great customer service will be coming back real real soon. Both men welcomed and showed me around.

I am very impressed with the quality of work and service from Highline Custom Jewelry! From the moment we walked in, we were welcomed with exceptional customer service from Tim. We ended up getting a few things from our visit and the owner, Karl, went above and beyond in making sure we are taken care of. My husband got a Panda and a wedding band which he absolutely loved, and I requested a custom wedding band to be made on a time crunch. Tim gave me updates as it was being made which was reassuring as our wedding was so close. Upon pick up, I was extremely impressed by the quality of the custom wedding band. It was absolutely beautiful and better than I could have ever imagined! I can't stop staring at it. Thank you so much, Highline team, for such an incredible work and for putting my vision into reality! read more

I honestly didn't even want to leave a review, but after being completely ignored by Highline Jewelry, people deserve to know how they treat potential customers. I originally called because I wanted a custom pendant and chain made. I was transferred to Shawn, who asked me a bunch of questions and followed up through text. I sent over a detailed AI-generated concept image along with specs so they'd have a clear understanding of exactly what I wanted. After that? Complete silence. I followed up myself asking for updates, only to get more questions about the chain, which I answered immediately. Still no response. I called again and kept getting the same runaround "we'll get back to you." Days passed and nobody did. Eventually I got passed to someone named AC, who repeated the exact same process Shawn already did. Asked for all the same details, acted interested, and told me he'd get back to me with a quote within a couple of days. As of today, they STILL have not reached back out. The last communication I received was AC saying he'd send pricing and then nothing. What's crazy is I was fully prepared to spend well over $10,000 on a custom piece, yet they treated me like I was wasting their time. Apparently unless you're a celebrity or influencer, customer service doesn't exist here. If this is how they handle serious buyers trying to spend five figures, I can only imagine how they treat everyone else. Completely unprofessional, disorganized, and disrespectful. At the bare minimum, have the decency to communicate with people instead of wasting their time for weeks. I definitely would not recommend this place to anyone looking for custom jewelry. read more

Good service and fast repairs AZ was the best help me out fast and easy was really helpful with my repair read more

Highline Custom Jewelry - Cartier glasses - Jewelry Near Me - Walnut Creek, California

Shout out to Tim and Sam for me right when in to get my Screw on earring to push back go check them out real deal read more

Highline Custom Jewelry - Jewelry Near Me - Walnut Creek, California

AZ was absolutely amazing in helping my fiancé and I pick out his wedding ring. This was such a big moment for us and he found us exactly what we wanted. Amazing service!! read more

Highline Custom Jewelry - Jewelry Near Me - Walnut Creek, California

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The service at Highline was excellent. It's a very laid back and friendly atmosphere. The price they offered me for a gold piece I never wear was well above what two other jewelers in town offered! They can also do some repairs while you wait! Highly recommend. read more

AZ was a great help hes been around for a long time very kind and helpful for finding what you want!!! read more

Highline Custom Jewelry - Ring - Jewelry Near Me - Walnut Creek, California

Sal helped me out buying some diamond earrings Amazing service with the best prices. Wide selection. Highly recommend

Very helpful. They fixed my necklace lobster clasp for a fraction of the price other jewelers were quoting me! read more

Highline Custom Jewelry - Jewelry Near Me - Walnut Creek, California

Good service by Sam and AZ . Nice and good prices come shop they have the best jewelry in the Bay Area. read more

Highline Custom Jewelry - Ring - Jewelry Near Me - Walnut Creek, California

Shout out to Sal A today for making my first trip ever to Highline Custom Jewelry Walnut Creek a memorable one! He was very friendly and patient with me despite all the questions I had regarding gold chains, tennis bracelets, and diamond bracelets. I ultimately ended up buying a diamond bracelet from him for a pretty fair price. I also requested the bracelet to be re-sized and he was able to get it done for me within 30 mins, given it was not as busy today (Friday 2pm). The place is VERY spacious and well-maintained. They have security on the premises and the place smells really nice when you walk in. I am looking forward to coming back here and I am glad they are close to me. 5/5 stars! Keep up the good work guys! read more

I got my boyfriend an engagement ring here and Jay is ALWAYS my go to guy! Super friendly and I'm so happy with my purchase! read more

Highline Custom Jewelry - Jewelry Near Me - Walnut Creek, California

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Great service Shawn help us with everything and answered all my questions took care of of me!

Great experience! They're very patient and professional have been working with AZ and Sal for many years and many more to come.

AJ at Highline Custom Jewelry is amazing! They always give me a great deal, and their customer service is truly top-notch. AJ is patient, professional, and always takes the time to make sure I'm happy with everything. I really appreciate the care and attention they put into their work. Highly recommend Highline Custom Jewelry to anyone looking for beautiful pieces, fair prices, and excellent service! read more

Shout out to sal for great customer service and showing me a selection of jewelry that best fits my budget giving me different options to choose from ! I recommend going to highline and asking for sal when shopping for jewelry! read more

Highline Custom Jewelry - Jewelry Near Me - Walnut Creek, California

Az has been one of the best when it comes to customer service. I've bought multiple times from highline and have been impressed by the value and service given. Highly recommend. read more

AZ was amazing. A1 customer service. Helped me find what I wanted and showed me a bunch of beautiful jewelry

I purchased a what I thought was a diamond pendant 7/13/2021 when they were located in the Southland Mall, I recently got the pendant appraised and there were zero diamonds in the pendant, I paid well over $7000 for it. I'm pissed read more

AZ was really good help!! Helped me out with a chain, and got it for me for a good deal!

