Never Ask Italian!
I have lived in 4 countries and have travelled a lot. I like to try different restaurants and Cafés. NEVER in my life, anywhere in the world, I had encounter such a thing. Now this might be a long story, but I highly recommend you to read it before you decide to ASK Italian!
We were there right after the Bath half. Two of us had run and were super hungry. We waited for more than an hour for our food. Nothing came. To my inquiry as to whether they had forgotten us, they said that they had two big groups of customers so the kitchen was very busy, and hence, the delay! This said, they served a group of 4 or 5 who came about 20 min after us during this time! As we mentioned this, they apologised, the allegedly manager came to us and said the drinks and the starters will be on the house and if that were OK, the starters would come with the main, which was certainly OK since we were by then really hungry. The starters arrived but the mains didn't! As we asked again about the food - and this about 1.5 hour after we entered the restaurant (!), the manger apologised, said the main will be on the house too and went to the kitchen to check but disappeared, and never came back again! So, we asked one of the staff, he went to check and he disappeared too! Then a third person came with a lame excuse that 'Oh, sorry. The thing is that we don't have gluten-free pizza base' and that they cannot make our food! We were so desperate and hungry, we didn't know what to do. As we were on the way to leave, one of us noticed a "small detail": none of us had ordered a gluten-free pizza :/ We mentioned this to the same member of staff and she said: Yeah...Well... But sorry! Which basically meant: Just leave!
I will never ever again go to this restaurant. So unprofessional, so dishonest staff! Simply unbelievable! read more