Totally unprofessional. I went to the Alsip Illinois location on Cicero Avenue at the end of February. Since then, I never got a bill. I called my insurance and because I haven't met my deductible, I would be paying the full amount. OK fine.....but they never sent a bill and calling is a joke. They never answer. Then, about 3 weeks ago, I stopped in at that same location in Alsip on a Saturday afternoon to pay in person. They were open, but when I walked in, there was nobody there. I stood there waiting. Nobody at the desk or anywhere. How incompetent is that? This is the most unprofessional urgent care I've ever had to deal with. So after 3 months of not being billed, I will presume my visit was FREE. read more

I visited this location after my son hurt himself in a football game at school. He needed an X-ray and a physical exam before returning to school and his PCP wasn't able to squeeze him in last minute. The staff was absolutely amazing! From the front desk receptionist to the NP and nurse who did his exam, to the gentleman who performed his X-ray!! They were so friendly and my son felt so comfortable. Thanks to each of them! read more

Wait times are insane, even when you schedule an appointment. No one keeps you updated on your status to be seen. I had an appointment scheduled for 10:20a and still hadn't been seen by the time it was noon. Maybe at a different location you would have a better experience, but not here. read more

I wish I could give them 0 stars especially the receptionist that was on duty 01/03/2024 at 10:58am......I have visited multiple times and never have being asked for a co-pay they always billed me for it. It's not even my turn and she was asking for the $169 what kind of business are you running it here. She mention new ownership.....let me tell you the power of a review goes a long way and I hope this review will bring down your two stars that you are holding at this time. Bad bad bad business you could be dying but we need you to pay your co pay first ridiculous...... read more

The office was very clean! I came in for an occupational physical/drug screening. The front staff was friendly and efficient! I saw Shannon, a nurse practitioner, who was so friendly and so efficient! I was in and out in under an hour. Beautiful! read more

I've been to several of the Physicians Immediate Care locations in Chicago when I lived there, and I've always had a good experience there. I like that they have an in house pharmacy, which is extremely convenient, and now that my job's health insurance is subpar -- I'll gladly pay them $15 for the medicine rather being quoted obnoxious prices at Walgreen's. This location is currently closest to me, and I decided to check it out after not having the best experience at Oak Lawn Immediate Care. I came here about a week ago with flu/COVID like symptoms -- they gave me a test for both flu and COVID and thankfully both came back negative. The doctor then diagnosed me with allergy rhinitis, which I believe is spot on because I've always been allergic to pollen and have left it untreated. I didn't think anything of it, until mucus started coming out of my nose and mouth. Today, I came back to see their PA about an unexplained rash on my right pointer finger/thumb area. They gave me a shot in my butt, and the spot on my finger definitely feels a lot better already. It's less inflamed, less itchy, and less swollen. I was also prescribed a topical cream to help with this. The PA also made sure that it was travel friendly as I'm going to Mexico on Tuesday and can't afford to feel miserable. I also love the convenience of being able to add myself to the line on their website and request an appointment. My only issue is that every time I come in, I have to fill out information about my insurance etc. Everything stays the same unless I say so, and especially since I was just here. I understand why they did what they did, and it's not a deal breaker for me. I'd recommend this and any of their other locations to anyone in the area looking for an urgent care. read more

Recently I fell down 3 stairs, flat of my face on a cement floor in a public building. I had much pain in the side of my foot and up my leg. But, I chose not to go to the hospital. The next day, the pain was worse. My son called Physicians Immediate Care in Alsip. I felt like I needed x-rays. Physicians Immediate care took me right in, and in about 1 hour 30 minutes, they took about 5 x-rays, which showed exactly what was wrong. They were kind and courteous. I was very pleased with the service they gave me. A read more

I took my son in for a rapid PCR Covid test. As part of their process, they performed a basic examination. I was happy with their system, precautions, and the care he received from the PA. I would gave given 5-stars, but I think it is confusing to call it PHYSICIAN'S Immediate Care if it is staffed my mid-level practitioners. read more

Slowest place I ever been. I waited a hour for prescreening employment assessment and at that they called ppl before me and I was here way before them.... read more

These people are very unprofessional they don't know how to talk to to people even when they are TOTALLY WRONG they are slowly moving to complete their job but try to make a example out of the customers that complain. I've been here since 10:30am I was told that there was a 2 hour wait and then taken to the back area to get my eyes height & weight checked to sit in a extremely cold room without being seen to be told there is only one staff member working when that's a total lie. This is the second time I've been here to be treated with total disrespect by the front desk staff and the doctors with the attitude & dreds. I give them one star for a clean environment and the 2 nice nurses that took my vitals & eye exam. Several days later I gets a phone call from the potential employer that sent me there telling me that my contract was canceled because the staff said that I was disrespectful loud & cussed at the staff read more

