It's unfortunate that I have to write a negative review because I genuinely liked Dr. Marlowe, but…read moremy experience with the billing department has been extremely unacceptable. I had a surgical procedure on October 16th involving a middle ear injection to address eustachian tube dysfunction. This procedure had been scheduled months in advance. A day before my the surgery date, Dr. Marlowe's office contacted me and required a $450 out-of-pocket payment for the injection, stating they would work with my insurance afterward to assist with reimbursement. I paid this amount. On the morning of surgery, I arrived at the surgery center at 6:00 a.m. and was informed that I would also need to pay a $1,200 surgery center fee because it had not been submitted to my insurance for pre-authorization. The office had several months to obtain authorization but had not done so - to my expense. I was told that if I did not pay the $1,200 that morning, the procedure would need to be rescheduled. After waiting months with intermittent hearing in one ear, I felt I had no choice but to pay. It has now been four months, and I have not been reimbursed for either charge due to repeated billing errors. My insurance company has issued multiple denials based on incorrect coding, missing documentation, and failure to submit required retro-authorization forms. Each time I follow up, they tell me "it's resolved on their end." It's "resolved" because I paid it! Unless I consistently pursue updates myself, no action is taken. I carry excellent insurance coverage, and reimbursement should not be difficult. The issue is not coverage -- it is the repeated failure to properly submit documentation and carelessness of the office because they are not out the $1,650, I am.

Zero Stars I made an appointment with Dr. Marlowe for FESS…read moreendoscopic sinus surgery. I've had chronic sinusitis for years. I have radiology reports back at least ten years stating "grossly deviated septum with spur" and was told I may have skull base tumors. I simply wanted the procedure to clear my sinuses. I brought CT scans, MRI, even my laptop with dicom medical imaging reader. He was rude, had his medical assistant open up the images in another room and didnt go over them with me, despite me bringing my laptop and disc player into the exam room. Despite knowing I need a FESS, despite my insurance already approving the procedure, he came back into the room and told me I was fine and didnt need the FESS. I was very surprised because I went to the appointment with the intend on scheduling surgery. I said, "what about my deviated septum, can you fix it" and he looked surprised and LIED to me (his facial movements and eyes let me know he was lying) and says, "its not that bad". I also brought along my medication list. He saw I already take 40mg of Protonix for GERD, and yet the only thing he did do was write me a second Rx for Protonix, that I didnt need. This was a waste of my time, waste of $45 copay, waste of health insurance payout. Do not beLIEve the 5 star reviews as he pays people to write them. Worthless. This guy Marlowe is worthless. Find another ENT. EDIT: to add the CT Scan from 2021 he said "looked fine" has this Radiology report: "septal deviation, convex, airway obstruction 50 - 75% and septal spur". A simple google search: "A convex septal deviation with 50-75% airway obstruction and a septal spur indicates a significant deviation of the nasal septum, likely causing noticeable breathing difficulties and potentially other issues like sinus infections. The deviation, especially when combined with a septal spur, can create a significant narrowing of the nasal passages, leading to impaired airflow." This doctor, Dr. Marlowe is a loser who is afraid to do ENT surgery. AVOID HIM. EDIT #2. When I showed Marlowe the Afrin/Lidocaine nasal spray that ENT Associates of Manatee gave me a few years ago, he looked stupid and asked me why they would give something like that to me. IDIOT. Please google: ENT Afrin/lidocaine. Avoid this guy.

The portal is always down!…read more Rarely can one call an office and a live person answers rather after the first ring a recording asks for your phone number. you will wait forever. difficult getting a call back. difficult getting an a for mammograms or dexa scans. I was horrified at the dress and facial piercings of a front desk employee who greets the patients. is there no dress code?

Intercoastal offices are completely unreachable! Phone messages say "call back during office hours"…read morewhen I AM calling during office hours. On hold for 30-45 minutes, then I give up. Patient portal is NOT working for new patients (vendor issue!?)--and I've received no response to my email to their tech "support." My request for previous records was still sitting, unsent, in Intercoastal's system more than a month after my first visit. I had to fill out the request forms again for them to process it. Doctors are fine. But communications related to patient health have been a nightmare for this group for some time.

