I called to book before we closed on our new home and the owner was extremely rude to me for no reason. There must have been broken reception, so when I asked a question (If we needed to change the moving date, if there was a policy for that?) I never heard the answer to it. He continued and asked for my information, which I provided and before the call ended I asked my question again to which he rudely said "I just answered you". So I stated that I didn't hear it. He then answered it and I just didn't fully understand what he explaining so I asked if he could be more clear or explain it differently because I didn't understand. He was very rude. Asked me if there was a problem and if I wanted to cancel. He said that there isn't another way to explain it and he cant help me. He even asked me if I wanted to cancel, all because I didn't understand what he said. All of this was on speakerphone and the other adults in the room with me were shocked and also did not understand what he said. In the end, he said there is no policy but I called him with more than 2 weeks notice than he will change it but if its within 2 weeks then he keeps the Security deposit we made and we would have to make another one for the new date. Even though he was extremely rude for no reason.
We ended up having an issue with our water heater and we tried to push back the move in date, then we left it the same, and again I tried to move it, but the date was over 2 weeks away so we just kept the original date. The owner was fine with this, he wasn't rude when dealing with me during this. The second time I tried to change it was just the day before the move. Him and I spoke on the phone and in the end just confirmed the same time and day as the original booking (the next morning at 7:30am).
The next morning, my husband was trying to be nice and let me sleep in. He woke me at 7:30 am and I woke to 18 missed call, which started at 7:18am. I called back immediately and again, the owner was very rude. He said "My guys are already heading back to the shop. I told you I would call 30 minutes prior." and even "What were you doing not answering your phone?" I told him my husband was trying to be nice and let me sleep in. He followed by asking me "Why? because I knew the movers were coming" and I said "Yeah, thats why im awake now." He even tried to tell me I wasted 45 minutes of their time (which it was only 15). In the end, the ONLY reason they were calling me is because he got my information wrong the first time we spoke. His attitude must have gotten in the way of him hearing me correctly. I politely corrected it and he said he would send them back but it would take them 30 minutes to arrive since they were already headed back to the shop.
It was about 10 minutes later and the movers arrived.
The began moving all of our things and packing it into the truck(around 8am). The made two trips in the end. The trip itself is 5.7 miles and 11 minutes to make.
The moved almost all of my stuff into the garage of the new place with some furniture into the rooms of the home, id say 70% in the garage. The lead mover brought the bill to me which was significantly more then we discussed, they charged me for start at 7:30, not the 8am for which they did start. Even though the 8am, was written down but the scratched it off and put 7:30am for some reason. The also took breaks while driving from home to home (which is fine) but its not right to charge me for that. Not only this but in the end, they charged me for more hours then they were even there, and thats including their breaks. The military discount I was promised was also not honored. They also make you sign the bill hours before they finish so there isn't a way to know the right timing for the move that far in advanced.
Once everything was done the movers told me they broke a bookshelf I had. I was told they put their foot on it and thats how it broke. Seems the only reason one would put their foot on a shelf, is if they were stepping on it. So they may not be the most cautious movers. In the end, they told me that if they paid me (through the "insurance") that the amount they gave me would come out of their pay so I said not to worry about it. The also moved a glass coffee table for me that I saw the mover carrying with the glass all at once, the lead mover cautioned him to be careful with that glass, and I cannot find the glass to save my life. So they either took it with them (and never bothered to call me) or they broke it(and never bothered to tell me).
In the end, I dislike the owner very much. He is very unprofessional and rude. If we move again, I would definitely try another company just based off of my interactions with him.
P.S. I will post the text messages he sent me so you can see how rude and dramatic he is. read more