Always professional but also personable. And they always work me in when necessary for an appointment. Also, such a pleasure to call the office & speak to a live person, & not a robot. read more

Excellent service! Highly recommend! The Dr. was thorough with my examination and explained about what each test was involved.

Dishonest, possibly predatory. Asked three different times (booking the appointment 2 weeks prior, the dr of audiology at the appointment, the front desk benefits person as the hearing test was concluding) if they were in network with my plan which has a $4000 benefit for hearing aids. 3 YES, we are in network responses from three separate employees. Somehow, magically, my benefit was closer to $2000 even though I had the benefit pulled up in my insurance app in realtime at the appointment on my phone. The roughly $2000 difference equaled EXACTLY my out of network remaining deductible plus my out of network 30% co-insurance. This feels illegal and is certainly unethical, dishonest, and they were somewhat smarmy. They stuck to their guns on being 'in network' in spite of a realtime chat session with my insurance company stating they were not and the details above aligning perfectly to an out of network provider for the remaining out of network deductible and coinsurance. Be very careful with this company... read more

I needed hearing aids although I kept denying I really needed them. I put it off for years! Finally I decided not to be in denial any longer. Dr. Vicky Moore and the Hearing Spa was highly recommended to me. Now just so you know, I live in an area where lots of people need hearing aids, so there are many choices with hearing aid joints on every corner! I went with my gut feeling and Dr. Moore did not disappoint! She is a busy lady, but wow she is so caring, thorough, kind, professional and has so much patience to answer all my stupid questions. Not for one moment did I feel rushed, she manages her time well. I am so glad I made the decision to choose Dr. Vicky Moore and FINALLY get hearing aids. She is great! read more

Dr. Moore provided an excellent free consultation and then did not explain the conditions related to ordering hearing aids from her. The result was that I did not get the hearing aids, was charged $200 for "restocking" when the hearing aids had not been given to me yet since I cancelled the order before they arrived, and I was told that my $1,000 refund would take 30 days to appear on my credit card, despite the fact that these financial transactions can take place on the same day. The entire experience with the Hearing Spa was negative, and I would not recommend this practice. There are many other better alternatives that are much less expensive, and that have much better customer service. read more

Excellent service! Extremely professional staff!! Highly recommend for anyone looking to find a loved one help with third hearing!!

Danielle is very knowledgeable and straightforward honest doing what's best for her patients and not pushy.

I saw Dr. Moore today with my mother and she was excellent! She took her time to explain everything to my mom and me about her hearing issue. We received the choice of different Hearing aids and picked one that met my mom's lifestyle and budget. Prices were very reasonable for the product and customer support they provide. We will be returning customers and recommending this business to all our friends and family who are looking for solutions for their hearing loss. read more

I got my ears cleaned yesterday at The Hearing Spa by Dr. Moore and she did a great job. She was very good at explaining what she was going to do and did a wonderful job cleaning my ears. Shout out to Shannon for helping me make the appointment too. read more

Service is good here,but you can find good service elsewhere for up to one third less for comparable hearing aids. Costco is rated number one for both price and service and will not be going out of business anytime soon. read more

Dr.Moore is excellent- very thorough, personable and professional. I continue to recommend her highly and always with people thanking me. She has guided me through the procedure and process to enhance my hearing. I trust her completely with my ears. read more

Full disclosure: this is not a review of the Hearing Spa itself (I am not a patient). However, if and when I find myself dealing with at hearing loss (only a matter of time, right), the very first place I will go will be to The Hearing Spa. On Monday of this week, my daughter was involved in a rather serious auto accident, which left her barely conscious in her vehicle which - luckily - ended up in the median in front of the Hearing Spa. Eve D'Antonio, a spa employee, saw gasoline leaking from the car, and without hesitation or fear for her own safety, dashed across two lanes of traffic and pulled my daughter from the vehicle. After bringing my daughter into he Spa waiting room. Eve was able to help my daughter reach me on her cell phone. Eve got on the phone and made me aware of the seriousness of the situation. When I arrived the small waiting room was filled with first-responders, and although we were obviously taking up space that patients needed to sit down, nobody complained. Once the ambulance had taken my daughter to the ER, i got a text from Eve, checking to see if my daughter was ok. All of this caring, concern and the associated actions is what we are all looking for when it comes to health care providers for ourselves or our parents. I hope that I have provided sufficient incentive for you to call Eve. read more

I recently needed a comprehensive hearing exam conducted, and from sending my required test parameters over to see if could be performed at their office, to receiving an immediate response. Dr. Moore took her time and made sure that each exam procedure was performed accurately and explained the results. I would highly recommend Dr. Victoria Moore and The Hearing Spa. read more

As a patient who has been in the health field most of my life, I could not be more pleased than I am with them. They make you feel so comfortable and at home when you are in the office. They were so very helpful and willing to help me when I needed my tests etc. sent to a ENT doctor out of town. I was told by the ENT that I was getting very good advice and that the product they recommended was what she would recommend. And she stated the company who made the product was a very reputable company. I also found that what Dr. Moore charged me was a very competitive price compared to what a friend told me she had paid for the same type of product. She paid a lot more money. Dr. Moore is also a very good and patient teacher. Sallie L. read more

I called my audiologist in Rochester NY because I accidentally wore my hearing aid in the shower. He told me to call The Hearing Spa. These people were absolutely wonderful. Everyone there was helpful and nice. I had the hearing-aid checked and fixed almost right away. If you are looking for great service that is who I would go to. Thank you for your help!! Tony Costanza read more

Dr. Moore and her staff are amazing! She was so patient with my mother and provided her with excellent care. My mother loves her new hearing aids and wished she had gone to her sooner! Great experience and I would highly recommend them! read more

Brought my 94 year old father in to see about hearing aids and have his hearing tested. We saw Noel and I have to say he really knows his stuff and he was great with my dad witch is saying a lot because he is not easy to work with. We were able to get the test and hearing aids the same day. It's been a month now and my father is a new person he has been interacting with the family and his mood is completely changed for the better. I thank Noel and the staff at the Hearing Spa for all your wonderful work I will be referring to your office. read more

Dr. Moore is terrific! Her expertise and personal attentiveness is my five star rating. Appointments were timely and detailed step by step explanations were plainly explained. Most important, she sincerely cared about restoring my hearing loss. Jeffrey S. read more