I needed hearing aids although I kept denying I really needed them. I put it off for years!…read more Finally I decided not to be in denial any longer. Dr. Vicky Moore and the Hearing Spa was highly recommended to me. Now just so you know, I live in an area where lots of people need hearing aids, so there are many choices with hearing aid joints on every corner! I went with my gut feeling and Dr. Moore did not disappoint! She is a busy lady, but wow she is so caring, thorough, kind, professional and has so much patience to answer all my stupid questions. Not for one moment did I feel rushed, she manages her time well. I am so glad I made the decision to choose Dr. Vicky Moore and FINALLY get hearing aids. She is great!

Always professional but also personable. And they always work me in when necessary for an…read moreappointment. Also, such a pleasure to call the office & speak to a live person, & not a robot.

Back for a visit to learn caring for my latest purchase; hard to beat their customer service…read more Arianna made some minor adjustments and added another program I look forward to trying out tomorrow evening. Great client service- worth the cost.

I have worn hearing aids for over 20 years. I have finally found a hearing aid company that takes…read morecare of me. Hear Care Audiology located on Hillview Street sarasota Florida is the best I have ever encountered. I have been with them now for about eight-years and found they are the best. I would like to thank Jen, Jeff, Hannah, Meg and the entire staff! They are extremely efficient. They consistently test my hearing and exceedmy expectations. When I call them, they are always there for me. They are the best! I highly recommend if you have any hearing issues go visit "Hear Care Audiology" at one of their locations and-you will thank me personally!

Yes, definitely. Nate is very thorough and has been able to make any adjustments required. He is…read morealso willing to take the time to explain what he is doing and why so I know what results to be looking for

From the owner: Optimum Hearing Care is Sarasota County's #1 hearing healthcare provider. Nate Buck HAS, BC-HIS…read moreSpecializing in audiometric testing, hearing aid programming, hearing aid repair, wax removal, and counsels patients on what hearing aids best suit their hearing loss, lifestyle, and budget . Optimum Hearing Care is an independent owned company, which allows us to have some of the lowest prices in Sarasota County.

They were great at creating a working set out of mismatched singles (lost half of pairs). Pleasant…read moreand competent

This is a wonderful place,& I know whereof I speak,having been a patient there for MANY years! I…read morewas always treated with kindness and never felt that I was just another chart number.Whenever I had a problem with my hearing aid,Janine Palmeri immediately would fix it-even if I dropped in unexpectedly! She literally bent over backwards to help me! She is one is the sweetest,most well informed, & compassionate people I have ever had the privilege of having in my life. Her receptionist is a dear soul as well.They both are genuinely interested in their patient's well being & do everything possible to improve the lives of the hearing impaired. A visit there was always a pleasant experience.If you need hearing aids in this town,this is the place to go!

I found this wonderful place by looking at all of the recommendations online for this audiologist…read more From the moment you walk in the door-- you are put at ease. It's like a spa for your ears! Seriously, the office is clean and comfortable and Andrea greets you with her warm smile and helpful spirit. The intake paperwork is short and simple! Donna Simmons is a gifted audiologist who puts patients and their spouse/ family at ease. Her testing process is both thorough and comprehensive. I highly recommend this office and the professionals that work here. A beautiful, great place and I look forward to our next visit!

From the owner: Physicians Hearing Specialists is your hearing care company located in Sarasota, Florida. Your…read moresatisfaction with the hearing solution we recommend for you is of utmost importance to us. We know that the more you understand about your level of hearing loss and the solutions available to you, the greater the chances are that you will be completely satisfied with your investment in better hearing.

Excellent care from the entire staff. After seeing several doctors that misdiagnosed her, my wife…read morewas finally correctly diagnosed by Dr Marlowe and our lives have improved immensely.

Pat McCarthy is the resident audiologist at this practice and a better one will be hard to come by…read more. She is well credentialed and the utmost professional. No sales pushing of anything here. Your needs determine your treatment. A very pleasant experience.