I had the unfortunate luck to call Physcians Network Billing Service, Inc to try and get a bill for medical device paid. The first young man I spoke to treated me like an idiot. I gave my Dr.'s name 3 times and he repeated back a different name 3 times. He never asked me to spell the name he just repeated the wrong name. He transferred me to a young man who identified himself as Sandra and when I asked if he handled billing for my Dr. He said no and hung up on me. I called back and asked for a Supervisor, I was transferred to Brandy. I know now that this is the owner of the company. I explained my frustration and she said " we have a lot of people who don't know how to pronounce their Dr.'s name. I said I was never asked to even spell my Dr.'s name. I asked for reassurance that he would be retrained in customer service and a write up in his file. She said again "a lot of people don't know their Dr.'s name". Very Poor Customer Service and the person in the position to make a difference could have cared less. Beware read more