This is my second visit, due to a lack of quick-options available. While I am grateful to be seen on short notice, the facilities are sketchy and the waiting time quotes are unreasonably wrong. On my first visit I was quoted a 20 min wait time, and was billed immediately. 2 and a half hours later I couldn't really leave (having paid already), and they finally called me back. Today I came in because I'm sick and I need to know if it's contagious (influenza). They told me "no wait" on the phone, but 45 min after I arrived I got called back to a room. They took a swab and told me it'll take 10 minutes to get results. That was 60 minutes ago...and now I'm angry-Yelping to cope. I understand healthcare facilities having long waits, and being challenged by estimating time with so many curveballs coming in...but to be off by such a margin...every.single.time. That's where my grace runs out. Immediate is the wrong name. This place is a last ditch effort at best... read more

Do not go here! Let's start by saying i just needed a Covid test for medical clearance on my little boy. As any parent knows, I had a diaper bag, a toy bag, and breakfast all juggling in my hands while holding a baby. The receptionist asked for my babies id and got annoyed when I corrected her. I gave her my id and she didn't take it right away so I put it on the counter in front of her. She refused to take the id and made sure I handed it to her. When I complained about how rude she was to staff. The nurse practitioner defended her saying well it gets tiring standing up. Oh, and the staff made me wait 45 minutes after my baby was given a Covid test. Just to be told to check my phone for a link. Thanks for making my child suffer so you can collect an office visit for this Covid test. I used to like this place but I can assure you, my family won't be back read more

I've had the worst experience with this office, also be aware they price gouge a bit. For those with and HSA plan, it's best to not use your insurance as you could end up paying hundreds of dollars more than you should. Via their website, self pay level one pricing is $155 however they billed my insurance $281 and the customer service is horrible. Next time I will wait and go to a real clinic, especially for these prices. If I could give negative stars, I would. read more

Clerk behind the counter was extremely rude and abrasive, witnessed this with all patients throughout my waiting period. She was obviously in a bad mood. I am also disappointed in the wait time, even though I had reserved a spot in line the night before I waited 1.5 hours past my appointment time before even being called back, then an additional hour to see the physician. read more

The facility is nice and clean and I didn't wait long at all but nobody was overly friendly by any means. The Dr barely looked at me, diagnosed me with Upper respiratory infection and prescribed me an antibiotic which I later discovered was the antibiotic I had just told the nurse I was allergic to. Overall next time I will go to my dr who will take the time to actually find out what's wrong with me and prescribe the right medicine. (I had strep throat) read more

We've been here several times and each time the wait was relatively short. Our providers were thorough and any antibiotics needed were sent to the pharmacy right away. My son has had lung xrays, an EKG and finger reset here they also diagnosed him with bronchitis and even did a note for his school to say it's ok to return to school. read more

I would not recommend going here during COVID or using their online checkin. I did an online checkin so I'd be ready for an appointment at 4:15. It is now 5:15 and still waiting even though the parking lot has 1 other car in it. I called to get a time estimate, they didn't give me a time estimate but said "you'll be seen shortly, there are a few other people in front of you." Not sure how that is possible if the parking lot is empty. read more

Made an online appointment arrived early to do my paperwork & still sitting in the room waiting to be seen. I've been waiting over a damn hour and I feel like crap so I'm not in the best mood and really wish this doctor will hurry his slow ass up and the killer part it's empty in here! What the FUCK read more

Great experience at this location. I made an appointment online which was easy. Staff was friendly and took good care of my child. They accepted my insurance, so my out of pocket cost the day of the visit was the usual $25 copay. read more

Staff is not caring or for that matter friendly at all. Nothing to do with Covid, can tell by their attitudes that patient needs or concerns don't matter, even though that is what the staff is there for. Will not return ever. read more

I'm so glad I came here and didn't go to my primary care. I've gone here twice now. The staff is always kind and I am always relieved to walk out of here with what I need. Five stars IMO. read more

This place is terrible. I made an online appointment prior the the place opening trying to minimize the time out of work. Showed up 15 mins before my appointment to be told I have to wait for all the walk-ins ahead of me. What a joke. What's the point of making an appointment? Go somewhere else. read more

I made an online appointment. I got there 20 minutes prior. There were a few walk ins already waiting. I spent 1 hour 30 minutes waiting. Finally walked out. Making an appointment does not help. read more