It's unfortunate that I have to write a negative review because I genuinely liked Dr. Marlowe, but…read moremy experience with the billing department has been extremely unacceptable. I had a surgical procedure on October 16th involving a middle ear injection to address eustachian tube dysfunction. This procedure had been scheduled months in advance. A day before my the surgery date, Dr. Marlowe's office contacted me and required a $450 out-of-pocket payment for the injection, stating they would work with my insurance afterward to assist with reimbursement. I paid this amount. On the morning of surgery, I arrived at the surgery center at 6:00 a.m. and was informed that I would also need to pay a $1,200 surgery center fee because it had not been submitted to my insurance for pre-authorization. The office had several months to obtain authorization but had not done so - to my expense. I was told that if I did not pay the $1,200 that morning, the procedure would need to be rescheduled. After waiting months with intermittent hearing in one ear, I felt I had no choice but to pay. It has now been four months, and I have not been reimbursed for either charge due to repeated billing errors. My insurance company has issued multiple denials based on incorrect coding, missing documentation, and failure to submit required retro-authorization forms. Each time I follow up, they tell me "it's resolved on their end." It's "resolved" because I paid it! Unless I consistently pursue updates myself, no action is taken. I carry excellent insurance coverage, and reimbursement should not be difficult. The issue is not coverage -- it is the repeated failure to properly submit documentation and carelessness of the office because they are not out the $1,650, I am.

Zero Stars I made an appointment with Dr. Marlowe for FESS…read moreendoscopic sinus surgery. I've had chronic sinusitis for years. I have radiology reports back at least ten years stating "grossly deviated septum with spur" and was told I may have skull base tumors. I simply wanted the procedure to clear my sinuses. I brought CT scans, MRI, even my laptop with dicom medical imaging reader. He was rude, had his medical assistant open up the images in another room and didnt go over them with me, despite me bringing my laptop and disc player into the exam room. Despite knowing I need a FESS, despite my insurance already approving the procedure, he came back into the room and told me I was fine and didnt need the FESS. I was very surprised because I went to the appointment with the intend on scheduling surgery. I said, "what about my deviated septum, can you fix it" and he looked surprised and LIED to me (his facial movements and eyes let me know he was lying) and says, "its not that bad". I also brought along my medication list. He saw I already take 40mg of Protonix for GERD, and yet the only thing he did do was write me a second Rx for Protonix, that I didnt need. This was a waste of my time, waste of $45 copay, waste of health insurance payout. Do not beLIEve the 5 star reviews as he pays people to write them. Worthless. This guy Marlowe is worthless. Find another ENT. EDIT: to add the CT Scan from 2021 he said "looked fine" has this Radiology report: "septal deviation, convex, airway obstruction 50 - 75% and septal spur". A simple google search: "A convex septal deviation with 50-75% airway obstruction and a septal spur indicates a significant deviation of the nasal septum, likely causing noticeable breathing difficulties and potentially other issues like sinus infections. The deviation, especially when combined with a septal spur, can create a significant narrowing of the nasal passages, leading to impaired airflow." This doctor, Dr. Marlowe is a loser who is afraid to do ENT surgery. AVOID HIM. EDIT #2. When I showed Marlowe the Afrin/Lidocaine nasal spray that ENT Associates of Manatee gave me a few years ago, he looked stupid and asked me why they would give something like that to me. IDIOT. Please google: ENT Afrin/lidocaine. Avoid this guy.

Always professional but also personable. And they always work me in when necessary for an…read moreappointment. Also, such a pleasure to call the office & speak to a live person, & not a robot.

Excellent service! Highly recommend! The Dr. was thorough with my examination and explained about…read morewhat each test was involved.

They were great at creating a working set out of mismatched singles (lost half of pairs). Pleasant…read moreand competent

This is a wonderful place,& I know whereof I speak,having been a patient there for MANY years! I…read morewas always treated with kindness and never felt that I was just another chart number.Whenever I had a problem with my hearing aid,Janine Palmeri immediately would fix it-even if I dropped in unexpectedly! She literally bent over backwards to help me! She is one is the sweetest,most well informed, & compassionate people I have ever had the privilege of having in my life. Her receptionist is a dear soul as well.They both are genuinely interested in their patient's well being & do everything possible to improve the lives of the hearing impaired. A visit there was always a pleasant experience.If you need hearing aids in this town,this is the place to go!