Great service and top notch Jewerly Tim helped me in every way he could and left happy with my new piece

Jay is my go to guy when I come to Highline he always treats me well and answers all my questions with detail. He has been very personable since the first time I met him. I've gotten numerous pieces from Highline and have sent many others here as well. Love the new location here in Walnut Creek as well as the esthetic of the shop. I will continue to come to Jay and Highline for all my Jewlery needs. No other shop in the Bay Area comes close. read more

Good service. Great selection of any jewelry you looking for! Got myself a new watch and chain for a great price.

Decided to check out the jewelry store and I was really impressed with how attentive the staff are and how clean and inviting the store is!!! Felt very welcomed and a great shopping experience. I plan to return again soon! read more

Az was very professional and helpful. He provided excellent service and was able to decrease my sale rate for exponentially lower. Thank you! read more

My husband and I had a great experience at Highline! We came in on a Sunday, close to closing. Tim greeted us when we walked in. We were looking for a chain to match a pendant that my husband had made for me for our anniversary. Tim was very helpful and knowledgeable. When I mentioned that I needed some earrings, he was able to make some good recommendations and give us some pretty good deals! Will be returning in the future. read more

Great service! AZ was very helpful and great to do business with, been coming here for years and they have been reliable and trustworthy. Wouldn't go to any other jewelry store in the area. read more

My go to spot to get iced out, Appreciate u Shawn and Karl. Location is still at Southland for now but will be moving soon to Walnut Creek read more

Highline Custom Jewelry - Update as of Feb 2025, had to go pick up some new pieces. Go check out Highline - Jewelry Near Me - Walnut Creek, California

We had a few ups and downs at first and highline made sure they made everything right very repetital company ..I'd like to thank jay for all his help.He's a great salesman.I love the new area and the store is just beautiful read more

Amazing selection.... Prepared to be blinded by the bling. Overwhelming pleasant and if you need a quick gift for yourself, this is the spot. read more

Highline Custom Jewelry - Diamond Earrings - Jewelry Near Me - Walnut Creek, California

Great store and good people. Bought a bunch of jewelry from AZ who helpful. If you are looking for nice jewelry go to highline jewelry read more

I've been going here for a long time go check out my boy AZ does a good job and knows what he's doing I recommend going to him for sure. Gotta check out there new location. read more

I've Been a client of Highline for over 17 years. The owner Karl is very knowledgeable and treats me and my family with great respect. I would highly recommend anyone to to business here read more

If I could give this place zero stars I would. I bought a diamond Cuban bracelet 14k gold from here a few years ago (3 years.) I recently offloaded some jewelry and upon having the bracelet tested by a gold and diamond expert (not a mall store) we found that the "diamonds" used in the bracelet were not actually diamonds but moissanite gems. I get this is a mall store, and most of the clientele buy for the sake of "flexing" and don't normally invest in fine jewelry. But if you are someone looking for actual diamond and good gold, I recommend not buying here. Thankfully I was able to get the gold price and paid for the diamonds that were real so I can't complain on getting my money back. But I'd never purchase from this place again. Just a fair warning. read more

Highline Custom Jewelry - Jewelry Near Me - Walnut Creek, California

Karl serviced my 36mm Rolex impeccably. It's showing the correct time, was buffed, and looks almost brand new. Very happy with the service I got. Was a lot cheaper than other jewelers. He also cleaned my diamond earring I bought from him on the spot. Always takes care of his clients. If you want to get iced out, highline is the place to go! read more

Highline Custom Jewelry - Jewelry Near Me - Walnut Creek, California

I had a custom pendant made by this company and they delivered well beyond my expectations. read more

Highline Custom Jewelry - Custom pendant - Jewelry Near Me - Walnut Creek, California

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I honestly HATE leaving bad reviews but this places needs one and customers need to be warned. So I bought my diamond cuban from zenas jewlery one year ago. Bought it for 14,500 was think about trading for a rolex. My jewler has a machine for lab testing it was show to me all the diamonds are blue meaning NATURAL diamond. When I go to highline he told me it was a lab diamond chain and would only give me what the gold is worth which was 7800. Then tired selling me a short link date just for over market price. I obviously leave and go to 2 other jewelry shores and both had 3 diamonds that were lab out over 1000 stones. It turned red in the machine highline jewlery put lab stones when they took my chain to the back. the store is filled with weak scamming salesman. Don't shop there go to Ralph's in Sacramento or Zenas jewlery they are honest at those stores read more

Highly recommend for Jay , good service, noce person, Ill be back for my next bracelet read more

Highline Custom Jewelry - Jewelry Near Me - Walnut Creek, California

Definitely recommend this shop to anyone in the area looking for some jewelry. They have a great selection and a lot of options to choose from. I came here for the first time today and Shamal helped me find the right piece and got me a good deal read more