch. You must sit near by to eat lunch and watch store or wait until another member comes in to relieve you. If you go to the bathroom or need to go to the bank for change or deposits you have to pull high value stuff and cash drawer and lock it up in cabinet and put up the sign and lock up cases and hurry back so you dont lose customers. You are not allowed to sit at anytime in the booth nor eat in the booth. You can on fully staffed days have your breaks and go with no worries.