I've been here before to buy a battery, great customer service, very knowledgeable. Warm, comfortable, easy.
I have come today for a tire change and an oil change. I scheduled last week with someone who was just helping out at the front
I called yesterday to verify and get the time of my appointment, and was told they don't do same day appointments (bring it in and take it home same day) - they accepted my appointment regardless, got me in, and now I wait and apologize to the other bikes and bikers.
They were not very happy with me coming to this appointment and thinking they did same day appointments. I did not realize bike shops were any different from other shops. This is my second time to a bike shop, my last appointment took a same day- and it wasn't explained to me otherwise that these folks didn't take appointments.
I would have dropped it off last week in that case. No big deal.
Regardless. They've been accommodating, and I'm incredibly grateful to them for fitting me in. read more