We used to be a regular takeaway customer of Piazza di Roma, but we have stopped being a customer here after several bad experiences, but especially since the disrespect and rudeness we experienced last week from the restaurant manager. When things go wrong with Piazza di Roma and if you have the audacity to call them up on it, they fly off the handle at you, they call you rude and completely forget about any concept of customer service.
When we first moved to the area, we dined here a couple of times but we found their food (lasagna and risotto) average at best and their staff were not very friendly or attentive.
The pizzas were better though. We tried these afterwards as takeaway. We stumbled across in one of our orders on their garlic focaccia bread, which became a favourite, so we started ordering this on a regular basis.
A recent order was however very disappointing and when we complained, the manager never apologised. All he did was suggest, with a grumpy attitude, that we specify the original recipe when next ordered. Last week, we did just that. I called to place our usual order, however, the restaurant manager received me with hostility and rudeness. He kept talking over me and increasingly raising his voice: he was adamant that I was wrong regarding the last pizza order being terrible and even implied I was lying about what had been wrong with it. He proceeded to shout over to the chef and refer to me as "that woman that complained last time" to get the chef's view on that order. My husband and guests had heard the whole conversation over the speakerphone and were aghast with how crudely the manager had spoken to me (and of me). This was the last straw. I was very upset.
I told him that my husband and I, being the only two people that had tasted the pizza, were the only two people in a position to comment on how good or bad the pizza had been. I hanged up after pointing out that his chef had indeed messed up, but instead of an apology and to keep us as regular customers, he had chosen during the entire call to be rude, disrespectful and to act like an idiot. And for these reasons, we were taking our business elsewhere. The funny thing is that the restaurant manager had the cheek, after all he had said and done, to say that I was the one being rude.
We are all for supporting local and independent businesses, but this doesn't mean we are happy to tolerate bad service, poor food and rude staff! I urge you to take your business elsewhere and avoid this place like the plague. There are much better establishments out there that actually know how to treat customers and consistently prepare good food. read more