I found this wonderful place by looking at all of the recommendations online for this audiologist…read more From the moment you walk in the door-- you are put at ease. It's like a spa for your ears! Seriously, the office is clean and comfortable and Andrea greets you with her warm smile and helpful spirit. The intake paperwork is short and simple! Donna Simmons is a gifted audiologist who puts patients and their spouse/ family at ease. Her testing process is both thorough and comprehensive. I highly recommend this office and the professionals that work here. A beautiful, great place and I look forward to our next visit!

From the owner: Physicians Hearing Specialists is your hearing care company located in Sarasota, Florida. Your…read moresatisfaction with the hearing solution we recommend for you is of utmost importance to us. We know that the more you understand about your level of hearing loss and the solutions available to you, the greater the chances are that you will be completely satisfied with your investment in better hearing.

My name is Carolyn Stamler. I am a real patient of this office, and want to share my experience…read morewith you. My thoughts have always been that only "old people" have hearing aids. Meanwhile it was very embarrassing, to miss conversations and answer things I was not asked. I found the HearCare office online and decided on them because of their reviews. Everyone treated me so kindly and respectfully. Now I have prefect, pink , hearing aids and am happy everyday not to miss any conversations, theater, movies, tv, jokes, and of course. all the gossip (just kidding!) I am grateful for the professional doctors and staff in Sarasota. Do not hesitate. What have you got to loose ? actually, quite a lot!!! Carolyn Stamler

I have taken my son to Hearcare for over 13 years and I must say they are always pleasant and…read morehelpful. Dr Thorpe has seen him, my mother and myself and I highly recommend them. She sees to it that his hearing aids are functioning well and always makes sure we know how to maintain the aids at home. If you want full service then by all means call them for an appointment.

Dr. Joseph Mets of Intercoastal Medical Group on Cattlemen Road is a first class surgeon- I was…read morefortunate to have him for a procedure this morning. Thanks, Dr. Mets!

The portal is always down!…read more Rarely can one call an office and a live person answers rather after the first ring a recording asks for your phone number. you will wait forever. difficult getting a call back. difficult getting an a for mammograms or dexa scans. I was horrified at the dress and facial piercings of a front desk employee who greets the patients. is there no dress code?

For a number of years my husband has been cared for by Mark Rahman and his staff. All I can say is…read morewe have been exceedingly happy with the attention and care they provide. Appointments are fluid and emergencies are always handled expeditiously. Their new office is bright, clean, airy and modern. Thanks for always being there. JSS

My husband Mark had a hearing test at Gulf Gate Hearing with Emily. He was impressed with their…read moreprofessionalism and their explanation of the procedure. He would recommend them strongly.

Excellent care from the entire staff. After seeing several doctors that misdiagnosed her, my wife…read morewas finally correctly diagnosed by Dr Marlowe and our lives have improved immensely.

Pat McCarthy is the resident audiologist at this practice and a better one will be hard to come by…read more. She is well credentialed and the utmost professional. No sales pushing of anything here. Your needs determine your treatment. A very pleasant experience.

Sarasota Hearing Center stands out in a city with hundreds of options…read more We have been their clients for more than seven years. The reason is simple: excellent, reliable service. when your hearing aid poops out and you have an important event the next day, they will go out of their way to help. They offer a full range of products from leading manufacturers. Their 60-day loaner gives you time to see if a particular product works for you. And, they are inside I-75 on Fruitville Road.

As followup to my previous review(s), the new owners, the Hinzey's, are extraordinary! 10 stars if…read moreI could give them. Just had a yearly followup after purchasing new hearing aids about this time last year. Awesome: firmware update, careful re-examination, and numerous minor tweaks to my settings to maximize my comfort and experience. They are pleasant, extremely detailed minded (important because there are many many adjustments possible in hearing aids now), and very courteous. Care: 10 stars. Quality of work: 10 stars. Office experience: 10 stars. You cannot do better!

I've been seeing Kerri Asmus for my hearing health for years. She's a consummate professional and…read morehas helped me through realizing my hearing needs.

From the owner: Unlike other hearing aid providers, we see a hearing device as the beginning rather than the end of…read morehearing correction. As part of our hearing rehabilitation program, we provide compensation strategies to help you adjust to life with an assistive listening device, and invite your friends and family to participate to help allow for clear understanding and communication with the people around you.