Attempted to process a return with this business and was told they require the original till…read morereceipt--despite the fact that I presented an itemized receipt that clearly shows the full transaction details (date, items, price, and payment), which is exactly what a till receipt reflects. This requirement was never disclosed at the time of purchase, even though I specifically asked about their return process. Instead, after the fact, they pointed to wording on the receipt that says "receipts" (plural) as if that somehow retroactively justifies refusing the return. That is not transparent policy--it's moving the goalposts. In standard retail practice, an itemized proof of purchase is sufficient to process a return. Most businesses understand that the purpose of a receipt requirement is simply to verify the transaction. When a customer provides clear documentation that does exactly that, refusing a return on a technicality is not policy--it's avoidance. I have been a professional shopper supporting small businesses in this city for eight years, and I have never encountered a store using this kind of tactic. It comes across as slimy, unprofessional, and frankly dishonest. What's especially disappointing is that I've spent thousands of dollars here over the years. Instead of honoring a straightforward $300 return with valid proof of purchase, they chose to damage a long-standing customer relationship. Because of this experience, they've lost a loyal customer. I will also be advising other shoppers in my community to avoid this store due to what appears to be bad-faith and poor business practices. I cannot recommend a business that treats customers this way.

great staff, deep stock with lots of room to demo games, and play with friends. i enjoy the…read moreTournament support for local conventions.

I walked in, no one stared at me. Very organized store. Very friendly staff. Wish they had a bigger…read moreselection of dice but let's be honest here for a moment, I went for the Squishables. Great store! Highly recommend!

Didn't buy anything today but did look around. This shop sells all sorts of board games and card…read moregames and gaming memorabilia. I had no idea there was a "Hello Kitty" version of the classic Monopoly! Lots of merchandise that is neatly organized and displayed. Looks like fun. Note that Rain City Games has two locations in the Vancouver area (at this time). The other is in the International Village (Tinseltown) Mall. [Review 20894 overall - 70 in British Columbia - 1878 of 2023.]

Even though my fiancé and I were in town for a magic show, most of our trip centered around One…read moreStop Shop. I can't remember how we found it... Probably wandering around for a place to eat. We were drawn in immediately, wide-eyed at all the tabletop and RPG items. We hung out at the back tables and played some demo tabletop games to kill time. I love their rating system, and the staff of course are very knowledgeable with recommendations. We ended up buying a few of the games when we got back home since we didn't have room in our suitcase. Since my fiancé is the DM of our D&D game, he got inspired by the books, minis, and scheduled games that take place at the shop. Such a neat place... We'd definitely be regulars if we moved here but for now, we'll settle on making this home base on our future trips to Vancouver.

The service was great. The only bad thing was when I did a Google search for Sports Trading Cards…read moreit said Rain City Games. I get there and there are no sports, just Pokémon and other magic cards. They did recommend a real Sports Card shop. I was grateful for that. I did buy a few packs of Pokémon cards. Good prices. Thank you

They are one of the more expensive board game stores. You can get significantly cheaper prices at…read moreRain city games. Good service but prices much higher than other game stores.

Finally they are opened, been waiting a for a store like this around commercial drive area. Lots…read moreof interesting board games. The selection is vast and the staff seems knowledgeable as there are some board games I wasn't sure how it plays and the staff were able to explain the game to me.

On the second floor of Lonsdale Quay is this tiny gem of a toy store. it's packed full of games for…read moreall ages; puzzles; board games and toys for younger kids. It is really amazing how much there is in this small space.we were worried at first that we wouldn't find anything suitable for amusing our small crew of adults sidelined by torrential downpours, but we were quickly directed to the correct corner of the store and found a few old standbys and some curious new challenges. It's amazing how many corners one small shop can have really. Our rainy days were saved!

Games People, of course, carries games, but not just board games. They also got strategy and role…read moreplaying games. In addition, you'll find models and toys, but the thing that really caught my attention was all the board games. They've got a huge supply from children's puzzles to 500 piece, 1000 piece and even 5000 piece puzzles. Fun!

Situated on the top floor of the massive Metrotown Centre, Mind Games always somehow ends up being…read moreone of the last places we visit in Canada before heading home. An absolutely absurd amount of FunkoPops is the least exciting thing about it (well, besides the resident gamers with questionable hygiene habits, but that's pretty much *every* game store), but they do have a sizeable selection of board games, CCGs/TCGs, figures, models, dice, RPG books, fidgets, toys, puzzles, posters, and more! It's clean, well-organized, well-stocked, and well-staffed. In short, better than most hobby and gaming stores out there!

After spending over $800 on Hanayama brand Huzzle puzzles & having one puzzle clearly defective &…read moreneeding a actual hammer to get it to move/work, they were not willing to help us exchange this one defective product & sent us on our way literally holding the bag so to speak & still taking all our $$! Clearly not willing to do anything because it was opened yet was totally defective & willing to overlook our big $800 purchases & future business for a single $19 Huzzle puzzle product! Pure stupidity to also lose out on future hundreds of dollars of purchases from us, while not exchanging one single $19 product & not wanting to take the $19 hit perhaps, idiotic & we would not recommend buying anything there & even they suggested next time to buy Hanayama Huzzle products online at PuzzleMaster.ca & avoid buying from them alltogether, how stupid can a business be, sorry Mind Games Not an intelligent move or mindful thinking!!!

Finally popped in to check out some sweet Pokémon hits!! Had a great chat about all my favourite…read morechildhood anime. Recommend!

The owner Dave provide a very welcoming atmosphere, terrific service. Lots of retail geekdom games…read moreto choose from and they have a great setup of tables to play games on site. A good assortment of archived comics to choose from at reasonable rates.

What a great store for board and trading card games! As a lifelong fan of various CCG / TCG and all…read morethings fantasy / sci-fi related, I've been to quite a few of these types of places over the years. This is one of the cleanest and most well-maintained gaming establishments I've seen. Even though Screen Free is a bit more family friendly in terms of their overall products compared to other tabletop gaming stores (they have games and puzzles for all ages, not just for fantasy / sci-fi fans), this shouldn't be a reason for the other places to operate without a basic level of tidiness. I would have no problem busting out my decks here for some pick-up games, unlike some other stores I've been to that were just downright NASTY. Nasty as in, even though my cards are all in deck protectors, I still would not be comfortable laying them out on those other places' stained and sticky tables. Yes, thank goodness for personal gaming mats, but then I still gotta clean the bottom of the mats afterward, ya know? Thankfully, I would not have that problem here... I could share some truly horrific experiences at some of those other establishments, but I'll refrain for now. Staff I interacted with were all very friendly too; none of them gave me the vibe of l33t nerd status, which sometimes runs rampant at similar places. The store is located in a shopping mall so there is plenty of free parking. An awesome first experience and will definitely be back for future CCG needs!