For our wedding at the Fern Grotto. The photographer seemed to help us out with the running of the wedding. That is a positive thing. I would not use them again for the fact of photos we received. None of the photos except one, would we put up on the wall. Our guests took better shots of the wedding than photo spectrum. A month later, when we got our photo album. The album is already falling apart, out of the packaging. Didn't press the issue because we ordered a CD and that wasn't even in the package. When I called, the customer service didn't believe me that the CD was missing, they said they shrieked wrapped it in there.. The photo album book is a standard "bare book" filled with printed shots of the wedding. Doesn't look any better than if I used a printer at home. We were to have about 70 shots, they sent us proofs for 64 shots. About the CD, not sure, they said they sent one. I don't know how hard it is to put digital pictures on a CD, yeah, I know. We asked if we could have the cd before we leave Kauai, which was five days later. They asked which hotel we were staying at. We didn't get the CD then either. So now two months after the wedding we might have little quality for what we paid for. In short, we are paying a local photographer back home to get our couple shots and poses so we have decent shots to put up on our walls. If you have guests, have them take pictures and save money for doing photos back at home.
I know about lighting, location, time of day can adversely affect photos, that's why I didn't even request any refund. It were the poses we weren't satisfied with, seemed off and distant. Have several shots of people not looking in the correct direction. Seriously, how hard is it to take another digital photo. We paid for 70 photos, didn't know they would only click the camera 70 times, well 64 times. My only hope is that the cd contains all the pictures the photographer took, because I sure thought he was taking more than 70 shots. Our proofs are camera numbered and seems to be missing several between the proofs they are showing us. Thus, I'm hoping the cd contains all the photos taken, that is what I thought we paid for, all digital rights to the photos. Now it could be the 64 photos of the proofs, but I hope not. If it Has all the photos, I will change or write another review moving it to two stars. read more