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    Piercing Pagoda

    3.3 (11 reviews)
    ModerateJewelry

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    7 years ago

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    8 years ago

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    9 years ago

    Piercing tech was gentle and really made sure I liked the placement before beginning. Jewelry is super affordable and great quality.

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    12 years ago

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    11 years ago

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    13 years ago

    I'd give it 0 stars if I could. Horrible service. Had me wait over 30 minutes before helping me return an item.

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    7 years ago

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    Highline Custom Jewelry

    Highline Custom Jewelry

    4.2(206 reviews)
    17.3 mi
    $$$
    Certified professionals
    Offers customized solutions

    Shout out to Sal A today for making my first trip ever to Highline Custom Jewelry Walnut Creek a…read morememorable one! He was very friendly and patient with me despite all the questions I had regarding gold chains, tennis bracelets, and diamond bracelets. I ultimately ended up buying a diamond bracelet from him for a pretty fair price. I also requested the bracelet to be re-sized and he was able to get it done for me within 30 mins, given it was not as busy today (Friday 2pm). The place is VERY spacious and well-maintained. They have security on the premises and the place smells really nice when you walk in. I am looking forward to coming back here and I am glad they are close to me. 5/5 stars! Keep up the good work guys!

    I honestly didn't even want to leave a review, but after being completely ignored by Highline…read moreJewelry, people deserve to know how they treat potential customers. I originally called because I wanted a custom pendant and chain made. I was transferred to Shawn, who asked me a bunch of questions and followed up through text. I sent over a detailed AI-generated concept image along with specs so they'd have a clear understanding of exactly what I wanted. After that? Complete silence. I followed up myself asking for updates, only to get more questions about the chain, which I answered immediately. Still no response. I called again and kept getting the same runaround "we'll get back to you." Days passed and nobody did. Eventually I got passed to someone named AC, who repeated the exact same process Shawn already did. Asked for all the same details, acted interested, and told me he'd get back to me with a quote within a couple of days. As of today, they STILL have not reached back out. The last communication I received was AC saying he'd send pricing and then nothing. What's crazy is I was fully prepared to spend well over $10,000 on a custom piece, yet they treated me like I was wasting their time. Apparently unless you're a celebrity or influencer, customer service doesn't exist here. If this is how they handle serious buyers trying to spend five figures, I can only imagine how they treat everyone else. Completely unprofessional, disorganized, and disrespectful. At the bare minimum, have the decency to communicate with people instead of wasting their time for weeks. I definitely would not recommend this place to anyone looking for custom jewelry.

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    Highline Custom Jewelry
    Highline Custom Jewelry
    Highline Custom Jewelry

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    Bismillah Jewelers - Pendants purchased while I insisted to put a jewelry, how a jewelry store in the US sells jewelry without tags is mind boggling.

    Bismillah Jewelers

    2.8(24 reviews)
    2.4 mi
    $

    It's been a very long time since we have been to Bishmillah Jewlers but just recently I traded in…read morean old bracelet I had bought from them years ago. Just to find out that the bracelet was filled with metal wiring inside which initially made the bracelet heavy in grams but once the wire was taken out the weight of the gold also went down so in reality we paid extra for a bracelet that was filled with metal wiring inside which is not fair for us customers that trusted Bishmillah Jewlers. Please be aware.

    Executive Summary: OMG, Good Thieves or Bad Thieves, you be the judge. $23.59, was it worth it?…read more Read away From the end of the story, please help me understand and calculate sales tax on $1,820.70 at a rate of 10.75%? All I need to say is look at the receipt and you be the judge!!! Attachment: 1st pic is the original receipt, 2nd photo is tax at 10.75% 3rd picture is tax at 12.046%. Upon discovering this "discrepancy", I called a couple days later and spoke with the same sales person, to see if this was an oversight, I wanted to give them the opportunity to correct the mistake. I was told I am not calculating the tax correctly and "instead of multiply, I need to add the sales %" said the associate. I apologized for not knowing how to calculate sales tax. Here we are now with tax fraud compounding. Did I ACTUALLY BUY 22k GOLD, STAY TUNED FOR MORE UPDATES AS THIS PLOT THICKENS. Have you decided? Good Thieves, Bad Thieves, Undecided, and finally, the jeweler should be trusted? EVEN MORE DETAILS if you are still curious: This was my 1st time making a purchase from here. Before I made my purchase I asked about their EXCHANGE policy, they said normally they don't exchange or refund, but for me I have 7 days to exchange because these were gifts and I wanted to be certain. Keep in mind, I even asked them to put jewelry stickers on my pendants because they were gifts and I wanted the recipient to know karat and weight. PLUS, if it wasn't exactly what I wanted, they couldn't say it was worn/used. When trying to exchange 3 days later, I was told that my $2k credit could not be used for special orders just whats's in stock. When selecting 2 chains, I wasn't told how the credit would be applied until I made a selection. I was also not told what price per gram they would use to calculate my chain (11.5g). Not until a significant level of effort to kill them with kindness, I was told they would calculate the gold at $85/gram plus tax (my first purchase was inclusive of all taxes). They discounted the price down to $80/gram, but now they are speaking of adding sales tax in addition to gram price. When I asked about lowering the price to $79, the owners daughter kept being condescending towards me and I certainly didn't feel welcome. What I ended up selecting was $160 more than my exchange because selectively, the price today was before tax, but a few days ago, prices were out the door. When I asked for a little wiggle on the $160, the owners daughter continued to explain how grateful I should be for the exchange, as this is not normal. I quickly ended the discussion, pulled out my card and said charge it. In addition to this purchase, I was also there to buy a couple name plates and corresponding chain roughly $1500-$2000. With how they treated me, they really don't deserve my business. I really wanted to continue doing business with them, but their lack of foresight lost them a $4k customer. What business is willing to overcharge by pennies to loose out on dollars? Bismillah Jeweler's If you made it to the bottom of my review, you have lots of time on your hands, but glad you did. FINAL THOUGHT (Late Jerry Springer): Question, if I can't trust the sales tax calculation, how can I trust this jeweler to sell me GOLD? Remember, NO REFUND or EXCHANGES. My only option is to see what the Franchise Tax Board says when file a report. Their retail sales and religion are inter-twinned, meaning, it is their religious affiliation that instills a sense of trust to generate sales. All the while, they continue to defraud the general public, city, state, and federal government in taxes. I know they have no regard for customer service, but possible legal troubles, potential audits from local and state governments might get them to change their way, I can only pray for that day to come sooner rather than later.

    Photos
    Bismillah Jewelers - This is a Cartier bracelet that had this metal wiring inside.

    This is a Cartier bracelet that had this metal wiring inside.

    Bismillah Jewelers - Paper receipt how they list the OUT THE DOOR PRICE, then slowly reduce by pennies.  $2,020 down to $1,950 down to $1,935 +/- ...5% discount

    Paper receipt how they list the OUT THE DOOR PRICE, then slowly reduce by pennies. $2,020 down to $1,950 down to $1,935 +/- ...5% discount

    Bismillah Jewelers - SALES TAX CALCULATION AT 12% v 10.75%.

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    SALES TAX CALCULATION AT 12% v 10.75%.

    Piercing Pagoda - jewelry - Updated May 2026

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