I'm speechless and confused on why my experience was so horrible at such a highly rated mechanic. I…read morebrought the car in for a damaged wheel bearing and a transmission fluid drain and refill. They claim to be Lexus experts (my car is a Lexus). Different employees told me different recommendations which was concerning. I dropped the car off and the next day got a voicemail that the car was fixed and ready for pickup. Great, when I finished transferring my belongings back into my car I am told it just went up on the lift to get worked on. No work had been done whatsoever. Lots of miscommunications on their end. Finally, when I schedule an appointment to get the car fixed the following week they tell me they can't get me in/don't have a loner car until the following week because some people blew their engines and their cars were being worked on. I said "forgot it, nevermind" and went to a competitor I used in Greenville before. They fixed my car in less than 24 hours and had the loner car ready. Ridiculous..

Approximately one month ago, took our 2001 Mazda here and told them it had turned off at red lights…read moreand was jerking and acting like it was going to turn off as we were driving and a warning light was on. Almost $1,800 later, we at this moment are standing in a parking lot, waiting on a tow truck, on Hwy 123 where two sweet young men helped us finish pushing our car out of the intersection. The car has stranded us twice since we paid YOUR HONEST MECHANIC nearly $1,800 for this very same reason we took it in for. They talked very nice to us and they said they felt they could fix this problem. We kept getting notices that this additional thing needed done and that needed replaced/repaired. We were under the impression all these new issues they were coming up with were necessary to repair the problem we brought the car in for!! At $1,800 they were still saying something else needs work but at this point we were out of money and not knowing ANYTHING about cars we weren't sure we should put more money into the car. We were told the original problem was repaired. Obviously it was not. We took it back for them to look at just a few days afterwards because that light came back on and they said they would like to do another diagnostic and it appeared there was a very slight leak around the top of the radiator. (We have had no issues with radiator leaks at all. Ever.) I would expect that $1,800 should have fixed the issue we walked in with. I believe they knew they had a couple of senior citizens who were completely ignorant about mechanical issues and took it from there. We are waiting, once again, on a tow. That $1,800 could have went a long ways towards our insulin or eliquis or any of our other prescriptions and doctor appointments. I'm giving One star because I can't give 0. Reason being, the very problem we told them about when we took the car in was NOT fixed. It's still doing the very, exact thing. Nothing new. Exactly how it was doing that made us take it in to begin with. They say they test drove it and it was fine but obviously they didn't drive it in the same way a person would use their vehicle because it still turns off if we sit at a light for too long and it will still jerk and act as if it's going to turn off sometimes when we are going down the road. Same 'symptoms' we had when we took it to them.

Everyone there was incredibly kind, and they even took care of a few extra things on my car without…read moreme asking. It truly felt like a blessing. May God bless all of you abundantly! They offer a shuttle service, and the owner who is super kind will personally take you home and pick you up while your car is being worked on. Their prices are very reasonable, and they are genuinely some of the nicest people you'll meet. I had issues with the last place I'd been going to because they always called with some other major thing that was supposedly wrong with my car to charge me extra for something every time I went in--even when I was already paying for major repairs. I know it's because I'm a female and they would try to scare me into more work being done. Choosing Pro Tire was the best decision I could have made. I will definitely be returning for future service. Thank you so much. I'm truly blown away by the kindness and generosity. You just don't experience that kind of service very often these days.

I thought i needed new brakes but I didn't. Didn't try to sell me on anything which was much…read moreappreciated. Definitely will go there for me tires when needed. Very friendly and they offer shuttle service too.

Availability schedule, quick timely reply, and the fact that they said they could help me with my…read moreparticular repairs. Availability schedule, quick timely reply, and the fact that they said they could help me with my particular repairs.

Avoid this place. They did terrible work for me. I…read morebrought my car into them. I knew exactly what was wrong with it and basically gave them a blue print to fix. They didn't and it ran worse after I was there. They have no understanding of auto repair. Staff is rude

I have used these guys for over 20 years. They are very knowledgeable and honest. I don't buy…read moreanything but Honda or Acura and I would never take them anywhere else to be serviced besides here. Highly recommend!

Very professional and knowledgeable. We've always had good service from this company a reasonable…read moreprice.

Highly recommend! Very reasonable and masterful at diagnosing problems that are actually in need of…read morerepair doesn't try to upsell for the hell if it. Good people! Also they work on all vehicles including RV's

He received a few thousand dollars from us and my Volvo still isnt working properly. I use to take…read moremy cars there for repairs years ago but never again. I'll pay the dealership with experience before I go there. The girl at the front desk will argue and be rude to customers. Tell us we drove our SUV 25 k miles in 3 weeks instead of saying she wrote the mileage down incorrectly. Charged us $72 for 1qt of oil that he failed to put in our car 3 weeks ago. 2nd trip and still don't know what's wrong with my SUV. Rip off. don't recommend them.

Tires and Alignment with good pricing and service. Very pleased! Will recommend and return for…read morefuture service.

Before taking your car here take pictures of your rims just had 4 new tires mounted yesterday brand…read morenew car when I picked it up all 4 rims had scratches on them took it back to the shop the guy did not take any ownership for it , won't be coming here again BEWARE!!!!

Express Oil doesn't offer military discount or acknowledge which is unusual esp in SC. Requested…read moreoil change. Too expensive. Tried to sell me tires. Don't know how much these guys are paid but that might be an issue. You get what you pay for. Pay good workers a decent salary. I'm always respectful. Customer service training may be beneficial to grow this new business.

Recently purchased 4 new tires and the service was excellent. From the initial phone calls of…read moreinquiries to the installation of the tires. They also provide alignment and it was very convenient to be able to get everything done in one place. The waiting area was clean and well kept. They offer coffee and bottled water to enjoy while you are waiting. Highly recommended this location.

Mastertech came highly recommended and we experienced great service and quality work from a…read moreprofessional team. Thankful!

Excellent and great service. I have an older car which I have taken to several other places, but…read morethey would not even take the time to attempt to help me. I can't express how thankful I am that I found this group of fine and honest professionals. I will only take my present vehicle and/or when I purchase a new one. So many auto repair places try to rip you off today. Mastertech Auto, the one on 3301 Rutherford Road does not. They are personable, patient, and have integrity, a quality which unfortunately is pretty much lacking in our society today. It was a pleasure doing business with everyone from Novie (I hope I spelled his name correctly) to the mechanics. ONLY place I will take my car for any work or repairs. Thanks guys and thank you for all you do. You are greatly appreciated. Sharon Mitchell