I called to get information as to why my bill was so high and spoke to the owner John Posey. I was instantly greeted with animosity and a condescending tone, and he continually yelled at me through the entire conversation. I repeatedly asked him to stop yelling at me, which only made him yell louder so as to be louder than me. I finally just let him finish his ranting and then asked, "Are you done yelling at me now?" ... to which he answered, "Yes." I then thanked him for admitting that he was yelling at me, to which he offered not dispute. I then asked him his name, he told me John P., but refused to give me his entire name (I got it from my physician's office), and he told me that he was the owner. He asked why I was asking (he yelled it actually) and I told him that he had the worst customer service that I had ever had and I wanted to speak with someone else (which was when he told me that he owner the business). He said that he had been dealing with "people like me" for 22 years and that I was just trying to get out of paying a bill. I told him that he had no idea who I was...or what "kind" of person I am, that I was just trying to get information, at that time, he hung up on me.
At this point I have refused to have any dealings with him, or any physician that does business with him. I called the physician's office that I went to, and informed them of all of this so that they would know how their patients are being treated by their billing service. I strongly recommend that businesses do not use the Physician's Billing Service in Napa, California, and that consumers do NOT do business with any office that uses Physician's Billing Service, for your own good...you may end up having a question...and you will pay dearly for it! read more