I came here last minute because my car battery died and my friend had to give me a hot shot. It was…read morevery last minute and I came with one hour to spare. The prices were better here than auto zone but the guy at the register was very verbal on me coming last minute. I didn't ask for my car to break down on a Friday evening, so that's the only reason why I'm giving them a 4 star rating. After getting me situated, the guy was done within 10 mins. Quick and easy payment, my car was right there, and no one was in the shop. I never expect chick-fil-a customer service when I go to places, but I was here an hour before closing, not 15 minutes.

I hate poor customer service and that's what I received when I entered this location at 9523…read morePulaski Highway, Middle River Road 21220. A simple problem required a couple of minutes of one of (2) store associate's time and neither one of these "knuckleheads" bothered to come outside and diagnose my problem. It was a simple "tag light" bulb out. One of them gave me an old screwdriver and let me fend for myself; unbelievable. There wasn't even that many people in your store that day; what three. He lied and said he would be out to help me but never came out. I went back inside and of course you guys wanna play the old disappearing game. No problem I gave them there screwdriver's back and went to another Advance Auto closer to my neighbor where they're used to dealing with PEOPLE LIKE ME. So, folks the moral is if they don't really wanna help you because of the color of your skin take your business somewhere else like I did. Finally, it was a holiday and one guy told me that the landfill up the street was closed. Another lie dude it was wide open SMMFH. You guys got your wish I won't ever come back to this sorry location again. I'll just ride past it to someone who really wants to show me some good customer service!

I come to an auto part store with expectations of receiving auto part advice or assistance. Well…read moreunfortunately due to the rain I wasn't provided that. Instead I received a smug comment from a female telling me how my man can change it, oh I guess because he is a man. When I said he doesn't know how, then she says "well then you can do it". I found her comment and attitude to be sexist, offensive and arrogant. After searching for assistance on the internet and still not able to get the bulb back in the light fixture, the Mgr came out and wasn't able to get the bulb into the light fixture, as well. I thanked him for his attempt and went to the dealership. The woman rep. was a reflection of the rude and unprofessional service received throughout many industries. Proper customer service training is truly needed.

I went into get my battery checked and let me just say the people that works are here so patient…read moreand helpful! Huge shoutout to Alex for helping me out and changing my battery. You made the process so easy for me! Not to mention it was so hot outside and he came out and really fixed everything for me without any hesitation. Awesome customer service, would definitely reccomend!

Horrible horrible receptionist. Psycho, drove all the way there, (1 hr) waited another hour for my…read moreparts, then when he called me was extremely condescending and rude, called me a nigger bitch and yelled fuck you before hanging up on me! Nope! Naw let me take my hard earned money somewhere else! Jeez!!!!! If I could would give -5 stars!!!!

UNPROFESSIONAL NIGHTMARE I spoke to Christina and ordered…read morean engine for a customer on a Thursday. I explained that it was imperative the engine be delivered the next day. They assured me it would be delivered Friday. They would not allow me to pay with my credit card and was instructed to wire the money. I said "Fine." I had to leave my office and go to the bank, pay an additional wire fee and sent the money immediately. My customer called me furious the following Tuesday asking me where the engine was! When I called Beltsville, they were very nonchalant and totally unapologetic. The engine was finally delivered the following Wednesday. Beltsville Auto Recyclers is the worst yard I have ever dealt with. Unbelievably Bad!

Just had my first service appointment with this garage and will 100% be back as a return customer!…read moreIf you live near the park, the location (for both the garage and the attached gas station) is phenomenal. They do very good business so they're frequently booked up-- make an appointment if possible, they take preference over walk-ins. I called on a Wednesday morning to see when I could get in, and the earliest appointment they had was Friday. I needed an oil change, my tires inspected, and for them to check on an issue with my AC. You fill out a detailed service form inside the Shell station and the cashier, who is also a garage employee, takes care of it from there. When the mechanic called to give me his report, he followed my instructions to proceed with the oil change but get my permission for any other work needed. He told me my tires were in good condition (and didn't try to upsell me to make a buck). With the roads in Bmore being what they are, it would have been really easy to try that card (which some untrustworthy mechanics do more so with women), but this guy was honest with me and I respect that. He also said that my AC issue wasn't a problem that required any work and might just come and go, though harmless-- so again, saving me cash. The whole process was very efficient and reasonable priced, and the staff was friendly. I definitely recommend!

Kristy showed terrible customer service at the front desk in the shop. I went to pick up my vehicle…read moreafter having it serviced and she made wait several minutes while she took her time stocking the store's shelves in front of me. I said "hi" to get her to acknowledge me - no response. Once she was done stocking, she went behind the counter and stared at me without a word until I eventually told her that I was here to pick up my vehicle. Other than that, the service of the vehicle itself was fine and completed in a timely manner. I was updated by the mechanic throughout the way. As other reviewers mentioned, if you want to avoid high labor costs, I recommend checking out the local small business down the road.

A very lovely business. I've been twice. Once for an oil change and the second time for an actual…read moreservice. They are very communicative throughout the process and send you excellent documentation with photos! I love that they do a complete inspection and are honest with their recommendations--so many other shops will make everything seem urgent just to get you to spend money. A note to the owner: please continue to mail coupons! That's how I found you guys and it's helped me afford my last couple of visits. Thank you!!!!!!!!!

I was excited to go to Apple as they are a community business. I took a vehicle to get an…read moreinspection. They looked at the vehicle and provided an appointment and price. During the the day of visit, the receptionist called me 1 hour after dropping it off and stated the lift couldn't lift it. After asking several questions as we took it in to be evaluated to see if they could do the job before hand. She then stated something was wrong with their lift and tried to charge me a whole lot more. I asked to speak to a manager and she said no. It is very disheartening that they wanted to charge me addition fees due to their malfunctioning lift.

So I moved to Lutherville 5 years ago and my buddy who had lived here his entire life told me about…read morethis place. Cathy from day one has been friendly and always gives me the best customer service and prices. This place is a family owned and run shop that is simply the best. I recommend it over any car repair shop in the area.

Honest, friendly, and overall great place that doesn't try to push unnecessary things on you.read more

my family takes every car that we own to Mr.Jr. I refer all my friends to cause he gives reasonable…read moreprices and is so fast in his repairs. He is very upfront, honest, and communicative. we love this place. came here a year ago and never looked back.

Thank you JR of Bent Just Right for the work on the Caprice! Always a great job at very reasonable…read moreprices!

They got me in the next day without an appointment and gave me the best and lowest price for a…read morebrand new AC compressor, serpentine belt and AC charge. Dealers wanted 3 times just for the compressor and other shops I called couldn't compete with their prices and 2 year parts and labor warranty. Highly recommended!

I'm so I'm not going to lie. I didn't do much research to find this place. I googled tire shop near…read moremy house and this place came up. When I walked in, I wasn't sure how my experience would go, but after I left, I was glad I went. When I walked in, I was greeted immediately. I had a few questions which were answered with no problem. I confirmed they could replace my tire and agreed to have it completed. They took my keys and got my car in right away, even though there were other customers in the lobby. The lady at the front desk was very courteous and took the time to explain everything to me that was being done. She even noticed another issued and gave me a quote that seemed fair to come back and address at a later time. Overall, it was a great experience. The shop wasn't as shiny as the chain shops, but they would honest and had great pricing. Overall, I will be going back and recommend others use them as well